1. BRYAN C. DIPLARIDES
263 Pecan Dr. SW | McQueeney, TX. 78123 | (830) 557-9202 | dipp.kaos@gmail.com
OBJECTIVE
My goal is to become associated with an establishment whereI can applymy skills and gainfurther experience that
will enhance the company’s productivity,whileallowing me to grow and succeed with thecompany.
SKILLS PROFILE
 Flexible -Willing to try new thingsand interested in improving efficiency on assigned tasks
 Attention to Detail - Concerned with quality,produce work that is orderlyand attractive,and ensure tasks
are completed correctly and on time
 Interpersonal Skills - Able to get along and interact wellwith co-workers and customers/clientele.
Accepting of supervision and following orders as well astakechargeand assumea leadership position
 Hard Working- Willing to accept challenges and work diligentlyon solutions
 Intelligent- Aboveaverageabilityto solve problems
EMPLOYMENT HISTORY
Ibex Global: AT&T/DirecTV Integrated Service Module 08/08/14-present
New Braunfels, TX
 Working as DirecTV Assist Queue.
i. assisting agents resolving issues byinforming ofappropriate solution/policy
ii. suggesting appropriate verbiage to de-escalatecustomers
iii. having authority to makesupervisor decisions when it comes to customers’ accounts such as
credits,promotions, and extensions
iv. taking supervisor calls
v. resolving escalations
 Assisting customers with billing issues
 Informing customers ofpromotions anddeals
 Upselling premiumservices
 Selling new AT&T servicesto existingAT&T customers
 Reselling the value ofservices that customers think they don’t need
 Providing general information about AT&T wireless cellular,U-versehigh speed internet,U-verse Voice
home phone, U-verse TV,and DirecTV satelliteservices
 Working with multiple programs foreach standalone service
 Working with multiple programs simultaneouslyfor pre-unified servicesand crossreferencing with post
unified services.
 Identifying root causes of problems and finding appropriate solutions
 Helping customers get the services they want at pricesthey can afford
 Aiding in on-the-job training for new hires
 Assisting coworkersin finding appropriatesolutionsfor their customers
 De-escalating irate customers byprovidingexcellent customer service
 Preventing customer call-backs byproviding first call resolution,informingof what to expect,and
providing self-careoptions

2. Sac N Pac/Stripes 10/25/13-8/08/14
New Braunfels, TX
 Providing customer service
 Working cash register
 Learning the POSoperations ofcashier programand troubleshooting anyproblems that may occur
 Helping coworkers with problems andunderstanding of theoperations
 Learning and memorizing sales and promotionsof each month and suggesting sales appropriatelyto
customers
 Operating lotto machineby printing lotto tickets and cashing lotto tickets and scratch-offs
 Interacting with customers and building relations with regulars
 Completing and complying to TABCcertification and lawsregarding sales of alcohol and tobacco
products
 Completely stocking and front-facing all products within the store
 Receiving and checking allorders and invoices
 Sweeping the store of any dirt or trash accumulated inside andoutsideof store
 Thoroughly mopping entirestore
 Taking out trash accumulated insidestore,at trashcans by thegaspumps,and in bins bythe
carwash/vacuumarea
 Making sure all gaspumps areclean andstocked with receipt paper,cleaning solution for washing
windows,squeegees,and paper towels
 Cleaning bathrooms and makingsuretheyarestockedwith toilet paper,paper towels,and hand soap
 Stocking and organizing thebeer cooler,sodacooler,and thebackstockroom
 Keeping inventory ofcigarettesand lottery tickets
 Shutting down the POSat end of day and starting a new business day
 Cleaning coffeepots and brewing fresh coffee
Whatever 68 Radio (Volunteer) 11/15/12-present
Worldwide
 Internet radio personality
 Supporting unsigned recording artists
 Working with broadcasting and othermediarelated programs
 Promoting local shows
 Having guest artists on my show and conductinginterviews
 Acquiring listeners
 Interacting with listeners andbandsthrough email,social networks,and the websitechat room
 Building playlistsaccording to mood
 Receiving listeners’ requestsand airing themquickly aspossible while working themin playlist
Carry On 9/01/12-4/01/13
San Antonio, TX
 Working cash register
 Learning the POSoperations ofcashier programand troubleshooting anyproblems that may occur
 Helping coworkers with problems andunderstanding of theoperations
 Learning and memorizing sales and promotionsof each month and suggesting sales appropriatelyto

