1. S.JAGANBABU
Mobile: +91-9566044699
E-Mail: s.jaganba@gmail.com
A competent Business Analyst with skills of quality analysis and around 7+ years of experience in
TELECOM, INSURANCE, MOBILE (ANDROID/IOS), Banking, TRAVEL, REALESTATE, Contact center
implementation, IVR domain and MANUFACTURING domains and superior knowledge’s in SDLC, Gap
Analysis, Requirements Elicitation & Analysis, Business Requirement and Functional Specification
documentation, Team management and Client Relationship Management.
SUMMARY
 Extensive knowledge of the business processes relating to TELECOM, INSURANCE, Web Based
applications, Mobile and MANUFACTURING domains.
 Expertise in preparing various documents such as Business requirements documents (BRD)
and Functional requirement Document (FRD).
 Expertise in deciphering complex business requirements and creating UML diagrams such as
Use case diagrams, Activity diagrams, and sequence diagrams to communicate the
Business requirements.
 Expertise in using leading industry tools like Requisite Pro, Rational Rose, MS VISIO, MS
word, MS Excel and MS PowerPoint to develop various project deliverables.
 Expertise in conducting brainstorming sessions and interviews to elicit requirements from
various stake holders and reduce ambiguity associated with the complex requirements.
 Have excellent problem solving and analytical skills to design customized solutions and perform
gap analysis by identifying ‘As- Is’ and ‘To-Be’ business process.
 Experience in mapping business requirements, designing customized solutions with
strong analytical skills and ability to analyze business practices and define optimal procedures.
Develop Business level knowledge of competitive information and bring out new ideas to the
team.
 Expertise in managing clients expectations through efficient offshore – onsite client co-ordination
In depth knowledge of various phases and methodologies of software development including
SDLC and RUP methodology.
IT SKILL SET
Documentation Tools : Rational Requisite Pro, MS Visio and MS Office
Software Engineering : Rational Rose
Modeling Languages : UML 2.0 (Use-case, Sequence and Activity Diagrams)
Operating System : Windows NT/2000/XP/Vista
EDUCATION QUALIFICATION
2002-05: B.E (EEE) from JPR ENGG COLLEGE affiliated to Anna University, Chennai; secured 68%.
1999-02: DEEE from PANIMALR POLYTECHNIC, Chennai; secured 85%.

2. ORGANISA TIONAL EXPERIENCE
 Currently working with Servion Global solutions since Mar 14 till date.
 Had worked with INSOFT.COM Pvt Ltd, Chennai since Mar 13 to October 13.
 Had worked with PRODAPT solutions Chennai since Nov 11 to till September 2012.
 Had worked with Xchanging solutions Chennai from Nov 10 to October 2011.
 Had worked with Mphasis an HP Company from FEB’07 to Nov 2010.
ORGANISATIONAL EXPERIENCE in DETAIL
 Servion Global solutions, Chennai Mar 14– Till Date
 Designation: Business Analyst
 Project 1: Several dotnet Based Web applications (Singapore Kidney Dialysis Design. Arab
National Bank Etc)
 Project 2: Contact center implementation Projects – Reliance Jio, Reliance Comm.
 Project 3: IVR Applications – Islamic Bank, Saudi Telecom Communication, HFS (US), Finance
Corporate (US), ENBD (US).
 The Organization (Servion Global Solutions) is a leading IT Software Company, providing
Customer Interaction Management Solutions.
Technical:
 Work experience in MS-Visio, MYSQL, MS-Office, AGILE & Waterfall Methodologies.
 Knowledge of Expertise in SDLC for business process.
 Involved in the process like constructing Flow diagrams, Functional use case flows.
 Involved in various testing like system testing, Regression testing, User acceptance testing
(UAT).
 Having a thorough understanding of how IT interfaces with multiple functional groups within
an organization.
 Able to test business applications from a business perspective to ensure that all client
requirements are incorporated into the design.
 Close co-ordination engineering teams to design and customize relevant product and
marketing campaigns as per the business needs
Management:
 Understanding service objectives and capturing business requirements through active listening
& questioning techniques.
 Able to identify business & systems process improvements from Big Picture to detail level.
 Excellent communication skills to manage and liaise with business and technical consultants to
explore business process improvement opportunities.
 Analyzing and recommending business process and solution offering to solve business
problems to develop new business opportunities.
 Innovate and execute fresh ideas and concepts for each circle keeping in mind overall revenue
generation and growth.
 Develop marketing collateral for the designated application suites for the customer.

