1. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
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Industry Application
 Operations Management
 Logistics Management
 Global Management
 Technology Services
 Risk Mitigation
 Contingent Workforce Management
 Warehouse Management
 Customer Service
 Personnel Management
 Human Resources
 Financial Analysis
 RFQ, RFI, RFP, ITN Process
Executive Summary
Management professional with 30 years of experience (in government and corporate business);
expert at minimizing costs, building teams, controlling risk and proven out of the box thinking
to build the business.
Strong background working globally with multiple cultures and regions; personnel management
and portfolio management on projects in the America’s, Europe and Asia; served as the liaison
between large clients in IT and service delivery teams, leveraging excellent organizational,
communication and time skills in business and infrastructure project management.
Skills Inventory
Tools/Methods
 Program & Project Management
 ITIL Foundations / SM
 A+ & Network +
 Six Sigma Lean
 Microsoft Office Products
 Situational Leadership
 Presentation & Global Skills
 Workflow Process Management
Investment in Excellence
 Military & Industry Certifications
 Business Development
Education
M.B.A. Keller Graduate School of
Management, 3.69 GPA, Dec 2012
 B.S., Technical Management
(Concentration in Business), DeVry
University, 3.62 GPA, Cum Laude, Jun
2011
 A.S., General, Vincennes University,
3.5 GPA, Dec 2010
Operational Leadership
 Enterprise Content Management
 Portfolio Management
 Life-Cycle Management
 Organizational Development
 Service Delivery
 Process Improvement
 SLA Management
 Workforce Management
Development Leadership
 Business Continuity
 Benchmarking
 Continual Service Improvement
 Risk Management / Mitigation
 Change Control
 Resource Management
 Profit & Loss Oversight
 Vendor Selection / Management
Business Analysis
Computer Skills
 Microsoft Office Suite
 Visio, Project, SharePoint
 Server Administration
 Router & Network Security
 PC Refresh & Warranty Support
 Electric Document Management
 Asset Management
Vendor Management
 Strategic Sourcing
 Contract Management
 Standardized Process Definition
 Financial Stewardship
 Performance Tracking & Management
Relationship Management
Vendor Compliance
360 Scorecards / Surveys
Business Leadership
 Strategic Planning & Market Research
 Business Case Development
 Build / Manage Metrics Dashboard
 Requirements & Priority Definition
 Budgeting
 Workflow Management
 Negotiation & Contract Administration
 Mergers / Acquisitions
 KPI’s (Key Performance Indicator’s)
Team Leadership / Building
 Organizational Process & Design
 Change Management & Integration
 Consensus Building & Motivation
 Role Definition & Clarification
 Knowledge Transfer & Coaching
 Policy / Procedure Development
 Leadership Coaching

2. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
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Professional Experience
Operations Management
 Managed 12 employees in a Global Business Group at Intel Corp
 Supervised 3 Contingent Worker Vendors, 168 contracted personnel in 165 SLA’s, in 25 countries
 Wrote and deployed master training schedules and business plans for company of 350 personnel and 10 sections
 Maintained training and operations budget of $2.1M annually receiving Army Commendation for performance
 Presented, supervised gathering of; published and reported metrics (covering cost, P&L, utilization, education
levels, escalations, customer service and vendor satisfaction results) weekly, monthly and annually for Executive
Management
 Service line owner of an operational group with a $1.9M per month budget at Intel Corp (IT New Business
Services) using ITIL Service and Change Management philosophies
 Responsible for the organizational structure, aligning of business department, performance and financial recovery
of the business in the Americas, Europe and Asia (generating $9.3M a year) to Client Services goals
 Represented business needs in ITN, RFI, RFP and RFQ process for selection of five vendors and re-negotiations
for technical service providers receiving Division Recognition Award in 2005
 Wrote group road map, planning, staffing and MBO’s (1 yr, 5 yr, 10 yr plans) and drove change to business needs
 Created and continually evaluated Lifecycle of 160 Service Level Agreements on a $9.7M budget
 Maintained customer satisfaction metrics and high performance sustaining approval at 4.7 to 4.9 out of 5 for 7 yrs
 Implemented ITIL standard processes in the service/support environment of global service line, disaster recovery
and business continuity planning, receiving four of the IT Divisions highest-level awards (2001-2008)
 Audited teams and vendor on monthly financials (average of $1.9M per month or $22.8M annually)
 Oversaw consolidation of group headcount saving Intel Corp over $450K for 3 years in external fees and
compliance to the Sarbanes & Oxley Act (SOX), receiving Division Recognition Award in 2003
 Designed model for levels of support (full-time, part-time, pooled or special requests), saving 30% in down time
 Managed PC Refresh for multiple groups, FAB’s and Labs from groups of 50 to over 325,000 PC’s
 Supervised the accounting for assets and software for 13 acquisitions and divestitures
 Managed readiness ability for four units going from a 60% to 110% readiness availability, receiving four
“Superior Unit Citations” and the Army Commendation Medal
Vendor Management