3. customers
 Operating lotto machineby printing lotto tickets and cashing lotto tickets and scratch-offs
 Interacting with customers and building relations with regulars
 Completing and complying to TABCcertification and lawsregarding sales of alcohol and tobacco products
 Completely stocking and front-facing all products within the store
 Receiving and checking allorders and invoices
 Sweeping the store of any dirt or trash accumulated inside andoutsideof store
 Thoroughly mopping entirestore
 Taking out trash accumulated insidestore,at trashcans by thegaspumps,and in bins bythe
carwash/vacuumarea
 Making sure all gaspumps areclean andstocked with receipt paper,cleaning solution for washing
windows,squeegees,and paper towels
 Cleaning bathrooms and makingsuretheyarestockedwith toilet paper,paper towels,and hand soap
 Stocking and organizing thebeer cooler,soda cooler,and thebackstockroom
 Keeping inventory ofcigarettesand lottery tickets
 Shutting down the POSat end of day and starting a new business day
 Cleaning coffeepots and brewing fresh coffee
Big’s/Tetco 4/1/2009 — 9/1/2012
San Antonio, TX
 Working cash register
 Learning the POSoperations ofcashier programand troubleshooting anyproblems that may occur
 Helping coworkers with problems andunderstanding of theoperations
 Learning and memorizing sales and promotionsof each month and suggesting sales appropriatelyto
customers
 Operating lotto machineby printing lotto tickets and cashing lotto tickets and scratch-offs
 Interacting with customers and building relations with regulars
 Completing and complying to TABCcertification and lawsregarding sales of alcohol and tobacco products
 Completely stocking and front-facing all products within the store
 Receiving and checking allorders and invoices
 Sweeping the store of any dirt or trash accumulated inside andoutsideof store
 Thoroughly mopping entirestore
 Taking out trash accumulated insidestore,at trashcans by thegaspumps,and in bins bythe
carwash/vacuumarea
 Making sure all gaspumps areclean andstocked with receipt paper,cleaning solution for washing
windows,squeegees,and paper towels
 Cleaning out the carwash
 Cleaning bathrooms and makingsuretheyarestockedwith toilet paper,paper towels,and hand soap
 Stocking and organizing thebeer cooler,sodacooler,and thebackstockroom
 Keeping inventory ofcigarettesand lottery tickets
 Shutting down the POSat end of day and starting a new business day
 Cleaning coffeepots and brewing fresh coffee
 Working in the deli areamaking fresh to orderfood,stocking thewarmers with pre-madefood,writing off
pre-made food at end of day
 Preparing food for next day

4.  Doing dishes
Sonic Drive-In
San Antonio,TX 2/01/2004 –4/01/2009
 Managing a largecrew
 Making sure product qualityis good and timesareefficient
 Making sure all employeesarebeing productive
 Doing paperworkat the end of dayby using data entry
 Shutting systemdown and ready for the opening manager
 Making sure all temperaturesof food areup to codeand keeping alog of all temperatures throughout the
day
 Complying to all ServeSafe regulations
 Fixing any complaint customers mayhave and keeping a logof all complaints
 Helping all employeeswith all duties (cook,carhop,switch board,fountain,and cleaning)
 Receiving and checking allorders and invoices
Bill Miller BBQ 3/01/2003--10/01/2003
San Antonio, TX
 Bus boy
 Clearing and wiping tablesafter customers are done eating
 Washing dishes
 Cleaning bathrooms
 Sweeping inside and outside restaurant
 Scrubbing out pots used for making riceand beans
 Battering and frying chicken
EDUCATION
 John Jay High School- Graduated with a 3.0 average and memberof the Drama Club,French Club, Speech
and Debate Club,Student Newspaper Editorial Writer,andInternational Thespian Society
9/1/2001— 6/1/2003
 ServeSafe- ServeSafe certified 4/6/2008 —
4/6/2010
 TABC- TABCcertified 4/1/2009 --
6/6/2014
REFERANCES
 Available upon request