3.  Business planning, forecasting and analysis for assessment of revenue potential in business
opportunities.
INSOFT.COM Pvt ltd solutions, Chennai Mar 13– Oct 13
Designation: Business Analyst
Project 1: Several Web Based Projects – CarlsBerg Design, Ansell CRM
Project 2: Medical Software Projects – Scafendar
Project 3: Mobile & TABLET Applications – Android & IOS Applications(Dementia)
The Organization (INSOFT.COM) has provided multiple opportunities to gain knowledge in
various domains such as Mobile (Android & IOS), TABLET, Several Hospitalization Projects and new
software designs for Medical Software’s. Have worked in several tools pertaining to several
application’s.Flexible enough to support various applications simultaneously. Our project provides
Production support, maintenance and enhancement activities for different billing regions.
Roles & Responsibilities:
Gathered requirements and translated complex business needs into clear and concise Business
Have involved in presales activities like proposal creation etc., Worked across various domains including
Health care projects like ( Ansell, Broennum, Dementia, Street Museum etc. Scaffander)
Requirement Documents (BRD).
Analyzed and documented elicited requirements into Software Requirement Specification (SRS)
document, FUNCTIONAL ANALYSIS (FA) Documents, Functional and Technical Specification
Documents (FRS).
Interacted with the client to understand the business process that has to be associated with the
application design.Participated in brainstorming sessions to reduce the ambiguity associated with the
gathered requirements. Identified high level system actors, depicted complex business requirements as
use case diagrams and documented them into clear and concise use case specifications.
Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams using
Rational Rose
Physically involved in verifying high level test cases and UAT testing
Documented traceability amongst different set of requirements using Rational Requisite Pro
Employed RUP project development methods for requirements gathering, implementation and testing.
Solution Environment: Requisite Pro, Rational rose and Microsoft Office (Ms Word. Ms Excel, MS VISIO
and PowerPoint)

4. PRODAPT solutions, Chennai NOV 11– SEP 12
Designation: Business Analyst
Project 1: CABS - IT
The Windstream project mainly deals with providing TELECOM service globally. Our project
provides Production support, maintenance and enhancement activities for different billing regions.
Roles & Responsibilities:
Gathered requirements and translated complex business needs into clear and concise Business
Requirement Documents (BRD).
Analyzed and documented elicited requirements into Software Requirement Specification (SRS)
document, Functional and Technical Specification Documents (FRS).
Interacted with the client to understand the business process that has to be associated with the
application design
Participated in brainstorming sessions to reduce the ambiguity associated with the gathered
requirements
Identified high level system actors, depicted complex business requirements as use case diagrams and
documented them into clear and concise use case specifications.
Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams using
Rational Rose
Physically involved in verifying high level test cases and UAT testing
Documented traceability amongst different set of requirements using rational requisite pro
Employed RUP project development methods for requirements gathering, implementation and testing
Solution Environment: Requisite Pro, Rational rose and Microsoft Office (Ms Word. Ms Excel, MS VISIO
and PowerPoint)

5. XCHANGING - CAMBRIDGE solutions, Chennai NOV 11– SEP 12
ROLE : Business Analyst
Designation : SENIOR SOFTWARE ENGINEER
DOMAIN : INSURA NCE
Project 1: FINA NCIAL SERVICES – IT
PROJECT DETAILS: Duration- - Nov 2010 to OCT 11
Description:
The Liberty Mutual (LM) Agency Corporation Financial Support project mainly aids the
various billing systems of liberty mutual agency. The project adopts all the phases of SDLC and
extends its services like Development, Production support, maintenance and enhancement
activities for different billing systems (ABS, ACS, CBS, PLB, EPS, VRS and Collections). It offers a
means to detect and investigate suspicious Insurance policies, claims, ensure compliance with
regulatory norms and a host of valuable investigation and analysis tools to aid the compliance
officer in performing his duties effectively and with ease.
Roles & Responsibilities:
 Responsible for Identification of Stakeholders and their needs by conducting
requirement gathering techniques such as Brainstorming, Reverse Engineering, Focus
groups, Interviews.
 Participated in facilitation of Joint Application Design (JAD) sessions and interviews,
written correspondence, reports, implementation requirements, project status reports
and oral presentations.
 Identified Use Cases from the requirement and developed Use Case Specifications.
Created business process workflow diagrams (Activity, Sequence, and Collaboration)
based on Rational Unified Process using Rational Rose.
 Involved in User Acceptance Testing (UAT).
Used Rational Requisite Pro tool to record functional requirements and to manage
versions.
 Responsible for preparation of BRD and SRS documents as per IEEE Standards.
Environment: Java, Mainframes, UML, Rational Rose, Rational Requisite pro, MS Office, MS
VISIO.

