Paul Clayton, Head of New Services Development at Procserve spoke at the CPO Event UK 2013

1. where the world does business, securely

2. The future of business-to-business commerce
Paul Clayton 4th February 2013

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Introduction

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Background
• B2B technology has not really moved on in the last 10
years, it’s just been deployed further into the enterprise
• Supplier networks are growing and more capable
• New features are being added – ePayments
• Technology outside the traditional ERP/procurement
world has changed significantly
– Social networking
– Cloud computing
These external technology changes coupled with
demographic changes and the advance of globalisation,
have the potential to make a significant impact - even in the
short to medium term

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Gen Y and, coming soon, Gen Z

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Impact of Gen Y, Gen Z and social networking
• They’re coming and they want to change the world
• Talent that will walk out of the door
• Everything is instant
• Everything is open
• Everyone is closer
The combined impact of technology, social and increased
globalisation represent:
• Hidden (and not so hidden) threats to traditional control
based procurement and supply chain models
• Opportunities to get closer to the business, customers and
suppliers, speed up interaction and reduce the impacts of
distance

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Getting to the outer reaches

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Agility and the Cloud - 1
• Deploy solutions to the outer reaches of your
organisation
– Get there fast
– Cost effectively
– Simpler technology and processes
• Fewer eCommerce capable suppliers – they have the
same problems you do in reverse
• Supplier networks have very often got their already
Cloud helps you get MI from your remote geographies and
find out what’s going on

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You will get only what you pay for

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Agility and the Cloud - 2
• On-premise = change the software
• Cloud = change the process/tools
• Do you need bespoke processes and tools?
• Traditional ERP vendors and SIs sometimes lack the skills
and are reluctant to deploy Cloud
• Expect more of your suppliers
Cloud technology:
• Faster and cheaper to deploy
• More interchangeable
• New features sooner

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You will be able to talk to anyone

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Babel fish - any language, anywhere
• Traditional, grammatical based translation is hard,
lacks context and regional variance
• Smartphones are becoming ubiquitous and (nearly)
every ‘printed’ word is online
• New statistical techniques and advances in personal
technology are fundamentally changing translation
capabilities and speed
The ability to talk to anyone, in any language, in real-
time will truly open up global supply chains

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Summary
• New technology and a new workforce are
unavoidable
• Competitive advantage can be derived by
organisations that respond to and embrace the
innovation that will come from them
• You can start today as much of this is already here

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Questions?