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© 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
<docname>_<date>_<author>
Successfully Transforming Your Business
                                         ….The End to End Demand-driven Value Network

                                                                 “The Business Operating Strategy”
                                                                   Is Your Supply Chain Strategy


                                                                                                   Panel

                                                                         Roddy Martin         Steve Sigrist
                                                                                               Newell Rubbermaid
                                                                           Vice President
                                                                         & Research Fellow
                                                                                             Dov Shenkman
                                                                                                   OfficeMax
                                                                                             George Morrison
                                                                                                   Honeywell
                                                                                              Jim Matthews
                                                                                               Research In Motion

© 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
<docname>_<date>_<author>                                               AMR Research
Consumers & Manufacturers In Synch – Consumers Led The Last
Recession…..Need Visibility and Agility

           120
                                                                                 PMI
                                                                                 CS
           100



              80



              60



              40



              20



                 0
                       1980




                                                          1985




                                                                          1990




                                                                                   1995




                                                                                          2000




                                                                                                 2005
                                Updated 10-16-09
  © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
  Gartner is a registered trademark of Gartner, Inc. or its affiliates.
  <docname>_<date>_<author>
Functional Fragmentation - Disjointed End to End Collaboration




                                                                                              Supply
                                                             Demand
                                                                                                 Traditional
                                                                                                Definition of
                                                                          Collaboration         Supply Chain
                                                                          & Innovation          Management
                                            customer                                          & Manufacturing   supplier
                                                                           Capabilities
                                                                              ?



                                                                          Product


                                                                                     design
                                                                                    partner




  © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
  Gartner is a registered trademark of Gartner, Inc. or its affiliates.
  <docname>_<date>_<author>
Reality …Traditional Supply Chains Lack Process & Visibility


                      Suppliers                                     Manufacturers          Distributors          Customers    Consumers
                      Partners                                      Assemblers             Wholesalers                        Users; Buyers

   New Product or Service
   Merges to the Base
   Supply Process



                                                                                     Manufacturer
                                                                                                                  Customers
                                                                                      Programs                    Patients
                                             Suppliers                    Materials               Distribution    Consumers
                                                                                    Manufacturing                                Risk
                Risk                                                       Mgmt                   &
                                                                                     (Make-Pack)
                                                  Risk                    Risk                    Distributors
                                                                                       Risk        Risk              Risk




                                                                                    “Integration”


  © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
  Gartner is a registered trademark of Gartner, Inc. or its affiliates.
  <docname>_<date>_<author>                                                         Architecture
A Framework for The Demand-driven Value Network

                                                                           Product & Service Innovation

                                       Segmented Demand Visibility                                   Segmented Supply Visibility
 Customers , Buyers, Users,




                                                                                           Integrated Strategy,
                                                                                               Business &




                                                                                                                                    Suppliers & Partners
                                                                                              Value Network
                                                                                                Planning
      & Consumers




                                                                              Channel                                 Reliable,
                                        User/                                 Demand                                 Profitable
                                                                                               Demand
                                     Consumer/                                   &                                 Response from
                                                                                              Translation
                                      Demand                                  Demand                              Supply Based on
                                                                                                  &
                                      Insights                               Management                               Demand
                                                                                              Trade Offs



                                                                                          decoupling

                                          Pull Segments                                                 Push – Make – Supply Segments

   © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
   Gartner is a registered trademark of Gartner, Inc. or its affiliates.
    <docname>_<date>_<author>
Holistic End to End Scope ………………..A Leadership Journey !




                                 Demand
                                                               Supply
                                                                          External
                External                                                  collaboration
                collaboration                                             partnerships
                partnerships
                                             Product

                                 External
                                 collaboration
                                 partnerships




  © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
  Gartner is a registered trademark of Gartner, Inc. or its affiliates.
  <docname>_<date>_<author>
2009
   1 Apple                                                              13 The Coca Cola Company
   2 Dell                                                               14 Nike
   3 Procter & Gamble                                                   15 Tesco
   4 IBM                                                                16 Walt Disney
   5 Cisco                                                              17 Hewlett-Packard
   6 Nokia                                                              18 Texas Instruments
   7 Wal-Mart                                                           19 Lockheed Martin
   8 Samsung                                                            20 Colgate - Palmolive
   9 PepsiCo                                                            21 Best Buy
   10 Toyota                                                            22 Unilever
   11 Schlumberger                                                      23 Publix Super Markets
   12 Johnson & Johnson
© 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
<docname>_<date>_<author>
                                                                        24 Sony Ericsson
Themes That Distinguish Leaders:




                                                                                    Supply chains that are…
        • Outside-in focus
                                                                                    • Predictable and reliable
        • Embedded innovation
                                                                                    • Flexible
        • Extended supply chains
        • Balanced excellence                                             Outcome
                                                                                    …and have:
        • Attitude
                                                                                    • Profitable demand response
        • Metrics
                                                                                    • Sustainable growth
        • Supply chain talent
                                                                                    • Satisfied customers




  © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
  Gartner is a registered trademark of Gartner, Inc. or its affiliates.
  <docname>_<date>_<author>
Anchored Change

                                                                         What Makes It “Sticky”?


