1. ROBERT E. JOYCE, JR., R.PH.
7011 Trailmark Road • Wilmington, North Carolina 28405
(978) 496-7155 • rjoycerph@gmail.com
SUMMARY
Experienced and effective PHARMACY MANAGER seeking further growth and contribution
Strong background in Retail Pharmacy including developing and optimizing pharmacy teams and
operations to achieve the highest standards of quality, accuracy, efficiency, and service while
delivering outstanding financial results. Highly skilled trainer and team leader.
Staffing
Scheduling
Team Leadership
Training / Development
Compliance–Laws/Regs
Quality Assurance
Process Optimization
Inventory Management
Programs & Promotions
Community Relations
Provider Relations
P&L Management
PROFESSIONAL EXPERIENCE
SAMS CLUB PHARMACY, Wilmington, NC
Staff Pharmacist (July 2013-present)
• Implemented and lead programs designed to attract additional business and increase access to
quality healthcare as well as collaborated with the pharmacy manager to implement company
sponsored initiatives.
• Trained and mentored pharmacy technicians to improve efficiency and customer service.
• Provides clinical services such as immunizations and medication therapy management (MTM)
and comprehensive medication review (CMR)
• Awarded Clinical Pharmacist of the Quarter 2015. 200+ MTM claims to Outcomes and Mirixa
year to date
• Served as district liaison for MTM. Advised pharmacists in the district and answered questions
pertaining to MTM program execution.
• In the absence of the pharmacy manager supervised the pharmacy staff and monitored inventory
management, profit and loss statements, attended district conference calls and communicated
initiatives to the pharmacy staff.
• Counseled patients to ensure optimum drug therapy and consulted with prescribers as
appropriate.
KMART PHARMACY, Midway Park, NC
Pharmacy Manager (Sept. 2012 – July 2013)
• Direct responsibility for the pharmacy area (800 RX/week) including management
responsibility for all staff (1 pharmacist and 3 pharmacy technicians).
• Implemented strategies to increase prescription volume and sales.
HANNAFORD PHARMACY, Chelmsford, MA and currently Nashua, NH
Pharmacy Manager (Nov. 2007 – Aug. 2012)
Total P&L accountability for the pharmacy area (2500 Rx/wk) including management responsibility
for all staff (3 pharmacists, 15 pharmacy technicians), operations, inventory, and financial results
• Consistently deliver high ranking performance for sales, prescription volume, and program
initiatives: Store is #1 in company for sales. Pharmacy is in Top 5 for prescription volume.
Pharmacy is #1 in District for flu shot program results.
• Improved gross margin by such methods as promoting the Healthy Saver Program (generic
alternatives). Increased enrollment by 10%+.
• Implemented the company flu shot program. Currently #3 in the company for shots administered.

2. • Decreased wait times and improved customer service/perception through operational adjustments,
process improvements, staff training, and introduction of higher standards for quality, accuracy,
efficiency, and service.
• Maintain adequate and efficient inventory levels—and no shrinkage.
• Currently transitioning to new PDX system. Also utilize Parata robotic dispensing system.
• Preceptor for students from Massachusetts College of Pharmacy and University of Connecticut
School of Pharmacy. Provide in-depth training experience to build skills, promote confidence,
and assure quality/compliance.
KMART PHARMACY, Tewksbury, MA
Pharmacy Manager (Jul. 2001 – Nov. 2007)
Managed retail pharmacy within department store which underwent brand transition during tenure.
• Successfully managed consigned inventory. Consistently surpassed budgeted goals for inventory
turns, earning an award for annual results.
• Instituted flu shot program. Developed protocols and liaised with local physicians.
• Marketed pharmacy within the area healthcare community. Developed referral relationships with
local hospitals and providers to serve the needs of specific patient groups.
ROBERT E. JOYCE, JR., R.PH.
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• Selected as one of four pharmacists companywide who served on the Professional Development
Advisory Board, a committee that developed a formal policies and procedures manual for the
pharmacy and also communicated regularly with pharmacies throughout the chain regarding
SOP.
• Appointed to Sears Essential Advisory Board which oversaw the transition resulting from the
Sears/Kmart merger.
GLD PHARMACEUTICALS, Westford, MA
Director of Pharmacy Operations (Jul. 2000 – Jul. 2001)
Recruited by company president to establish operations at this mail order pharmaceutical business.
• Hired, trained, and directed pharmacy and administrative/service staff including three
pharmacists, seven pharmacy technicians, ten clerks and a front office supervisor.
• Designed and documented policies, procedures and practices.
• Successfully implemented operations, achieving high volume success immediately. Continually
sought ways to optimize efficiency and productivity.
CVS / PHARMACY, Lowell, MA
Pharmacy Manager / Team Leader (Apr. 1987 – Jul. 2000)
Managed the transition/integration of an independent pharmacy acquired by CVS/Pharmacy,
including transferring from existing building to newly constructed retail location when completed.
Supervised 2 pharmacists and 10 pharmacy technicians at a 1700 Rx/wk operation. Also involved in
acquisition of a second independent and the successful migration of their local customer base.
• Designated Regional Trainer for the District (pharmacists and pharmacy interns).
• District Nominee for companywide Paragon Award (pharmacist of the year).
EDUCATION

3. Bachelor of Science, Pharmacy, NORTHEASTERN UNIVERSITY, Boston, MA
Registered Pharmacist in MA, NH & NC
APhA Certified Immunizer
CPR Certified