1. BONNIE L. BUCHANAN
1588 Austin Lane
St Augustine, FL 32092
904-287-4918/home
904-616-1023/cell
bonbuchanan@gmail.com
SUMMARY OF QUALIFICATIONS
* Organized and detail oriented with strong analytical and problem-solving skills
* Able to successfully handle multiple projects simultaneously and perform well under pressure
* A dedicated and flexible team player with excellent interpersonal and verbal/written communication
skills
* Able to successfully transfer principles of testing to new applications and company requirements
* Trained in the principles of quality customer service and competent in providing training, coaching and
feedback for employees.
EXPERIENCE
AVAIITY, LLC Jacksonville, FL
Quality Assurance Manager 2015
Responsible for management of 3 Supervisors and 40 team members across 3 geographical locations
* Lead Quality Assurance management planning sessions and set expectations for the team
* Identify department goals and create a playbook of information that was shared with senior leaders
* Ensure department processes and procedures are followed by auditing output
* Solicit feedback from team and customers regarding improvement opportunities
* Hold one on one sessions with Supervisors to ensure goals and growth are on track
* Create and review performance reviews with all direct reports
* Review performance reviews for indirect reports and discuss feedback with Supervisors
* Assess salaries and performance review ratings across the QA department to ensure parody
* Participate in peer manager (product, development) discussions regarding resource planning and
improvements
* Manage resources and costs to budget
* Ensure a high level of quality is maintained for customer facing applications; 3.4% average leakage
Quality Assurance Supervisor 2012-2014
Responsible for day to day supervision of as many as 18 team members working on 9 project teams
* Participate in Quality Assurance management planning sessions
* Review resumes, interview potential new hires and ensue the appropriate on-boarding occurs for new hires
* Identify and assign yearly team member goals based on the company and department goals
* Solicit feedback from team and customers regarding improvement opportunities
* Hold one on one sessions with team members to ensure goals and growth are on track
* Create and review performance reviews with all direct reports
* Participate in project design sessions and meetings as needed

2. Quality Assurance Analyst-Contract and FTE 2009-2012
Responsible for testing various client facing projects for a healthcare clearinghouse company
* Review the requirements and user expectations for various modules within the Web application
* Participate with business analysts and developers in design sessions
* Create the test plan and test cases for each module
* Review the testing planned with the project team
* Validate the functionality and provide defect information to development; retest fixes
* Coordinate testing efforts with various project teams within the company
* Initiate formal hand-off of testing from one responsible group to the next
* Report the status of testing to upper management
* Plan for production release validation and implement the plan
NELNET, INC Jacksonville, FL
Software Test Engineer – Quality Assurance 2006 - 2009
With a team of Quality Assurance professionals, established a Quality Management Office - Center of Excellence
(CoE)
Responsible for testing projects within the Information Technology and Corporate Technology departments
* Work with a team of QA professionals to identify the QA Methodology the technology departments would
follow. The methodology was accepted by the QA Manager and Project Management Office and implemented
as an auditable group of processes and procedures.
* Create templates for various deliverables such as QA Checklist, estimates, test plan, test cases, status reporting,
traceability, Test Summary, User Acceptance testing, Production Certification
* Create training materials, tests and classes for various modules and templates
* Provide training to business analysts
* Create estimates for projects of varying sizes
* Develop test plans to document the particulars of testing various projects
* Create test cases used to test large scale projects
* Create Test Coverage Matrix for daily reporting of test results and defects
* Create Traceability Matrix to document test case coverage for requirements
* Provide a Test Summary at the end of testing with particulars of the testing effort
* Perform peer and project reviews of documentation created for various projects
* Validate test results in web applications, client specific applications and databases
* Perform defect reporting and retest code fixes
* Set up defect reporting meetings with development
* Report the status of testing to upper management
* Perform testing of a new public facing website
* Support various projects from inception to delivery by participating in each phase of the project
* Provide feedback after review of documentation to uncover defects at earliest stages of project
* Interview and select contract resources
* Provide training and support to contract resources
* Enforce the approved QA Methodology throughout the lifecycle of projects
* Create a UAT plan and coordinate business resources to perform User Acceptance Testing
* Travel to two test labs to review the set up and resources available for partnering in some of our test efforts
Landstar Jacksonville, FL
QA Test Lead 2005 - 2006
Responsible for testing various client specific Web applications for a logistics company
* Develop test plan to document the particulars of testing a newly developed website
* Create test cases for a large scale project

3. * Perform defect reporting and retest code fixes
* Set up defect reporting meetings with development
* Report daily the status of testing to upper management including execution results and defects
* Provide feedback after review of documentation to uncover defects at earliest stages of project
* Created UAT plan and coordinated meetings and status reporting of UAT
* Provide a Test Summary at the end of testing with particulars of the testing effort
* Created Production Certification plan and reviewed with project team
NELNET, INC Jacksonville, FL
Software Test Engineer 2003 - 2005
Responsible for testing various client specific Web applications for processing of student loan applications
* Create estimates for projects of varying sizes
* Develop test plans to document the particulars of testing various projects
* Create test cases used to test the smallest maintenance to large scale projects
* Create Test Coverage Matrix for daily reporting of test results and defects
* Create Traceability Matrix to document test case coverage for requirements
* Provide a Test Summary at the end of testing with particulars of the testing effort
* Perform defect reporting and retest code fixes
* Set up defect reporting meetings with development and other project team members
* Report daily the status of testing to upper management
* Perform testing of maintenance, enhancements and new development
* Support various projects from inception to delivery by participating in each phase of the project
* Provide feedback after review of documentation to uncover defects at earliest stages of project
* Verify transactions entered in the Web appear in Web tables and the AS400 screens/files
BLUE CROSS BLUE SHIELD OF FLORIDA Jacksonville, FL
Functional Analyst/Test Executor 2000 - 2003
Responsible for testing R2.3 applications for the Corporate Integration Testing department
* Execute Claims scripts using Web and Diamond applications
* Test DDER's (houses claims which could not process due to errors)
* Test Quest (application which queues work for customer service representatives)
* Review test scripts with Case Coordinator
* Document actual results
* Note and research discrepancies between actual and expected results
* Review Problem Incident’s (PI) with Case Coordinator
* Review test coverage matrix with Case Lead
* Met with developers as necessary to clarify/reproduce PI’s
* Maintain test scripts/data records based on changes due to design, delivery and/or change control
* Regression testing
* Execute test scenario's for PI fixes and new releases of code for Service Management
* Update Test Plan Manager and PI Tracker as needed
* Select testing criteria using Managed Healthcare System, Diamond and various spreadsheets
CITIBANK/AT&T UNIVERSAL CARD SERVICES Jacksonville, FL
Application Tester 1997-2000
Responsible for testing year 2000 compliant, client specific, software applications
* Develop testing strategies for numerous projects including marketing initiatives and sub-systems
* Correct existing test plans and create new test plans/scripts

4. * Develop test conditions and scenarios based on functional design deliverables
* Maintain and update option sets and tables
* Identify and document workarounds for issues with applications
* Write methods and procedures for software applications
* Train associates on the proper use of applications
* Provide technical support during software initiation
* Direct contact with Business Analyst for software provider and client
* Transmit information from mainframe to client server database
* Attend meetings and participate in decision making process with management
* Initiate corrective action on issues with applications
* Follow-up on problems/issues to insure timely corrections and test fixes
* Integration, Regression, User Acceptance, Performance and Quality Assurance Testing
* Comparison testing and data mapping
* Test the Auto Charge back System (queues work and processes without operator intervention