1. Sheri Goldstein
TECHNICAL SKILLS:
 Business Analysis,ProjectManagement, Software Training,and Technical Communications
o Agile, Iterative, and Waterfall methodologies
 SDLC requirement and scopemanagement
 Web Content Development and Social Media Marketing
 Software Proficient
o WordPress,Content Management Systems, HTML
o MicrosoftWord, PowerPoint, Excel, SharePoint, Publisher,Visio,and Outlook
o Adobe Suite
o SnagIt, HEAT, Instantis,JIRA, MURI, BaseCamp
 Basic knowledge of SQL
 Basic knowledge of AWS (Amazon Web Service) platforms
 Basic understandingof .NET platforms
 Basic understandingof Cloud/Virtual storageenvironments
PROFESSIONAL EXPERIENCE:
MERCK & Co. Pharmaceutical October 2016 to December 2016
Senior Technical Writer
 Created developer guides for proprietary softwarehosted on an AWS platform.
 Participated in trainingsessionson Government regulations and pricingfor federal agencies such as
Medicareand Medicaid.
 Interpreted SQL and XML code for reporting solutions to provideinstructions for futuredevelopment
teams.
 Documented procedures for proprietary softwareapplications in Word templates per compliance
standards.
 Interfaced with the development team.
State of New Jersey, Lawrenceville, NJ June 2016 to October 2016
Technical Writer/ Business Analyst
 Created tutorials for proprietary softwarehosted on an AWS platform.
 Participated in sprintmeetings, gathered business requirements and wrote Visio flows along with online/
web based tutorials.
 Performed QA and user acceptancetesting for Agile post production release.
 Documented procedures for proprietary softwareapplications in Word templates and Visio workflows.
 Documented and prioritized user stories.
 Interfaced with the development team.
Johnson and Johnson, New Brunswick, NJ January 2015 to December 2015
Technical Writer/ Business Analyst
 Wrote and edited technical SDLC documentation for the Human Resources IT department.
 Responsiblethe business continuity planning for the implementation of Oracleand Instantis,a cloud
based and On- PremiseProject Portfolio Management enterprise system.
 Responsiblefor documenting critical information and risks.
 Consultwith IT platform/system owners to create and update disaster recovery plans.
 Consultwith business groups to create/update business continuity plans.
 Document application and platformprocesses,procedures,policies,reference guides,and end user
guides.

2.  Worked on the process team to flush outprocess flows,created process flowdiagrams,governanceand
data conversations.
 Gathered business requirements for user stories.
 Prioritized defect trackingand collaborated on UAT, identifyingdefects and documenting enhancements
and change requests required for Go Live and future releases.
 Responsiblefor user-story creation and management.
 Operational metrics management.
 Conducted User Acceptance Testing.
New Jersey Department of Justice, Trenton, NJ April 2014 to June 2014
Instructor/Trainer
 Responsiblefor onsiteinstructor-led training.
 Trained users on a proprietary web interface, interactivecasemanagement system, which was used to
manage criminal justicecases.The interfacewas developed in HTML and XML.
 Traveled to court houses and administrated trainingto judges and administration staff.
 Wrote user guides, SOP’s, trainingmaterial and quick references.
 Involved in UAT of the code updates and maintenance of the system, as well as,provided suggestions for
upgrades and enhancements.
Law School Admission Council, Newtown, PA November 2005 to February 2014
Technical Writer/ Business Analyst
 Wrote business and functional requirements documents for proprietary software development, including
but not limited to BRDs, FRDs, Agendas and Minutes, Change Requests, White Papers,Traceability
Matrices,Scope Statements, ProjectTask Plans,Wireframes,and Risk Management.
 Practiced the PMI project management methodology and IIBAstandards of Business Analysis.
 Managed project tasks usingInstantis.
 Used HEAT to manage and track bug fixes throughout the Software Development Life Cycle.
 Managed outside vendor relationshipsfor specific projects.
 Prepared and conducted internal trainingmaterials and sessions for software and business process
changes.
 Contributed to company newsletter and outward clientcommunications.
 The Law School Admission Council supported three types of users:the internal customer, the lawschool
candidate,and the lawschool admissionsoffices. Worked on the team that supported both the
candidates applyingto lawschool and the internal users supportingthosecandidates.
 Worked closely with the team supportingthe lawschool admissionsoffices.
 LSAC used a web-based UI and a SQL Server Databaseto supportcandidates and an Oracledatabaseto
supportACES2, the software used by the lawschools.
 The internal applicationswerein the process of migratingfrom a VB6 platform to a Jquery/.NET web
interface.
 Analyzed and provided requirements for rewrites and upgrades to the existingsoftwareusingscope
documents, risk management, changemanagement, and process flow type documents
 Responsiblefor providingtrainingto the internal clientand for supportingthe products post-production.
 Worked with the QA team and the developers to prioritizerequirements and bugs prior to and post
production.
 Managed meetings and meeting minutes and communicated decisions as they were made to the
members of the projectteam.
PLANCO Technical Operations, Wayne,PA October 2005 to November 2005
Technical Writer (Contract)
 Designed Visio Diagrams for IT refurbishingproject
 Created document templates for projectforms

