8. Marketers have different challenges, internally
78%
of marketers say that their
biggest challenge with content
is "creating original content"
and that they don't have
enough time to do it
44%
of marketers do not have a
documented content
strategy.
11. Storytelling
Media companies tell stories. Conde’ Nast
has a diverse narrative told through their
media properties from fashion and travel to
sports and weddings. Traditional news
organizations also tell stories, although their
narrative is current or breaking news.
12. Content
Media companies are content
machines with an "always on"
mentality. It doesn't matter what time
a day it is or what the hour, media
companies distribute content all the
time.
14. Ubiquity
Media companies are everywhere.
They dominate the search engine
results and their content is shared
daily across social media channels.
15. Agility
Media companies are content
organizations and move quickly.
They have workflows that facilitate
the entire content supply chain
(ideation, creation, approval,
distribution and integration.)
17. Social Business Strategy Is Required To
Facilitate This Transformation
“
A social business strategy is a documented plan of action that helps
”
evolve and transform the thinking of an organization bridging internal and
external social initiatives resulting in collaborative connections, a more
social organization and shared value for all stakeholders (customers,
partners, and employees).
18. The 3 Pillars Of Social Business Transformation
PLATFORMS
Online Monitoring
Analytics Platform
Internal Collaboration
Community Platform Selection
Social CRM
PROCESS
Social Media Policies
Technology integration
Customer Support & Sales Workflows
Measurement Framework & Rollout
Global & Enterprise Expansion
PEOPLE
Behavior Change
Cross Silo Collaboration
Executive Support & Participation
Organizational Models
Employee & Partner Participation
19. Social Business Must Business Deliver Value
PLATFORMS
SOCIAL BUSINESS FRAMEWORK
POSITIVE BUSINESS OUTCOMES
Online Monitoring
Analytics Platform
Internal Collaboration
Community Platform Selection
Social CRM / Content Publishing
Deeper customer engagement
Social Media Policies
Technology Integration
Customer Support & Crisis Workflows
Measurement Framework
Global & Enterprise Expansion
ENABLEMENT
PROCESS
More effective and relevant content
Smarter marketing that align to business
goals
Integrated and converged media
PEOPLE
Integrated community strategy
Behavior Change
Cross Silo Collaboration
Executive Support & Participation
Organizational Models
Employee & Partner Participation
Effective content operations and governance
22. 1. Build a team
2. Assign roles & responsibilities
3. Define your brand narrative
4. Create channel strategy
5. Establish the content supply chain
6. Build real-time capabilities
7. Integrate converged media models
8. Invest in the right technology
27. DEFINE YOUR
BRAND NARRATIVE
Define your brand narrative
BRAND PILLARS
CURRENT
AUDIENCE
AFFINITIES
What are the core
tenets of the
brand?
What are the
biggest customer
support issues
today? Tomorrow?
What other topics
and lifestyle
interests are your
fans passionate
about?
TARGET
AUDIENCE
What are the
demographics and
psychographics if
your target
audience?
CUSTOMER
SUPPORT
SEARCH
Content Narrative
COMMUNITY
MAINSTREAM
MEDIA
In what context
does the
community talk
about your brand?
How does the
media talk about
your brand when
they write stories?
How do consumers
search for your
brand? Value
proposition?
CONTENT
How is your content
performing today?
What’s working?
What’s not?
28. DEFINE YOUR
BRAND NARRATIVE
Define your tone of voice
Approachable
Fun
Smart
Enthusiastic
Our brand is fun, easy to talk to; we answer questions
even when they may not make complete sense. We are
your friend and give good advice when you need it.
We will never sound like a robot or share corporate babble.
Going shopping is fun and we should have fun when talking
about it. We are clever, witty and make people smile.
We are subject matter experts in all things fashion and
shopping. No room for error when it comes to talking about
important things in life like looking good.
We must strive to get customers excited and pumped for life
events and milestones like bachelor parties, anniversaries,
back to school or “girls night out”.
