Next step icm


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Next step icm

  1. 1. False Starts & Bad Ideas: The Path toBusiness InnovationMay 8, 2013
  2. 2. The Business Scenario• Genetically EngineeredModels and Services (GEMS)House engineered animalmodels at our facility prior toentering client researchThese models have humanrelated issues (i.e., cancer,diabetes, high blood pressure)GEMS provides large portfolio ofservices to help clients achievetarget animals/data2
  3. 3. The Business Scenario• Genetically EngineeredModels and ServicesAll animals are housed in a bio-secure environment to ensureanimal health statusEach animal is tracked uniquelyClients includesPharmaceutical, Bio-Tech,Academic Institutions3
  4. 4. The Business Scenario• In 1991, The GEMSbusiness initiatedProjects had very littlecomplexityNumber of servicesprovided to the clientswere limited4
  5. 5. The Business Scenario• By 2011, GEMShad expanded to 8sites in 6 countriesCustomer demandsled to an increase incomplexityNumber of servicesprovided by GEMSgrew exponentially5
  6. 6. The Business Scenario6• 2500 isolators managedthrough a paper processinternationally• Project data was storedlocally in high densityfiling /off-site storage• Minimal database usage• High profile/confidentialdata
  7. 7. The Business Problem• Inefficiencies/Labor Cost Triple checking Transcribing data 3+ times• Errors Transcription Task Execution• Competitive Disadvantage Customer looking for real-time data Main competitor has some automation Decline in customer confidence due to errors Minimal new opportunities due to lack of real-time data7
  8. 8. The IT Problem• Lack of understanding of the complexity andinefficiencies associated to the GEMS business• Early on, IT’s philosophy limited the possiblesolutions• New CIO was hired with a new philosophy whichexpanded the possible options for a solution8
  9. 9. The Process• Building internallyGenerated RequirementDocumentsBuilt a Project Charter• Buy an off-the-shelfsoftwareExamined 20 softwareoptionsDemo’d the 2 of the best off-the-shelf software options9PRO – build the business visionCON – takes too long to buildand lack of resourcesPRO – fast to productionCON – business has to fit visionto software
  10. 10. A Different Approach• Contracting thedevelopment of a solutionOutSystems brought morean a great platform andmethodologyo Rapid comprehension ofbusiness needso Complete investmento Fast turnaroundo Intelligent new perspectiveo Open/flexible with new ideaso Outstanding team management10PRO – fast to production withthe highest of qualityPRO – build the businessvision not retrofittingPRO – willing to partner withthe business to build a solutionnot just software
  11. 11. Agile Ways• Typical IT waterfall projects lead to building allrequirements (critical and low priorities), whichgives the business little room to adjust/enhanceapplication features.• OutSystems approach gave the business to abilityto reprioritized at any point, which allowed them topush innovation and enhance critical components.11
  12. 12. A Clean White Board• Early in development, the business took a few risksto push innovation.• Taking risks inevitably led to false starts and ideasthat did not work.Tablet interfaceVoice commandsVoice promptingKeypad interactionRFID use12
  13. 13. Vision Shift• All “Must Haves” were not apparent from the start• During the build, it became clear to see the true“Must Haves” vs. the “Nice to Haves”• OutSystems’ approach allowed the business torefine the requirements to focus on the true “MustHaves”• In addition, OutSystems development helped refinesome of the business processes internationally• This methodology led to innovation and a betterapplication13
  14. 14. The Result14
  15. 15. The Result15
  16. 16. The Result16
  17. 17. The Result17
  18. 18. The Benefits• Data Quality and Integrity• Efficiencies GainedReduced support labor by 100%Reduced tech labor by 10%• Cost SavingsGratis due to errors by 80%Reduction of all paper related supplies/storage by 95%• New OpportunitiesClosed new business that was not otherwise availableprior to ICMAdded new sales within existing clients18
  19. 19. ICM Video19
  20. 20. False Starts & Bad Ideas: The Path toBusiness InnovationMay 8, 2013