1. RESUME
Name: Binesh Kumar
E-mail: yourbinesh@gmail.com
Contact No.:+91 9852140520
___________________________________________________________
Objective
Want to establish my identity at the peak of Corporate service industry by the virtue of hard labour,
dedication, adaptability, team spirit, innovating ideas and create new foot prints for the generation to
come.
___________________________________________________________
Core Competencies
 Financial Management
 Channel Management
 Relationship Management/ Personnel Management
 Business Development/ Strategic Planning
 Organizing and controlling
 Database Management/ MIS
___________________________________________________________
Expertise
Presently working with IndusInd Bank Ltd, as a Customer Service Manager (Dy.Mgr) at Kankarbagh,
Patna branch since 27th
July 2015 , here I am responsible for :
• Handling customer queries, complains, requests & ensuring customer satisfaction by achieving
delivery & service quality norms. Attending to investors/ clients (individuals/corporate clients)
concerns & complaints and undertaking steps for effectively resolving them. Maintaining cordial
relations with customers to sustain the profitability of the business
• Handlin operations within the branch such as deliverables, F.D, DD, Pay order, RTGS/NEFT etc.
• Handling Lobby Management, Client engagement, provide solutions as per the customer‘s
requirements with the help of such platforms like, Finacle , Talisma and I works .
• As a Customer service Manager, providing financial advisory, timely solutions to the client's
financial needs like, investment needs, insurance. Looking at the client's income, spending and
investments, and assisting clarify their short, medium and long-term goals reviewing sources of
income for preparing suitable financial/ investment plans and retirement planning.
Have worked with SBI General Insurance Co. Ltd. As an Unit Manager – Gaya (Bihar) from Feb 2015 to
July 2015, here I am Responsible for Digital, AlterNet and Agency Channels. Here I have to manage
Customer Service Points (SBI- Grahak Sewa Kendra), Motor Dealerships and simultaneously Agents at
my locations.

2. Have rendered my services to HDFC ERGO General Insurance Co. Ltd. As an Associate Manager –
Muzaffarpur (Bihar) from Dec 2013 to Feb 2015, here I was Responsible for Bancassurance with HDFC
Bank - Asset Financing Vertical and also for Retail Tractor Vertical.
Have worked with TATA AIG General Insurance Co. Ltd. as a Relationship Manager -Patna (Bihar)from
July 2011, here I was managing our Channel Partners in Bancassurance with HSBC Bank, Kotak Mahindra
Bank, and in Alter Net Channels with Hero Moto Corp, Tata Motors, MIBL and Non MIBL Dealers.
 Ensuring active personal responsibility for accomplishing target through Banca, Corporate, and
Referral & Cross selling.
 Regular training & interactive session to keep the team member & myself updated with the best &
latest of products (Motor Insurance, Health Insurance and Tax Saving Schemes and other
Schemes Of Companies).
 Developing & maintaining healthy business relationship with the channels of all associated &
customers.
 Targeting at maximizing the Efficiency & Revenue of the branch against the minimal cost to the
company.
 Looking after Bancassurance and Corporate Channels Partners for entire Bihar
Have Worked with ICICI Lombard GIC Ltd. (Team Lease) as an Associate at Darbhanga. (from February
2010 to July 2011), here I was supervising and managing my MOTOR Channels with dealership portfolio
(Hero Moto Corp, Maruti Suzuki, BAJAJ,TVS, Mahindra)and Non Motors with Health insurance & SME
Products etc.
AWARDS IN TATA AIG GIC LTD :
Awarded with Spark Winners Award in June 12
Awarded with Spot Athena Award in June 12
Awarded with Spark Winners Award in October 12
Awarded with Top Gun Quarterly winners for (Jul – Sep 12)
Awarded with Spark Winners Award in November 12
Awarded with Spark Winners Award in December 12
Awarded with Spot Athena Award in January 13
Awarded with Spark Winners Award in February 13
Awarded with Spark Winners Award in March 13
Awarded with Spark Winners Award in April 13
Awarded with Top Gun Quarterly winners for (Jan – Mar 13)
AWARD IN HDFC ERGO GIC LTD :
Awarded with Star Wars Award (March 14)
NISM Certification –-NISM-Series-V-A: Mutual Fund Distributors Certification by November 2015

3. Crowned with Indus Pro Certification (An International certificate for sales and service) within the four
months of joining in IndusInd Bank
___________________________________________________________
Professional Qualification
MBA PTU (2010-2012)
Operating Systems: Ms Dos, Windows XP, Windows Vista, Windows NT Server, Windows 2000 Server.
Certificate in Computing (CIC) IGNOU 2006
ADCA ICMSD 2006
___________________________________________________________
Educational Qualification
B A Dr.J.M.College, Muzaffarpur, Bihar (2007-2010)
___________________________________________________________
Languages Known
Read write Speak
● English √ √ √
● Hindi √ √ √
___________________________________________________________
Personal Details
Date of Birth : 30th
December 1987
Father’s name : Sri Jai Prakash Sah
Permanent Address : C/o Patel Medicine, Sherpur
Chowk, Mic BELA, Muzaffarpur (Bihar)
Pin-842005
___________________________________________________________
Strength
Cool like cucumber, Patience, Self believe, Hard labour, Team spirit, adaptability and can handle adverse
situation with coolness.
Weakness

4. Sometime become impatient to achieve the target quickly.
Hobbies
Counseling people and listening to music.
Aim
To join a corporate service organization of the repute as soon as possible and establish my own identity
by the virtue of my acquired qualities.
Date:
Binesh Kumar
Place: