1. CASSANDRA WOODS
MARICOPA, ARIZONA 85139
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Cell: (414) 915-7950 Email: Cassandrarwoods@gmail.com
SENIOR-LEVEL CUSTOMER SERVICE/OPERATIONS
___________________________________ PROFESSIONAL PROFILE ______________________________________
 High-performing Customer Service/Management professional with expertise in providing support to senior level
executives and staff members.
 Responsible for maximizing business results through budget-planning, customer operations, and inventory
control.
 Identifies problems and develop solutions to improve and increase customer satisfaction, reduce customer
complaints, and negotiate situations effectively.
- Operational improvements - Company growth
- Customer retention - Performance improvement
- Organizational planning - Delegation of team member tasks
__________________________________ AREA OF EXPERTISE____________________________________________________
 Leadership/Development Executive Assistant Quality Control
 Productivity and Efficiency Sales Food Service
Improvement Recruitment/Admissions Microsoft Office Programs
 Planning/Execution Ministry Operations Retention
 Customer Satisfaction Decision Making Retail
___________________________________ PROFESSIONAL SNAPSHOT ____________________________________
Food Management/Operations, Bead and Berry Coffee Shop, Maricopa, Arizona
 Effectively led restaurant in day-to-day operations and communicate improvements to staff.
 Assign daily work stations and manage breaks.
 Manage inventory rotation and product storage standards.
 Responsible for cross-training of all team members.
 Effectively led the development of others, including working relationships, and ensuring an exceptional work
environment for all team members.
 Communicate with Operations Manager of basic repairs and maintenance of the facility.
Operations/Service, Christian Faith Fellowship, Milwaukee, Wisconsin
 Responsible for the development of Community Referral Programs in order to increase community involvement.
 Prepared and created all church publications including church newsletter, worship bulletins, and denominational
statistics for marketing growth.
 Managed and distributed news releases in collaboration with Senior Pastor and Church Moderator.
 Coordinated and scheduled travel and speaking engagements for ministerial staff including itinerary.
Admissions/Service, Destiny High School, Milwaukee, Wisconsin
 Recruited prospective students resulting in increased enrollment by 30 %.
 Engaged students and their family members creating a pro-active learning experience.
 Served as an administrator for data reporting related to free and reduced lunch programs.
 Established guidelines for meeting and planning of large events.
 Developed a food service operating budget; maintain detailed records of all purchases and prepare a cost per meal
analysis.
__________________________________EMPLOYMENT HISTORY__________________________________
Bead and Berry Coffee Shop/ Food Service Manager- Maricopa, AZ, Oct 2014- Dec 2015
Catherine’s Women Apparel/ Sales Associate- Chandler, AZ, Feb 2013-Mar 2013
World Outreach Bible & Training Center/Membership Liaison-Milwaukee, WI, Aug 2009-Feb 2013
Destiny High School/Administrator Representative/Food Service Coordinator- Milwaukee, WI, Feb 2006-Sep 2008
Christian Faith Fellowship/Ministry Operations Assistant- Milwaukee, WI, Dec 2003-February 2006