The document discusses new features being presented at Salesforce's Admin Keynote. It introduces Einstein Voice which allows users to interact with Salesforce using voice commands to update records, access dashboards, and get personalized briefings. It also discusses Customer 360 Truth which connects customer data across systems to create a single customer profile. The document provides sneak peeks of new features for Spring '20 including open sourcing Lightning base components and introducing the Salesforce API portal. It highlights new capabilities for developers including Einstein Vision and Language, Multi-Language, and Voice skills.

5. Agenda
1. Introduction
2. Einstein Voice
3. Customer 360 Truth
4. Spring ‘20 new features (sneak peek)
5. New features for developers

6. Introduction

7. New Salesforce Mobile App
Build mobile experiences powered by AI

8. Trailhead GO

10. 3 Key Themes Covered
in the Admin Keynote
1.
Champion
Productivity

11. Einstein Search Demo

12. 3 Key Themes Covered
in the Admin Keynote
2.
Deliver
Innovation

13. Einstein Voice
Salesforce is bringing the power of
voice to every business

14. Conversationally update Salesforce
Dictate updates directly into the Salesforce Mobile App
Get personalized Daily Briefings
Start off every day with a tailored readout of key Salesforce metrics
Explore Salesforce dashboards
Voice commands will allow business users to quickly and easily surface the
critical information they need in Salesforce
Assistant
Einstein Voice

15. Einstein Voice Assistant Demo

16. Service Cloud Voice
Einstein Voice
Automatic transcription capabilities
Agents can now focus on what actually matters —
addressing the customer’s needs quickly and
accurately
Leverage AI-powered agent recommendations:
Einstein AI can now provide recommended
solutions and next best actions for the agent in the
background
A new supervisor console lets managers view all
calls and digital conversations in real-time, monitor
where calls are being routed and what skills each
agent has, and which conversations may require
them to assist on or offer coaching live or after the
fact

17. Service Cloud Voice Demo

18. Einstein Voice
Management-level visibility
A manager can easily listen to the mention of
defined keywords and hear how the rep
handled it
Conversation trends
Managers can use insights to see how the
market is changing depending on words
mentions
Conversation library
Highlights the team’s best examples of
successful sales calls as a training tool
Call Coaching for High Velocity Sales

19. Connect customer data
into single global ID
Single Source of Truth
(SSOT)
Authenticate customer logins
Govern privacy and consent
Cases
Orders
Website data
External data
Activities
Campaigns
Personalize experiences

20. Connect and resolve a customer’s data across
Salesforce and other systems
Using a canonical data model and a universal
Salesforce ID that represents each customer
Click-based user interface for app and data
management
Admins can easily establish trusted connections
between data sources to prepare, match, reconcile
and update the customer profile
Data Manager
Customer 360 Truth

21. Spring ‘20
Sneak peek

23. New features for
developers

24. Open Sourcing Lightning Base Components
Jump-start UI development
Build consistent enterprise-grade UIs
with reusable building blocks
Extend and contribute
Add, change, remove functionality
and contribute your changes
Learn by exploring
Explore source code and see how
they are built for speed and scale

25. Introducing the Salesforce API Portal
Discover Salesforce APIs in one place
Learn with interactive documentation
Engage with the ecosystem
Connect everything with APIs

26. Create Smart Connected Experiences
Einstein Vision & Language
Build and integrate your custom
models with clicks
Einstein Multi-Language
Analyze written text, now in six
languages
Einstein OCR
Identify text in images, associated
entities and tables
Einstein Voice
Create your own voice skills and
deploy to any device
PILOT
PILOT
BETA

27. Connect Partners in a Trusted Way
Salesforce Blockchain

28. Build, run, and test Lightning Web Components locally
Introducing Local Development

29. Introducing Data Mask
Anonymize sensitive data in test environments
Test without exposing protected data
Meet compliance requirements
Increase productivity

30. Quiz (based on Salesforce technology)
One Certification Voucher to win (200 or 400 dollars) !!!
http://bit.do/DF19
source code available on https://github.com/pozil/quiz-host-app