1. Cenk Işık
CompuGroup Medical Bilgi Sistemleri A.Ş.
Tel: 0555 2341896
E-mail: cenk.isik@gmail.com
Career Objectives: More than 10 years of experince in project and team management, providing creativity and
vision in project management and new business development
Employment: CGM – Compugroup Medical Bilgi Sistemleri A.Ş.
TPA in Health Insurance Business
09/2014 –
Position: IT Manager & Project Office Manager
Duties: Management of several projects and PM team (Additional to IT Management duties)
- Responsibilities:
o Managing PM team
o Establishing deep knowledge of managed projects/products
o Preparing project contracts
o Defining project scopes,
o Planning, starting, executing, coordinating and controlling project activities
o Monitoring the project costs and source usage
o Managing people relations within the company and with the clients
o Orchestration of various ends (development, analysis, team leaders, clients,
request, CRs, etc.)
- Executed:
o Finished 5 other projects simultaneously
03/2014 – 09/2014
Position: IT Manager & Project Manager
Duties: Management of several projects (Additional to IT Management duties)
- Responsibilities:
o Establishing deep knowledge of managed projects/products
o Preparing project contracts
o Defining project scopes,
o Planning, starting, executing, coordinating and controlling project activities
o Monitoring the project costs and source usage
o Managing people relations within the company and with the clients
- Executed:
o Finished a one year project successfully, which I had to take over halfway
o Managed 5 other projects simultaneously

2. 08/2012 – 03/2014
Position: IT Manager & Professional Services Manager
Duties: Management of the Professional Services Dept. (Additional to IT Management duties)
- Responsibilities:
o Managing of Business Analysis team.
o Analysing projects and preparing business analysis documents.
o Preparing first project plans.
o Customer relationships.
o Bridge and filter between the development team and customer requests.
o Controlling and approval of each projects coherence with customer’s requests
and with the analysis documents.
- Executed:
o Analysis and project plan of Health Claims Management software for Anadolu
Sigorta; 18 months project
o Analysis and project plan of Contracted Health Institutes Management software
for Anadolu Sigorta; 12 months project
o Analysis and project plan of Claimer Implementation process for İşBankası.
Ongoing project
o Analysis and project plan of Claimer integration with Eureko Sigorta systems.
Ongoing project
o Analysis and project plan of Claimer additional modules for Anadolu Sigorta.
Ongoing project
04/2009 –
Position: IT Manager
Duties: Management of the IT infrastructure.
- Redesigned and combined various and different IT services and functionalities under one
structure, management of IT systems became easier and more efficent.
- Upgraded poor performing devices, thus increasing uptime of the systems and
improving service levels of operation teams
- Changed Voice operator from Türk Telekom to Superonline, which increased uptime,
performance and voice quality, decreased telephone expenses more than 40%
- Changed call center central device to Avaya IP Office, which provided a higher stability,
better management and better reporting for both internal usage and clients.
- Contracted Superonline as Internet Service Provider, which provided a dedicated,
separate fiberoptic line for the company, along with quad speed and %50 saving in
expenses.
- Transformed the company’s backup procedures and methods, which provided the
possibility of fast recovery for important servers.
- Prepared the disaster recovery plan
Design and implementation of various web based tools for internal operations.
- Analyzed workflow and operational requiremets of Hospital Offices and
redesigned/redeveloped HOS. The tool was developed in 2007. Since then, it was revised
and improved many times. Today it is used to manage whole workflow of an insured
patient’s processess run by the HOS personnel.
- Analyzed workflow and operational requiremets of Contracted Health Institutes
Network Department and redesigned/redeveloped ENY (Electronic Network
Management). The tool was developed in 2006. As of today it holds thousands of
contracts, more than 150000 field personnel forms.
- Designed workflow and operational requiremets of Check-up organization business,
designed Check-up organization tool.
- Analyzed workflow, operational requiremets, design and implementation of Türk
Telekom contracts and contact management tool.

