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Requirements to Include in a Digital Transformation RFP


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The days of modernizing legacy information systems by replacing like for like are behind us. Today’s technology has more to offer than ever before, and business value is no longer derived from doing what you have always done. This session shares how to create your next Request for Proposal (RFP) to reflect your current modernization strategy and to give you the best possible outcome.

Explore how to create an RFP that gets the best from:
- Platform vs Product
- AI Innovations
- Continuous Innovation
- And Much More

Published in: Technology
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Requirements to Include in a Digital Transformation RFP

  1. 1. Ten Critical Requirements to Include in Your Next Digital Transformation RFP Dave Jones, VP Product Evangelism
  2. 2. Introductions Is Digital Transformation Working? 10 Critical Requirements Q&A Agenda 1 2 3 4
  3. 3. Introductions Dave Jones
 VP of Product Evangelism • 20+ years in Information Management • Member of AIIM Board of Directors 3 Derick Deleo
 VP of Solution Consulting • 20+ years in Information Management • Inc 14+ years with IBM
  4. 4. Is Digital Transformation Working?
  5. 5. Digital Transformation 
 in Financial 
 Services Massive Spend Average $42M in 2018 Rising to $45M in 2019 Purpose 66% Customer facing innovations Statistics courtesy of Couchbase
  6. 6. Are we seeing success? Statistics courtesy of Couchbase 88% Project delayed, reduced scope, or cancelled 26% Digital Transformation= Insurmountable Task
  7. 7. Why is Digital Transformation Failing?
  8. 8. Digital transformation requires a solid platform to work from. 
 Trying to deliver digital transformation without this is like trying to build a house on sand – it will fall over in a messy heap very quickly. ▪ Dave Jones, Bobsguide Webinar, June 2019
  9. 9. Ten Critical Requirements to Include in Your Next Digital Transformation RFP To avoid a big messy heap
  10. 10. Do you need a
 Product or a Platform? Product • Out of the box tool • Limited configuration capabilities • Solves a specific problem • Aka Solution Platform • Multi-purpose environment to build on top of • Highly configurable • Infinitely customizable 1
  11. 11. 2 Make sure you cater for
 Federated Access Content and data is scattered throughout your organization Do you want to rip and replace existing systems? Federated access allows you to • Extend lifetime of existing investments • Integrate to other applications • Create single view of multiple systems • Streamline search • Migrate intelligently and at YOUR pace
  12. 12. Does the solution manage Content AND data? 3Content lives in content systems and data lives in database systems – right? Wrong! Content and Data can and should live together
  13. 13. 4 You need to be ready for 
 Artificial Intelligence Everyone talks about AI but what is really needed? Your AI capabilities need to include: • Easy to use model building • Custom models built on YOUR data • Simple integration of models into core workflows and UI • Rapid ROI
  14. 14. Make sure you are ready for Content AND rich media 5Images, Video, Audio - all are becoming increasingly important to ALL businesses • Video evidence in RTA/insurance • Automated voice responses in call centers • Medical images • And more Your new system needs to manage both traditional content and rich media natively
  15. 15. 6 Do you know
 Low Code? Building custom applications used to be hard Low code development offers • Point and click development of custom applications • Ability to rapidly prototype, test and deploy applications • Standardized framework for developing all types of content-enabled application • Mobile ready applications
  16. 16. As your business grows can the solution Scale? 7You make plans for your business to grow – as much as it possibly can Do you make the same provision for your software? Look for Cloud-native applications providing: • Open architecture • Horizontally scalable modules • Containerized delivery • Intelligent, dynamic and elastic scaling
  17. 17. 8 Make sure you are ready for the 
 Cloud Some organizations want to move to the cloud Some don’t But don’t let your software choice force the decision. Ensure that your solution has the ability to: • Be delivered via the Cloud • Connect to other cloud applications • Operate in a hybrid environment to help migration (when ready)
  18. 18. Can the vendor deliver Continuous Innovation? 9Business needs and requirements change quickly and often Can your choice of digital transformation solution keep up with these changes? Look for solutions that adopt a Continuous Innovation/Continuous Delivery (CI/CD) approach • Frequent updates • Frictionless application of new features and bug fixes
  19. 19. 10 Modern solutions require an
 API-First Approach Digital Transformation requirements will constantly change and you will need to adopt an eco-system approach to remain agile API first solutions ensure that all (new) features can be accessed: • From the system itself • From any connected system
  20. 20. Summary
  21. 21. A Modern 
 Model for RFP Creation Don’t Repave the Cow Path • Like for like replacement delivers little benefit • Look for solutions that solve today’s problems and provide a platform to solve the challenges of tomorrow Deliver True Digital Transformation • Create the foundation to innovate, quickly Statistics courtesy of Couchbase Use the RFP Process to Challenge Vendors • Focus on innovation, delivery models, reliability, partnership and fit • Do not just focus on cost 3 1 2
  22. 22. Thank you!