Thaddeus Thomas II has over 10 years of experience in logistics, transportation, and customer service management. He received a Bachelor of Science in Business Administration from the University of Arkansas, with a 3.2 GPA and majors in Organizational Leadership and Finance. Currently, he is an Account Service Manager at Lexus for Schneider National, where he oversees 16 employees and maintains a 96% on-time delivery rate for his accounts. Previously, he held roles as Customer Service Manager and Driver Business Leader at Schneider National, where he consistently achieved high performance results and safety records.

1. THADDEUS THOMAS II
419 Georgetown Drive (817) 239 3748
Everman, TX 76140 Thaddeus.ThomasII@gmail.com
Education
Bachelor of Science in Business Administration,University of Arkansas, Sam M. Walton College of Business Fayetteville, Arkansas
May, 2011
• Major:Organizational Leadership
• Minor:Finance
• Major GPA: 3.2
Professional Experience
Account Service Manager – Lexus; Schneider National,Inc.Coppell, Texas April 2015 - Present
• Improve and enhance relationships with 32 dealers with pro-active communication and thorough follow-up
• Provide spot solutions for Lexus campaigns and projects by sourcing capacity options
• Oversee 16 employees including drivers,office staff, and cross-dock associates
• Driving positive KPI performance by delivering strong service results in averaging 96% OTD for the 2
nd
Qtr 2015
• Currently achieving 100% driver retention
• Delivered consecutive months ofpositive results in revenue and profit
Customer Service Manager – John Deere,Lexus,Ford; Schneider National,Inc.Coppell,Texas September 2014 – April 2015
• Accountable for customer resolution for 3 specialized contractaccounts within the Dedicated Business Sector
• Managed a team of 10 highlymotivated directreports responsible for overall customer experience and satisfaction
• Led face to face customer meetings and conferences to ensure satisfaction of service timing,presentation and consistency
• Point of contact for escalated customer concerns and problem solving
• Completed weeklyinvoicing and 3
rd
party system completion for billing purposes
Driver Business Leader,Schneider National,Inc. Dallas,Texas November 2011 – September 2014
• Responsible for approx.$3.5 million dollars in revenue contribution through asset utilization and productivity
• Managed an average of 30 drivers and trucks – developed key relationships thatcreated high performance results
• Achieved and maintained the highestfleet ETA/OTD percentages in the Dallas Operating Center for 2013-2014 (94%)
• Effectively managed fleetsafety: only one preventable accident recorded in 2014 and over 1 million consecutive safe driving miles
Rotational Leadership Program, Schneider National,Inc. Green Bay, Wisconsin June 2011 – November 2011
• Successfully completed the management-trainee program and earned placement for a Driver Manager role in Dallas, TX
• Completed roles in Customer Service Management,Recruiting Management,and Operations Management
• Established a network of contacts that has provided vast insightin all areas of the Enterprise
Website Analyst ,S.A.K.E. (Students Acquiring Knowledge Through Enterprise) Fayetteville, Arkansas August 2010 – May2011
http://sake.org/
• Competitively selective student run small non-profitbusiness held in The Walton College of Business
• Analyzed Google Analytics to determine trends and areas of concern for the marketing and website teams
• Member ofthe account services team - consulted with local start-up businesses aboutoperations and productlogistics
Customer Specialist, Inventory,Best Buy, Rogers,Arkansas June 2009 – October 2011 (Rogers,Arkansas)
October 2011 - December 2011 (Arlington, Texas)
• Assisted with carry-outs, loading and unloading of merchandise,received freighttrucks and daily drop shipments
• Efficiently processed online customer orders and fulfillment by producing a less than 5 minute pick time per order
Achievements
• Selected by Schneider Executive Leadership as a member ofthe 2014-2015 Accelerated DevelopmentProgram
 Program designed to identify and foster skills and potential in preparation for future roles in leadership
• Managed a fleetof drivers with the mostconsecutive preventable accidentfree days: 201
• Awarded safety leader of the month for Dallas VTL for the m onths of April, May, and June (2014)

2. Leadership Experience
Director of Education, Alpha Phi Alpha Fraternity, Inc, University of Arkansas April 2010 – May 2011
• Member-elected position;organized various communityservice events coinciding with established national programs
• Directed and organized the annual academic scholarship pageant entitled Miss Black & Gold
T eam Leader,Business Ethics,Walton College of Business,University of Arkansas January 2010 - May2010
• Created an event entitled "Technology Awareness Day" held at the Boys & Girls Club of Fayetteville, AR
• Responsible for aligning two organizations to fulfill a class project(pair a non-profitand for profit business)