29. DEFINE YOUR
BRAND NARRATIVE
A smart narrative must “add value” to
customers and the brand
ALIGN
to brand goals
and priorities
BE EMOTIONAL
original, and shareable
LIVE
outside of the
purchase funnel
BE EVERGREEN
and not necessarily tied
to specific campaigns
MOTIVATE
advocates to stand by the
story and share it
CROSS
organizational silos
BE ROOTED
in customer and behavioral insights specific
to the audience and channel
30. DEFINE YOUR
BRAND NARRATIVE
Establish an editorial framework
Your brand is
the story
Brand, event or product
specific focus
Your brand is a
character in
the story
Your brand
comments on
a story
Partnership/
Sponsorship or customer
story
Passion, interest or realtime trending topic
31. DEFINE YOUR
BRAND NARRATIVE
Establish an editorial framework & build
content themes
Your brand is
the story
Your brand is a
character in
the story
Your brand
comments on
a story
Master Content Narrative
Product
Launch
Events and
corporate
announce
ments
Highlight
customer
stories
Proactive
Customer
Support
Curated,
3rd party
industry
content
Real-time,
trending
and
lifestyle
32. DEFINE YOUR
BRAND NARRATIVE
Prioritize and map narrative to channels
Frequency of distribution
Content
Pillars
15%
40%
20%
20%
10%
Campaigns
Events
Promotions
Customer
Stories
Customer
Support
Lifestyle
Content
Real Time
Content
CONSISTENT STORYLINE ACROSS ALL MEDIA
+
37. BUILD REAL-TIME
CAPABILITIES
Create a process that can deliver
quick and real-time content
Insights, Content Performance,
Listening & Engagement
MONITOR
Community
Manager
Analyst
Editorial
Creative
Team spots trends, conceptualizes, prioritizes concepts
CREATE
Designers mock up creative
assets
Client Approval
Concept, design, retrofit existing assets
PUBLISH
Content Published
Push to paid, if
applicable
Publish across PEO based on audience, type, level, concept
38. INTEGRATE
CONVERGED MEDIA
MODELS
Various types of converges media models
(integration of paid, earned & owned)
SOCIAL MEDIA
(Sponsored
Posts, Promoted Tweets)
CONTENT
SYNDICATION
EARNED MEDIA
AMPLIFICATION
(Pushing owned media
content into paid media)
(Pushing earned media
into paid/owned media)
39. INTEGRATE
CONVERGED MEDIA
MODELS
Determine when to use converged
media to amplify content
Establish
Identify
Determine
Coordinate
Content Performance
Benchmarks
High-Performing
Content
The Most Effective
Integration Points
Logistics With Internal
Stakeholders/Agencies
Amplify & Measure
(Pushing earned media into paid/owned media)
40. INVEST IN THE
RIGHT
TECHNOLOGY
Invest in the right technology
Social
Listening &
Analytics
Content
Publishing &
Social CRM
Content
Marketing
Platforms
Brand
Advocacy
Converged
Media
How Social Business Planning Can Enable Better Content, Smarter Marketing and More Effective Customer Relationships #IABCyeg
http://www.digitaltrends.com/social-media/study-confirms-social-medias-revolutionary-role-in-arab-spring/ Researchers at the University of Washington sifted through more than 3 million tweets, countless hours of YouTube videos and gigabytes of blogs to find out whether the Internet, and social media services like Twitter and Facebook really played the revolutionary role many claimed they did. According to the study, online chatter about revolution often began just before actual revolutions took place. And social media also served as an outlet for citizens of the region to tell their stories of revolution, which played an inspirational role for neighboring countries, the study found.In Egypt, where the Arab Spring blossomed, Howard and his team found that the number of tweets that mentioned revolution in that country exploded from 2,300 per day to more than 230,000 per day. The number of videos, Facebook updates and blog posts about government opposition also rose dramatically.
And guess what .. Brands DID join the conversation. And, they went overboard
And guess what .. Brands DID join the conversation. And, they went overboard
And guess what .. Brands DID join the conversation. And, they went overboard
And guess what .. Brands DID join the conversation. And, they went overboard
And guess what .. Brands DID join the conversation. And, they went overboard
And guess what .. Brands DID join the conversation. And, they went overboard
And guess what .. Brands DID join the conversation. And, they went overboard