1. Phone: 865-254-4762 Email: brettwilson11@gmail.com
Brett Wilson
• Innovative, Tech savvy, Problem Solver
• 12 years’ customer service experience, serving in various capacities
• MBA from Tennessee Tech University, class of 2014
Experience:
Wilson Land and Development Loudon, TN January 2014 to Present
Bookkeeper/IT and Network Specialist
• Oversee all Accounts Payable activities for a cost plus construction firm
• Facilitated change to Quickbooks for writing all company checks
• Responsible for reconciling company bank accounts
• Provided cost and revenue analysis which resulted in reduced overhead expenses
• Upgraded all office computers to Windows 10 and facilitated network printing
U.S. Cellular® Knoxville, TN June 2011 to January 2012 and March 2013 to August 2013
Resource Planning Specialist
• Simplified the process for approving as needed Voluntary time off requests
• Facilitated multiple enterprise-wide schedule changes in a call center of 300 associates
• Monitored real-time service level performance and maintained associate scheduling database for multiple call centers
• Became subject matter expert for workforce management database and call performance software
Customer Service Associate August 2007 to January 2014
• Ranked 8th out of 250 associates based upon overall job performance in 2010
• Became proficient with multiple mobile operating systems including Android, iOS, Blackberry, and Windows mobile
• Consistently achieved “Meeting Expectations” or “Exceeding Expectations” rating for call quality
• Served as peer mentor to associates in training
• Responsible for resolving both technical and billing issues
Braxton-Bragg Corporation Knoxville, TN July 2004 to February 2007
Inside Sales/ Customer Service Representative
• Achieved $1,500,000 in sales during first year on the job; and grew business to $2,300,000 in year 2
• Receive orders and tend to customers’ concerns and needs
• Coordinated with purchasing department to order non-stock items when necessary
• Provided remote support to field service technician when parts were needed to complete repairs
Website Sales
• Sole member of sales team assigned to help develop and test company’s website
• Complete and process all orders placed via the Internet
• Assisted customers with technical troubleshooting and helped development team correct issues
Education:
Tennessee Technological University Cookeville, TN Graduated December 2014
Master of Business Administration
Tusculum College Greeneville, TN Graduated December 2003
Bachelor of Arts degree in General Management
Member of Students in Free Enterprise
References:
Available upon request