                                                                                 Change
                                                                                Leadership
                                                                                                   Continuous
                                                               Measurement                        Improvement
                                                               & Information                        Culture
                                                                  Aptitude


                                                                                                     Power
                                                                 “East-West”                        Through
                                                                Value - Process                     Process
                                                                                                    (e.g. S&OP)
                                                                 Performance “North-South”
                                                                                Functional Goal
                                                                                  Alignment
 © 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
 Gartner is a registered trademark of Gartner, Inc. or its affiliates.
 <docname>_<date>_<author>
Roddy Martin
                                                                        VP & Research Fellow



                                                                           125 Summer Street
                                                                           Boston MA 02110
                                                                           617.542.6600
                                                                           Cell 617 306 0029

                                                                             www.amrresearch.com




© 2009 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
<docname>_<date>_<author>

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Bill Stankiewicz Copy Scope 2010 Retail Tec Company

  • 1. © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 2. Successfully Transforming Your Business ….The End to End Demand-driven Value Network “The Business Operating Strategy” Is Your Supply Chain Strategy Panel Roddy Martin Steve Sigrist Newell Rubbermaid Vice President & Research Fellow Dov Shenkman OfficeMax George Morrison Honeywell Jim Matthews Research In Motion © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> AMR Research
  • 3. Consumers & Manufacturers In Synch – Consumers Led The Last Recession…..Need Visibility and Agility 120 PMI CS 100 80 60 40 20 0 1980 1985 1990 1995 2000 2005 Updated 10-16-09 © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 4. Functional Fragmentation - Disjointed End to End Collaboration Supply Demand Traditional Definition of Collaboration Supply Chain & Innovation Management customer & Manufacturing supplier Capabilities ? Product design partner © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 5. Reality …Traditional Supply Chains Lack Process & Visibility Suppliers Manufacturers Distributors Customers Consumers Partners Assemblers Wholesalers Users; Buyers New Product or Service Merges to the Base Supply Process Manufacturer Customers Programs Patients Suppliers Materials Distribution Consumers Manufacturing Risk Risk Mgmt & (Make-Pack) Risk Risk Distributors Risk Risk Risk “Integration” © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> Architecture
  • 6. A Framework for The Demand-driven Value Network Product & Service Innovation Segmented Demand Visibility Segmented Supply Visibility Customers , Buyers, Users, Integrated Strategy, Business & Suppliers & Partners Value Network Planning & Consumers Channel Reliable, User/ Demand Profitable Demand Consumer/ & Response from Translation Demand Demand Supply Based on & Insights Management Demand Trade Offs decoupling Pull Segments Push – Make – Supply Segments © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 7. Holistic End to End Scope ………………..A Leadership Journey ! Demand Supply External External collaboration collaboration partnerships partnerships Product External collaboration partnerships © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 8. 2009 1 Apple 13 The Coca Cola Company 2 Dell 14 Nike 3 Procter & Gamble 15 Tesco 4 IBM 16 Walt Disney 5 Cisco 17 Hewlett-Packard 6 Nokia 18 Texas Instruments 7 Wal-Mart 19 Lockheed Martin 8 Samsung 20 Colgate - Palmolive 9 PepsiCo 21 Best Buy 10 Toyota 22 Unilever 11 Schlumberger 23 Publix Super Markets 12 Johnson & Johnson © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author> 24 Sony Ericsson
  • 9. Themes That Distinguish Leaders: Supply chains that are… • Outside-in focus • Predictable and reliable • Embedded innovation • Flexible • Extended supply chains • Balanced excellence Outcome …and have: • Attitude • Profitable demand response • Metrics • Sustainable growth • Supply chain talent • Satisfied customers © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 10. Anchored Change What Makes It “Sticky”? Change Leadership Continuous Measurement Improvement & Information Culture Aptitude Power “East-West” Through Value - Process Process (e.g. S&OP) Performance “North-South” Functional Goal Alignment © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>
  • 11. Roddy Martin VP & Research Fellow 125 Summer Street Boston MA 02110 617.542.6600 Cell 617 306 0029 www.amrresearch.com © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. <docname>_<date>_<author>