3. Design and implementation of Avaya IP Office Call Center reporting on Qlikview software.
- Analyzed Avaya IP Office Call Center database and implemented Qlikview reports based
on customer and call center supervisors’ needs.
Position: Contracted Health Institutes Department Manager (8 Months) 2011-2012
Duties: Management of the Contracts:
- Executed as a temporary & additional responsibility to IT Management.
- Analyzed, redesigned and improved workflow of the business processes, made sure all
workflow was documented. This helped the uninterrupted continuity of the
department’s core business.
- Each employee’s business role was backed up with another employee, thus ensured
uninterrupted continuity of the department’s core business.
- Management of the contracts and negotiations for new contracts with health institutes
were performed.
- More than 1000 new contracts for Turk Telekom Sosyal Sağlık Yardım Vakfı were
prepared and signed within less than 2 months. All employees within the department
were in involved in the process; whole department participated in the establishment of
the new business.
- Waiting packet operation aggreements were rewritten and signed with more than 20 A-
Class hospitals for Aksigorta.
- Planned yearly schedule of the field personnel.
- Reviewed and improved health institute contracts.
- Reorganized and improved the department’s concurrent work and data sharing with
other departments.
Management of the check-up business:
- Analyzed and improved workflow of the check-up business, the process was
documented along with other business processes of the department.
Position: DataVital Family Practitioner Software Project Manager 2009-2010
Duties: Management of the software development process and the development team:
- DataVital software was considered as the most important project of CGM at that time.
- Analyzed and tested the software.
- Analyzed and documented market requirements.
- Made contacts with family practitioners in many different cities, made group
presentations about the software, gathered user requirements.
- Created a family practitioner network.
- Held meetings with local health authorities in many different cities, gathered user and
local health authorities’ requirements.
- Held meetings with Ministry of Health officers from various departments, gathered
requirements, learned about vision and projections of the ministry.
- Organized and arranged work with sales and marketing department.
- Arranged teamwork with the development team in Germany/Koblenz
- Translated the software into turkish
- Hired and led development team in Istanbul
Employment: Karma Yazılım Hiz. Ltd. Şti A.Ş. 2004/2009
Customized software development, ERP development
Position: Company owner
Duties: Management of the software development processes and customer relations
- Customer Relationship Management
- Requirements analysis of all new projects
- Infrastructure Design
Completed projects
- Promed Hospital Personnel Management System

4. - Promed Electronic Network Management System
- Simcon Health Congress Management System
- Setkom Sales and Stock Management System
- GP Battteries-Turkey web based product order system
Employment: Computer-Techs Houston - Texas 2000/2002
Customized software development, ERP development, Tech support
Position: Company owner
Duties: Management of the software development processes and customer relations
- Customer Relationship Management
- Requirements analysis of all new projects
- Infrastructure Design
- Development
Completed projects
- Data Mining project for a Real Estate Company
- Online data analysis and price calculation system for a Real Estate Company
Professional Style:
- A trained communicator; establish just and accurate relations with members of various
groups, both team members and customers
- Organized and independent; able to effectively accomplish projects within the scope and
expected time
- Calm under pressure
- An effective leader
- Emphatic
- Able to see the big picture, as well as analyse and focus on details
- An experienced supervisor and mentor; able to deliver information clearly, recognize
skills of each individual, and inspire team members to achieve their potential
Personal values and traits:
- Natural ability to understand new ideas and projets, through listening and
communication skills
- Lived, worked and traveled abroad, developed a keen sensitivity to people from diverse
cultures
- Able to see relations between unrelated areas, through multidisciplinary trainings and
knowledge
- Highly energetic
- Skilled problem solver
- Motivated self-starter
- Life-coach
- Medical Doctor
Languages: English (excellent)
German (very good)
Turkish (native)
Qualifications: MCSE
TCP/IP Administrator Certificate
Visual Basic Developer Certificate
Certificated Life Coach, IICA

5. Certificated NLP Master Practitioner, IICA
Education: Istanbul University, Istanbul Faculty of Medicine 1988 – 1995
German Highschool, Istanbul 1980 – 1988
Other: Military Services: Completed June 2003
Driver’s Licence: B
Interests: Reading, history, sports, psychology
References: Available upon request

6. Certificated NLP Master Practitioner, IICA
Education: Istanbul University, Istanbul Faculty of Medicine 1988 – 1995
German Highschool, Istanbul 1980 – 1988
Other: Military Services: Completed June 2003
Driver’s Licence: B
Interests: Reading, history, sports, psychology
References: Available upon request