Sapphire Online 2009 Or1005

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Sapphire Online 2009 Or1005

  1. 1. ADP crystalreports.com Case Study Darrin Farnsworth, ADP Mani Gill, SAP BusinessObjects OnDemand SAPPHIRE May 2009
  2. 2. Agenda 1. Business intelligence in the cloud SaaS BI Industry data SAP BusinessObjects OnDemand offerings 2. ADP customer success story ADP’s business needs Demo of ADP’s crystalreports.com © SAP 2009 / Page 2
  3. 3. What are the benefits of Saas BI? Business optimization for hard times Faster “time to value” for quicker return on investment Access by more employees to more data Broad reach across the firewall Stramlined architecture, with zero infrastructure Lower implementation costs Lower ongoing costs Ability to tap operating expense budgets vs. capital expense budgets Better alignment to business goals IDC Technology Spotlight April 2009, IDC #215504 © SAP 2008 / Page 3
  4. 4. Customer Overview: OnDemand BI Subscriber Growth More than 230,000 subscribers and growing Serving most industries 200,000 180,000 Current customers in the 160,000 following industries: 140,000 Automotive 120,000 100,000 Banking 80,000 Chemicals 60,000 Consumer Products 40,000 20,000 Engineering, Const. Ops 0 Finance H2 H1 H2 H1 H2 H1 H2 Healthcare 2005 2006 2006 2007 2007 2008 2008 Higher Education and Research Substantial growth for SaaS BI (M€) High Tech Industrial Machinery 500 450 Insurance 400 Life Sciences 350 Mill Products 300 Media 250 Non-profit 200 Oil and Gas 150 Professional Services 100 Public Sector 50 Travel & Logistics 0 IDC Megamodel 2007 2008 2009 2010 2011 2012 28.9% CAGR © SAP 2008 / Page 4 2008-2012
  5. 5. SAP BusinessObjects OnDemand offerings SHARE – REPORT – ANALYZE: crystalreports.com STORE – REPORT – ANALYZE: BI OnDemand COMPARE AND CLEANSE: Information OnDemand / Address Cleansing OnDemand © SAP 2008 / Page 5
  6. 6. How to use SAP BusinessObjects OnDemand All solutions work with existing SAP and BI products: Crystal Reports, Xcelsius®, SAP BusinessObjects Web Intelligence and on-premise offerings SHARE – REPORT – ANALYZE: crystalreports.com STORE – REPORT – ANALYZE: BI OnDemand Sharing reports and dashboard inside and outside Robust data warehouse the organization (without VPN) Report and dashboard creation support Automatic data updates for the most current Support for ad hoc reporting information Development environment Multiple data source support Report scheduling Report notification COMPARE AND CLEANSE: Information OnDemand / Address Cleansing OnDemand Competitive benchmarking: Compare your company data against third-party and market data with pre-configured widgets Address Cleansing Public Relations Sentiment Analysis © SAP 2008 / Page 6
  7. 7. Users Inside or Outside The Company Can Share, Report, and Analyze Any Data Cloud Applications Customers, Partners and Employees OnDemand Offerings • crystalreports.com • BI OnDemand • Information OnDemand • Address Cleansing OnDemand Xcelsius® Crystal Reports Web Intelligence BI extender Company Firewall On-premise applications and data © SAP 2008 / Page 7
  8. 8. Who is ADP? One of the world's largest providers of comprehensive business outsourcing solutions Established in 1949 Nearly $9 Billion in annual revenues Employs 46,000 employees worldwide 1 out of 6 private sector US workers are paid using ADP Over 585,000 clients © SAP 2009 / Page 8
  9. 9. Agenda 1. Our sales environment 2. Situation prior to crystalreports.com 3. Why crystalreports.com fit into our strategy/environment so well 4. Sales Leadership’s role of coach & mentor 5. Demonstration © SAP 2009 / Page 9
  10. 10. Major Account Sales Environment 1,700 associates Team selling Leads & alliances Telesales to 3 - 6 month sales cycle © SAP 2009 / Page 10
  11. 11. Before crystalreports.com Manual data manipulation & reporting Inconsistencies, minimal standardization Native reports 8,000+ reports (duplicates, non-compliant, ad-hoc/one off) Many limitations Issues running large data volume reports © SAP 2009 / Page 11
  12. 12. Our Requirements Secure integration with CRM Single sign on Leverage existing security model Contextually aware reporting “Keep it simple” On demand & scheduled reporting On premise database reporting Interactive dashboards © SAP 2009 / Page 12
  13. 13. A Flexible, Powerful Solution On Demand API Reporting Publish Report Publisher On-Premise Data Warehouse Report Designer
  14. 14. ADP Sales Leadership Sales leadership coaching & mentoring Effective pipeline management Targeting “Best Opportunities” Engaged at the right level Leveraging all resources (lead referrals, multi product sales) Look at a collection of metrics Use the analytics to facilitate one on one discussion Review metrics with associates and gain their acceptance Weekly plan & review should have a defined structure © SAP 2009 / Page 14
