1. BRANDON M. ANDERSON
7207 Magnolia Pointe  Duluth GA, 30096  678-927-3143  brandonandersonit@gmail.com
CAREER GOAL
To obtain an entry level to mid-level IT position that will utilize my strong customer service, communication, and
problem solving skills, coupled with my technical education to provide top notch IT support and services that will exceed
both client and company expectations.
PROFESSIONAL SKILLS
Computer:
 Proficient in using personal computer skills in such programs as Microsoft Word, Excel, and PowerPoint.
 Operated and maintained PC operating systems to include Windows XP and Windows 7, Linux Ubuntu, and G5
Mac; expertise in setting up users,security settings, image recovery, and more.
 2 plus years’ experience re-imaging all school computers through DHCP,Duping, and Ghosting every term for
specific classrooms, this includes imaging of HP,Dell, and Mac computers with specific programs for each
different classroom.
 Experience providing maintenance and troubleshooting on PC's,printers, monitors, and overhead projectors to
ensure smooth running classrooms.
 Proficient in using and understanding peer-to-peer sharing of files.
 Proficient in using and understanding social media and it's impact on our society's way of life and the benefits and
pitfalls they offer.
Networking:
 Proficient in home networking set-up and solutions such as joining end units to the network, pinging, SSID’s, and
setting up wireless home security with WEP and WPA password encryptions.
 Ability to add users to domains and workstations and perform basic troubleshooting.
 Studied computer networking concepts, which enable me to translate business objectives into a physical network
design; learned how to collect and analyze appropriate information to make context-appropriate, network-related,
business decisions.
Databases:
 Exposure to SQL and Database systems and ability to create databases and tables,as well as execute queries.
 Practicalunderstanding of the design and implementation of a relational database management system, including
concepts such as data extraction and data manipulation.
 Experience with Websphere and Integration Middleware software
 Experience with TomCat and other Application Server software
Information Security:
 Exposure to forensic software’s such as FTK and EnCase; able to find lost or hidden data through the use of
queries and searches with these software’s.
 Studied information security technologies as applied to operating systems, database management systems, and
computer networks; learned about threats,vulnerability, exposure, risks, identity management, incidents response,
the state machine model, and disaster recovery.
 Completed coursework on applying secure protocols over networked systems using cryptography; gained
practical knowledge of symmetric and asymmetric encryption and Internet security issues.
Leadership:
 Provided supervision and training to teammates including using the POSnet system,scheduling, coaching,
performance management, and performance appraisals.
 Dealt with unacceptable performance, held teammates accountable, and utilized appropriate teammate
performance management techniques when necessary; exhibits a commitment to continuous improvement of the
team’s work processes and has the ability to institute change as an ongoing business practice.
 Experience with the hiring, termination, and promotion of all employees in Jiffy Lube store; supported employees
by reviewing job performance and participating in the preparation of their future developmental plans.
 Maintained inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving
products.

2.  2 years’ experience managing budgeting, sales forecasts,P/L performance,as well as, strong understanding of
factors which affect sales and profit such as guest counts, marketing, and weather.
Analytical:
 Provided guidance and recommendations of best practices to departments and agencies, and authorized personnel;
highly analytical thinking with demonstrated talent for identifying, improving, and streamlining work processes.
 Able to organize and guide small and large groups and drive teams to resolutions.
 Skilled in troubleshooting and assisting with the on-going maintenance of the POSnet system which is the
program used for running everything in the Jiffy Lube center.
 Ability to view problems from a different perspective and find alternative solutions; creative out-of-the box
thinking.
Customer Service:
 2 years’ experience providing classroom support for faculty, staff, and students which include sporadic and
unforeseen problem solving; strong knowledge of principles and processes for providing customer and personal
services.
 6+ years providing customer service at various call centers as well as different telemarketing companies.
 Expertise in customer needs assessment and meeting quality standards for services; adept at diffusing
confrontational situations, resolving them appropriately.
Attributes:
 Enthusiastically seeks out challenges and additional responsibilities to support achieving goals.
 Interpersonal skills reflect commitment, dependability, and adaptability to new and challenging environments.
 Proficient at written and oral comprehension and expression; strong social perceptiveness through working with a
diverse variety of people.
TECHNICAL SKILLS
Networks/Servers: DHCP,LAN,WAN,TCP/IP,FTP,SMTP,HTTP,HTTPS,CISCO, WebSphere, TomCat
Databases: SQL,JAVA, MS Access,Oracle,WebSphere
Security/Forensics: FTK,EnCase
Operating Systems: Windows Vista, Windows XP, Windows 7, Linux Ubuntu, Macintosh Snow Leopard,
Macintosh Mountain Lion
Software Languages: Unix, Linux, SQL, PLSQL,JAVA,XML, HTML
EDUCATION & TRAINING
Master ofInformation Technology
Graduated: July, 2013
American InterContinental University
Schaumburg, IL
 Specialization: Information Assurance and Security
 GPA 3.51/4.00
 Relevant Coursework: Principlesof Information Systems, Enterprise Networks,Applied Cryptography and
Network Security, Principles of Information Security,Database SystemDesign and Implementation, Object-
Oriented Applications, Legal Issues in Information Security and Incident Response, IT Auditing and Security Risk
Management
Bachelor ofApplied Science
Graduated: 2012
Westwood College
Atlanta, GA
 Concentration: Computer Forensics
 Honors: Graduated Cum Laude (GPA 3.60/4.00)
 Relevant Coursework: Managing Malicious Software,Mobile Device Analysis, Network Intrusion Detection and
Forensics, Intro to Computer Forensics,Criminal Investigations, Legal Aspects of Computer Forensics, Forensic
Digital Evidence Handling and Investigation, Desktop Computing, Advanced SystemAdministration with
Directory Services,Microsoft Network Operating Systems, Linux Operating Systems, Linux Systems

3. Administration, Operating SystemForensics,Network Essentials, Intro to Network Security,LAN Security,
Internet Security, Routing Protocols and Concepts,Disk Based Forensics
CHFI (Certified Hacker Forensic Investigator)
Obtained: 2012
EC-Council
Alpharetta, GA
EMPLOYMENTHISTORY
2015 – 2016 NOC Tier 1 Analyst – ADCom Norcross,GA
2013 – 2015 Software Engineer – Tech Mahindra Alpharetta, GA
2013 Level 1 Refresh Assessor – SAIT Services – Roswell, GA
2011 – 2012 MIS Administrator Asst. /Student Worker – Westwood College – Atlanta, GA
2005 – 2007 Store Operator – Jiffy Lube Stone Mountain, GA
Intermittent Musician/Writer – Various Clubs and Venues Metro Atlanta Area
 AITP (Association of Information Technology Professionals) Co-Chapter Founder for Westwood's Northlake's
Campus, Member, and Nominated Vice-President.
 SAC (Student Advisory Council) Member.
 NSA (New Student Ambassador) Member.