Capt BJ Singh


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Capt BJ Singh

  1. 1. Capt BJ Singh Profile Capt BJ Singh is a master trainer with 30 years of rich experience in the area of Performance Enhancement in soft skill training. A masters in English Literature, post graduate qualification in marketing management and armed with an International Certification in training from JCI Institute, Coral Gables, USA, he is one of the leading trainers in the industry. He has had the privilege of having started his career with the Indian Army as a commissioned officer in the Regiment of Artillery, where he served for a period of 5 years and after taking a release from the Army he has been associated with the world of Corporate training, Educational training and Finishing school concept of training. He worked at senior positions in training as Head of Training for various top rung training companies like Hero Mindmine, Airhostess Academy, Aspire Human Capital, Academe Angraag and Institute of English and Etiquette. As Director with a University handling over 28 colleges under him including international affiliations. In his career spanning three decades, he has launched 5 chains of Finishing Schools in the country and has trained over ten thousand executives and managers in corporate right from entry level executives to the CEOs of the companies and has created over 500 trainers through the Train the Trainer workshops. Presently he heads Absolute Training Solutions in India and in Dubai he works for a Financial company and heads its training and development. PREAMBLE Change or discontinuity is a way of life today across the world. We define discontinuity as any change in the way business is conducted. Rapid changes in technology have led to more informed and networked customers who demand better service; changing market paradigms have altered business practices; mergers and acquisitions are daily news. In this scenario, management of knowledge is of paramount importance and employees or human capitals assume great significance. How well an organization copes and succeeds, depends on how engaged its employees are and how well its customers are managed.Capt BJ Singh Training profile +971 55 3381974 Page 1 of 7
  2. 2. Todays leaders work under constant pressures to meet their targets and perform their job functions. This leaves little time for them to examine their own self, style of management and develop new skills and approaches to add to their effectiveness that can have far reaching effects on their team and the organization. The Value I bring: •Develop communication skills Student • Learn life skills • Build confidence to face interviews Through the PD, soft-skills training • Equipped better for their first jobs •Polish their personalities •Create better students and faculty University • Improve placements Through embedded training and • Build better ranking for itself placement assistance at the campus •Develop a skilled force for the industry •Help in creation of wealth •Get trained people for entry level jobs Corporate • Reduce cost of initial training Through various customized corporate • Enhance skills of existing work force training programs • Improve performance of the teams •Provide better product/services •Fill the gap of skilled work force • Provide better job opportunity Industry • Improve quality of end product/service Through skill development training • Reduce cost of in-house training •Improve efficiency •Build better citizens with values • Bring about the required change Society • Create a better society Through the Finishing School Training • Help in the upliftment of the girl child •Lay the foundation of a strong society I help clients in exploring intelligent ways and innovative solutions to ensure that investment of capital in human resources leads to long term gains and reinforces the organisational performance so as to withstand the external and internal pressures as well as take advantage of new opportunities.Capt BJ Singh Training profile +971 55 3381974 Page 2 of 7
  3. 3. Training and Competence building methodology: • Focus on simple, practical, relevant and result oriented approach • Inbuilt modules for motivation as well as education • Focus on key priorities rather than on overwhelming detail • Training skills and principles easy to be practiced and adopted to become a way of life • Self appraisal to identify individual strengths and areas of improvement SERVICES OFFERED • Training Delivery in Business and Soft-skills Customized training programs in business and soft skills such as Communication, Interpersonal skills, Sales, Customer Service, Leadership, Coaching, IT and IT enabled services applications etc. Experiential and blended learning methodology using technology and class-based