  15. 15. crystalreports.com Demonstration © SAP 2009 / Page 15
  16. 16. Measurable Accomplishments 10% improvement in team member coverage APB1 15% improvement in data quality Estimated 30 min/day average time savings for field sales leaders Estimated 1 hour/day average time savings for divisional project managers © SAP 2009 / Page 16
  17. 17. Slide 16 APB1 Darrin, if you have any specific cost savings or revenue increase to attribute to this, I have slightly different icons to use Alison Benson; 06.05.2009
  18. 18. Benefits that SAP BusinessObjects OnDemand Offerings deliver For any Line of Business Manager: Quick Time-to-Value BI for the Business Low up-front investment Purchase with expense budget Quick implementation, little-to-no IT Stand-alone or extension to on-premise BI “ "In about 10 minutes, I learned about the service and had a report hosted." Easy External Data Sharing and Analysis Keith R. Werosh, university registrar, National University of Health Latest reports for customers, partners, and Sciences employees No security or firewall issues 360° View of Your Business Combine data from any source, on-premise or in the cloud Improved sales visibility and performance Faster, more robust reporting from lead to sale © SAP 2008 / Page 17
  19. 19. Thank you! © SAP 2008 / Page 18
  20. 20. Share: crystalreports.com Share data easily inside and outside the organization Automatic data updates for current information Works with on-premise and cloud BI Can report off of multiple data sources Scheduling and notification Secure Benefits Up and running quickly with little-to-no IT resources Easy to share information without IT intervention Users notified when latest information is available Share the latest data to make more accurate decisions © SAP 2008 / Page 19
  21. 21. Store, Report, and Analyze: BI OnDemand A complete BI solution for sales reporting Data storage in the cloud Reporting and ad hoc analysis on many sources More professional looking reports Report sharing inside and outside the organization Works with existing on-premise BI and cloud BI Benefits Up and running quickly with little-to-no IT resources Measure and improve sales rep productivity Improved decision-making with ad-hoc, what-if, and trend analysis © SAP 2008 / Page 20
  22. 22. Compare and Cleanse: Information OnDemand Online portal and external data source Compare company data to market data (consumer, government, etc.) Address cleansing Media sentiment analysis Benefits Add relevancy to your business intelligence with external data Download and immediately use widgets © SAP 2008 / Page 21
  23. 23. Sales Management and Efficiency At ADP With SAP BusinessObjects OnDemand Offerings Company Information Challenges and Opportunities Why SAP ADP: Global company, HQ: Manual data manipulation & reporting Previous successful SAP Roseland, New Jersey, U.S.A (Excel, Access, PDF) implementations Data inconsistencies, minimal Industry: Professional Services Rapid time-to-value with SaaS standardization Products and Services: deployment 8,000+ reports (duplicates, non- HR, payroll, tax and benefits compliant, ad-hoc/one off) administration solutions Benefits Issues running large data volume Revenue: $9 billion Estimated 30 min/day average time reports savings for field sales leaders Employees: 46,000 Lack of ability to schedule reports Estimated 1 hour/day average time Web Site: www.adp.com No integration between on-premise savings for divisional project and salesforce.com SAP Solutions and Services: managers. No interactive dashboards crystalreports.com report 10% improvement in team member Need for single sign-on and ability to sharing, scheduling, and distribution coverage leverage existing security model 15% improvement in data quality Objectives “crystalreports.com delivers ADP’s Crystal Create sales leadership and mentoring Reports & Xcelsius content online, giving program to improve sales pipeline us valuable insight into our sales management performance & sales opportunities Improve sales rep and project manager resulting in more effective leadership and sales execution.” productivity Darrin Farnsworth Implementation Highlights Director, Sales Automation Projects 1,700+ users ADP Combined SaaS and on-premise data © SAP 2008 / Page 22
  24. 24. Copyright 2009 SAP AG All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries. Business Objects is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warrant. © SAP 2009 / Page 23

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