6. Mphasis An EDS Company, Chennai FEB 07– NOV 10
ROLE : Business Analyst, Developer, Senior Developer.
Designation : SOFTWARE ENGINEER
DOMAIN : TELECOM, MANUFACTURING, SALES.
Project 3: EMBARQ & CENTURYLINK.
PROJECT DETAILS: Duration: FEB ’07 to NOV ’07 & SEP ’09 – NOV ‘10
Description:
Embarq is the leading telecom operator from United states which was Disintegrated from AT&T and now
is been taken over by Century Tel, The CRB Legacy systems application forms the heart of the Embarq
Telecom and the application plays a vital role in the Local Billing, Calculation, Pre-Billing, Billing, Auditing
and Reporting the revenues to the Clients.LML (Local Message Processing System) is the Upstream
application for the CBL, The minutes of usage is calculated from the switches and were posted into the
CRB and the CRB system send the reports to many systems downstream.
Roles & Responsibilities:
o Involved in the requirement gathering techniques such as Brainstorming, Reverse
Engineering, Focus groups, Interviews.
o Conducting Business requirements, Functional and technical meetings with business
groups.
o Designed the prototypes, work flow diagrams and use case diagrams for all functional
requirements.
o Identified Use Cases from the requirement and developed Use Case descriptions.
o Created business process workflow diagrams (Activity, Sequence, and Collaboration)
based on Rational Unified Process using Rational Rose.
o Involved in testing activities and Performed User Acceptance Testing (UAT)
Preparation of functional specifications documents.
o Worked as a developer during the initial stage of project and joined later as business
analyst into the same project due to extensive business knowledge.

7. Project 4: XEROX.
PROJECT DETAILS: OTC & SMR Duration: NOV ’07 to SEP ’08
DOMAINS : MANUFACTURING & SALES
OTC & SMR:
Xerox manufactures and sells Office Automation Equipment like Photocopiers,
Printers as well as Production Equipment. The Order to Collections System is the pivot for
the Accounts Receivable in Xerox.
Roles & Responsibilities:
 Worked on the full Software development life cycle of project from Inception till implementation.
 Gathered Business Requirements and interacted with the Project stakeholders to get a better
understanding of the Business Processes
 Gathering business requirements and converting them into functional requirement specifications
and user requirement specifications. Used Rational Requisite Pro for Requirement Document
preparation
 Present white papers on various possible approaches for the proposed solution and provide the
recommendations based on the industry /vendor best practices
 Prepared FRS & SRS documents.
 Created Use cases to depict the interaction between the various actors and the system.
 Prepared the time and effort estimates for the projects.
 Conducted and led user acceptance testing to identify defects and ensure bug-free delivery of a
project
 Defined project milestones, schedules and monitored progress.
 Designed, developed and conducted project related presentations to teams.
 Assisted Project Managers as needed.

8. Project 5: FARE 1
PROJECT DETAILS: FARE 1.com Duration: Sep ’08 to SEP ’09
DOMAINS : Travel Domain
Project Description:
FARE 1 was the first Internet aggregator of the lowest Fare for the travel trade – a
one-stop, travel pricing research and booking service – that utilized the databases of
airlines and air ticket consolidators.
The mission of FARE 1: To put travel agents back into travel (at a time when they
were being overrun by OTAs) was the basis for the unique business-to-trade web site that
levelled the playing field by allowing travel agents to harness the power of the Internet
providing their clients with the lowest available FARE 1s.
Roles & Responsibilities:
 Involved in all aspects of establishing and building what came to be a 150+ employee group,
distributed over 7-travel-related companies, on three continents.
 Particular emphasis was put on negotiating with content suppliers (e.g., GDSes, air consolidators,
car rental companies, cruise and hotel inventory aggregators), as well as FARE 1’s service
distributors (e.g., Worldspan, TRAMS)
 Overcame inherent startup challenges to become Subject Matter Expert in this specific project.
 FARE 1’s rapid success came as a direct result of establishing an empowered corporate culture to
support a highly-qualified management team.
PERSONAL DETAILS
Date of Birth : 20th MAY, 1984
Linguistic Abilities : English and Tamil.