approach 100% Certified faculty with deep vertical and training experience Rigorous pre and post-assessments for ensuring impact • Training Consulting Development of Learning and Knowledge management strategy and plans to support organization strategy Integrated project implementation- from needs identification and analysis, to design, development, validation, measurement and evaluation Development of outsourcing strategy for entire or partial requirements System integration and support with multiple suppliers and training service providers • Custom Content Development Creation of customized training solutions and material for in-company as well as third party deployment by clients Repurposing or redesigning of existing training Integrate e-learning with organization’s training strategy, processes and learning management systems Dedicated associates and extensive expertise in Instructional system design, ILT, CBT, WBT and distance learning • Assessment and Measurement Skill and competency assessments using proprietary and customized tools and instruments Training effectiveness audits for in house or outsourced training Skill and competency using online, paper based and simulation tools 360-degree feedback and workshopsCapt BJ Singh Training profile +971 55 3381974 Page 3 of 7
  4. 4. Customer satisfaction survey and audits CUSTOMIZATION PROCESS All the programs are modular and are combined to meet your organization’s specific needs. It is the ability to analyze the intricacies of your business and comprehend the organizational ethos, under our customization banner, which had made Capt BJ Singh the leading training professional. ACT IT Model Assessment Customization Training Implementation Intervention Content Systems Structure Transformation Customization Integration Validation Program Objectives/ Content Program Post Workshop Formulation Validation Execution Review Needs Identification & Analysis Initial Brief LEARNING APPROACH The four-step model Plan: The behavior model is shown, explained and discussed to give a theoretical understanding Practice: The trainees practice the model through role-plays, case studies and exercises Observation & Feedback: Objective feedback is given to individual trainees to help improve performance Reinforce: Steps 2 and 3 are repeated until the trainee has the confidence to use the skills in a real life situationCapt BJ Singh Training profile +971 55 3381974 Page 4 of 7
  5. 5. METHODOLOGY 1. Case Studies 2. Group Exercises 3. Role-plays, Activities 4. Syndicate Presentations 5. Experiential learning CORE MODULES Communication • Effective Inter Personal Communication • Delivering Powerful Presentations • Successful Business Writing Decision Making • Telephone Etiquette • Decision Making • Corporate Etiquette Negotiation • Grooming • Ethics and Values • Cross Cultural Sensitivity • Assertiveness People Management Performance Management Service Delivery • Supervision • Leadership• Customer Service • Mentoring • Performance• Customer Management • Coaching Counseling• Tele Customer Service • Team Building • Managing• Tele Sales Performance • Conflict• Collections Management • Goal Setting• Key Account • Attitude • Time Management Management Management • Presentation Skills• Channel and Agency • Change • Project Management Management Management • Creativity • Train the TrainerCapt BJ Singh Training profile +971 55 3381974 Page 5 of 7
  6. 6. PARTIAL LIST OF COMPANIES TRAINED Le Passage to IndiaEicher Motors Ltd • GMR (DIAL)• Eicher Engines Ltd • Air Hostess Academy• Hindustan Motors Ltd • MakeOver Labs• L&T Ltd • Ministry of Tourism• Bridgestone • ITDC• Tata International Ltd • NTPC• Ranbaxy labs • Daly College • NHPC• CSC India Ltd • Shri Satya Sai HS School • Uttarakhand Police• Maral Overseas Ltd • Gujarati Samaj English Medium School• Reebok Ltd • Rajasthan Police • Apeejay Schools• Adidas • IRDE (DRDO) •HDFC Scope International H• Hutch Mobility • Inductis Consulting • ONGC• Aircel Mobile Services • Mahindra2Wheelers • MPFC• Airtel Ltd • Compass Insurance Brokers L.L.C • State Bank of India• Gati logistics • Compass Commercial Brokers L.L.C • Institute of Management Studies• TNT logistics • International Institute of• Safexpress Professional Studies • IPS Academy• Tata Johnson• Interglobe Technologies • Prestige Institute of Management a n d Re s e a rc h• American Express • Malwa Institute of Tech• IBM Daksh • TRUBA Institute of Tech &• Convergies Sc i e n c e • Acropolis Institute of Tech• Mphasis • Lovel y Professional University• Voltas • Manav Rachna International• GE Universit y• HMM • Dominos Pizza• Hero ITES• Dabur India Ltd• Reliance Digital Retail Ltd Capt BJ Singh Training profile +971 55 3381974 Page 6 of 7
  7. 7. Capt BJ Singh Training profile +971 55 3381974 Page 7 of 7