 Attended 2014 Gartner Sourcing & Vendor Management Summit
 Responsible for designing the five operational areas of the Vendor Relationship Management Program
(Relationship, Performance, Contract, Risk & Finance Management) for Citizens’ IT Department
 Actively managed vendors in four categories while ensuring compliance to Gartner and COBIT levels of service
 Key contributor in shaping the Corporate Vendor Management Office which was been implemented throughout
the entire corporation; recommended by vendors as "the best in the State of Florida" by Vendors
 Manages program to control cost, drive service excellence, mitigate risks, and lower total cost of ownership while
gaining increased value through the entire life cycle of the asset, or service
 Negotiated agreements between vendors and organizational needs, on government GSA, Sole Source and Florida
State Term Contracts (STC) for 22 IT Business Units, total revenue $26M a year
 Analyzed reports and monitored supplier 360 performance scorecards and contracts for 211 vendors,
communicated trends, and made recommendations to IT management on vendor relationships
 Facilitated escalation and Root Cause Analysis (RCA) meetings, performance reviews, contract issues, risk
assessments and financial management for 11 strategic vendors
 Managed contracts for 21 Staff Augmentation vendors (@$7.1M to $14M annually) for 3 years

3. Eric Wangerin
Operations Management Leader
Phone: 904-482-8709
Email: ewangs@comcast.net
LinkedIn: www.linkedin.com/in/ericwangerin/
 Took over a multi-site printer refresh project (600 new devices) in Oregon and Washington (5 Campus’s),
completed 2 weeks early assisting in earning a $500K bonus for Intel from HP receiving Division Recognition
Award in 2008
 Responsible for maintaining relationships with vendors and business units with a spend of over $26M annually
 Manage portfolio's for over 200 vendors who provide support, maintenance, products, services and staff
augmentation in Performance, Relationship, Risk, Contract and Finance Management areas
 Analyzes proposals and quotations from vendors (RFI, ITN, RFQ & ROI process), monitors vendor compliance
with contractual obligations and performance based KPI's on company criteria, GSA and FL STC SLA's
 Designed metrics, governance guidelines, document and vendor portfolio's and workflow processes to drive
performance measures used in the Vendor Management program
 Partners with 22 internal Business Units and corporate stakeholders (Purchasing, Legal, HR, Contracting and
Finance), to create efficiencies, consult, work with a scorecard process to develop metrics, drive vendor
performance, develop cost savings and manage productivity more efficiently
 Analyzes vendor performance, monitors supplier performance and develops Lines of Business (LOB) to evaluate
compliance, quality assurance, ROI and service levels provided to Citizens IT customers
 Manage all escalations for "Strategic and Tactical" vendors, sets Root Cause Analysis (RCA) meetings to
determine issues with problems and define resolutions to fix issues with a "win-win" focus
 Managed and reorganized the Imaging/Printing and A/V vendor (HP and CISCO) teams at 7 sites (over 600
devices, 11 personnel, 1 Lead, 1 Vendor Manager) receiving Division Recognition Award in 2008
 Co-managed 7-month project that saved Intel $64.9M over 5 years on server de-commission / refresh with IBM
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receiving Division Recognition Award
 Managed PC Break / Fix / Warranty repair depots that serviced 179,000 PC’s per year(HP, Dell, Apple and IBM)
Logistics Management
 Managed a Supply Section of six direct reports in 1,500 sq. ft. stock room in military; to a 9.500 square foot
warehouse at Intel Corp with seven separate campuses
 Administered 6 SOW’s and all warehouse activities, in the distribution, personnel, shipping and receiving areas
 Managed an outsourced logistics workforce (15 personnel, 1 Lead and Vendor Manager)
 Managed ROD’s (shipping discrepancies), ordering, storage, issue and turn-in of all personal and medical
supplies, food, fuel, tools and support for 250 personnel without a loss for 3 years, receiving 2 Army
Commendation Medals
 Managed offsite training logistics and recruiting events for 9 years receiving 4 Army Achievement Medals
 Supervised issue and usage of $9B in government equipment without a loss for 5 years (Army Commendation)
 Wrote all loss reports, audited accident reports, and conducted “Reports of Survey Investigations” to recover loss
of government equipment of over $1.2M
 Controlled tracking of over 235,000 IT assets; managed the imaging, re-imaging and delivery of PC systems,
supervised the repair and warranty depot onsite for HP, Lenovo, IBM, Apple and Dell PC’s
 Managed the roll out and design of Intel/Cisco video conferencing systems in 15 conference rooms globally (a
$35M project), completing 2 weeks early saving $5K
 Presented financial metrics to management weekly (over $550K per month)
Employment History
Senior Vendor Manager, Citizens Property Insurance Corporation 12/2012-Present
Vendor Manager, TEK Systems contracted to Citizens Property Insurance Corporation 9/2011-12/2012
Workflow Process Manager, Technisource (Project), contracted to CITI Corporation 8/2010-12/2010
Oregon Site IT Logistics Manager, Intel Corporation 3/2008-4/2009
Manager, Global IT New Business Services Group, Intel Corporation 7/2000-3/2008
Assistant Director, Operations and Logistics MGR, US Army/Army National Guard 11/1986-7/2005