3.  Worked with applications engineer to outlinediagramneeds
TruePosition, Inc. Berwyn, PA October 2004 to March 2005
Technical Writer (Contract)
 Wrote training,implementation and administration,and technical manualsfor a proprietary GPS location
infrastructure.
 Created and edited telecommunications process flows.
 Edited corporatecommunication documents such as letters, test plans,and white papers.
 Developed FrameMaker templates and styleguides for document creation.
Voice Systems Engineering, Holland, PA July 2002 to February 2003
Product Manager
 Managed sales spreadsheets and customer activity.
 Responsiblefor writingadvertisingcopy and managingdeadlines.
 Researched competitors and explored new marketing strategies.
 Managed contractor hiringand issues as well as company communications.
 Estimated spending and budget constraints for new and existinginitiatives .
 Tracked consumer habits of certain initiativesand reported spendinghabits of customers .
Comverse NetworkSystems Mount Laurel, NJ January 2001 to July 2002
Technical Writer
 Wrote and edited training,implementation and administration and user-manualsfor telephony/wireless
communications softwarebased on an Oracleplatform:Used Arbortext Adept Editor and Publisher (SGML
Editor) for documentation.
 Installed,generated, and executed reports with Crystal Report.
 Edited IntelligentMobileServices Operations Manual.
 Maintained onlinehelp usingRoboHelp.
 Created and manipulated screen shots usingCorelDRAW 9.
 Capture and manipulatescreen shots and graphics usingPaintShop Pro 6.
 Create instructional diagrams usingVisio.
 Communicate electronically with MicrosoftOutlook.
VerticalNet,Inc.Horsham, PA May 2000 to January
2001
Technical Writer
 Wrote training,implementation and administration,and user-manualsfor businessto business,
electronic commerce software including:Order Management and Fulfillmentsupplier portal
 Buy-side/Transactional.
 Customer Care.
 Request for Quote.
 Customized Pricing.
 Distributor Location.
 Developed onlinehelp for electronic commerce software using RoboHelp.
 Used RoboHelp daily to create window, tab, and field level help topics.
 Used RoboHelp to create instructional topicson how to complete tasks.
 Created templates in MicrosoftWord and Microsoft FrontPage.
 Organized and manage multipleprojects as received by Product Management.
 Designed PowerPoint templates for instructor-led training.
 Created a unique font using CorelDRA.

4.  Captured and manipulated screen shots and graphics usingPaint Shop Pro,
CorelDRAW, and CaptureEase.
 Created instructional diagrams usingVisio.
 Communicated electronically with MicrosoftOutlook.
Prophet 21, Yardley, PA July 1999 to May 2000
Technical Writer
 Developed onlinehelp for Windows-based softwareused in the WholesaleDistribution
industry usingRoboHelp.
 Used RoboHelp daily to create window, tab, and field level help topics for all
additions to the current software as well as for any new versions.
 Used RoboHelp to create instructional topicson how to complete tasks such as
entering an order or receivinga shipment.
 Wrote trainingand informational manuals for Wholesale distribution softwareincluding
 Order Processing,Inventory Management, Graphic design application.
 Wrote technical documentation for third-party software packages includingJetForm, PathguideCompass,
Clippership,and VSI-Fax.
 Created manual templates in MicrosoftWord.
 Captured and manipulated screen shots and graphics usingPaint.
Shop Pro, Adobe Photoshop, SnagIt, and HyperSnap.
 Created instructional diagrams usingVisio.
 Communicated electronically with MicrosoftOutlook.
B&T Catering, LLC July 2014 to Present
Southampton, PA
 Web Content Management and Social Media Marketing,utilizingWordPressfor content management
system. DirectCustomer Relationship Management
EDUCATION:
The Pennsylvania State University, University Park, PA
Bachelor of the Arts
Major: English, Creative Writing Concentration, May 1994