1. Brian Alberti
2651 NORTH TUTTLEAVE. SARASOTA, FL • 267-595-6386 • brian.c.alberti@gmail.com
PROFESSIONAL EXPERIENCE
ParkOps, LLC September 2014 to February 2016
Operations Manager
 Supervised Valet Operations at two new locations and built relationships with clients to ensure future growth
 Led the recruitment, hiring and training of new staff for the emerging ParkOps Baltimore market
 Developed a new performance management program and improved employee retention by over 40%
 Administrated progressive discipline to ensure the execution of safety, security, quality and operations policies
• Oversaw cash management procedures, loss prevention, inventory levels, & policy compliance to drive profits
• Investigated damage and accident Claims and Customer Service issues.
EZ Park, Inc. Philadelphia Regional Sales and Service Manager September 2012 to May 2014
• Marketing and Business Development: Analyzed parking trends relative to Center City events and seasonal
consumer behavior. Adapted pricing structures in response to changing market conditions.
• Engaged in contractual negotiations with merchants, organizations, garages and residential associations for
parking services. Arranged sales for special events and monthly discount programs to drive customer loyalty
• Compiled comparative commercial market data to implement daily and monthly parking rate adjustments to
maximize profits. Utilized Sales Force program to improve customer relationship management.
• Supervised Daily Operations at 18 parking lots and 2 garages in Center City: Trained staff and Coordinated
facilities maintenance such as security, lighting, tele-communications, lot/sidewalk surface repair
• Winter weather duties: Plowed, salted, cleared lots as needed to ensure public safety and operational readiness.
Curbside Hospitality, Inc. May 2009 to August 2012
Regional Operations Manager
• As a brand ambassador, I provided coaching and mentorship to Account Managers, leading them to implement
procedures to support valet, shuttle services, and parking management operations in PA, NJ and VA.
• Responsible for $1.8 million annual revenue. Achieved financial objectives and consistently exceeded targets
• Prepared monthly reports to clients and the corporate office on vehicle volume, staffing levels, claims,
performance issues, customer feedback, mystery shop evaluations and service improvement ideas
• Embodied the corporate culture and fostered client relations which garnered 4 new Curbside Accounts in 2012
• Improved operational efficiency and communication by developing site specific procedural changes
• Curbside Employee of the Month, January 2012. Produced and Hosted the Annual Corporate Awards dinner
• Led the Curbside Hospitality team to a 4th-place finish at the 2010 NVPA Valet Olympics
Parking Solutions, Inc. September 2008 to April 2009
Site Supervisor - Good Samaritan Hospital, Ohio
• Hired and trained the valet team. Composed site specific safety operations manual. Submitted weekly reports
and staff performance reviews. Resolved traffic issues and developed new patient assistance procedures.
South Sound YMCA August 1999 to August 2008
Child Care Site Director and Youth Sports Coordinator, Olympia WA
 Developed curriculum for classroom and outdoor education for children ages 1-12. Supervised Sites and
evaluated staff. Also served as Youth Sports Coordinator and State Certified Basketball Official.
EDUCATION
1994-96 Wake Forest University Studied Anthropology and Philosophy Winston-Salem, NC
VOLUNTEER ACTIVITIES
2009 – Present Part time teacher at Kadampa Meditation Centers in Philadelphia, Baltimore, and Sarasota
2005-2008 Youth Sports coach for the YMCA and Lacey, WA Recreation Department
1997 Child mentor and project leader for Ameri-Corps in Rutland, Vermont

2. Brian Alberti
2651 NORTH TUTTLE AVE. SARASOTA, FL • 267-595-6386• brian.c.alberti@gmail.com
References
Elliot Pew
Baltimore Regional Operations Manager
Park Ops
600 East Pratt St, Baltimore, MD 21210
(610) 331-6992
epew@parkops.net
Aron Berman, MBA
Director of Practice Support and Operations of the University of Pennsylvania Guest Relations,
215- 662-9062
Aron.berman@uphs.upenn.edu
Bruce G. Rauch
Manager, Guest Services
Geisinger Health System
M.C. 15-07 100 N. Academy Ave., Danville, PA
570-214-4710 office
bgrauch@geisinger.edu
Bob Spear
Owner, EZ Park
111 Chestnut St, Philadelphia, PA 19148
215-733-0700
bbs327@aol.com
Neal Wildrick
Fourth Grade Teacher
Lacey Elementary, Lacey, WA
(360) 705-0368
nealwildrick@yahoo.com
John Udelson
Founder and CEO at Crane and Lion
(former founder and CEO of Curbside Hospitality)
Leanne Gent
Director of HR and Operations at Crane and Lion
(former Senior VP of HR, Operations and Office Management at Curbside Hospitality
Jeff Landry
(former Finance Manager at Curbside Hospitality)