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Hamid Abdalla
ILALA BUNGONI, DAR ES SALAAM | +255713140884 | hamid_gerrard@hotmail.com
PROFILE
Flexible Graduate in both computing and business faculties with software engineering and MBA
degrees obtained in Staffordshire University. I have great interest in managing business IT companies
and make sure the customers are satisfied with the businesses. I have 3 years’ experience in different
firms locally and internationally in serving the customers and manage my work to high standards
through creativity and innovations.
I believe in excellence and have always dedicated myself, my talents and my creative abilities to
assure the successful accomplishment of all company goals.
EDUCATION & QUALIFICATIONS
Staffordshire University - Master`s degree (MBA) – Oct 2014 to July 2016
Modules include:
 Marketing innovations
 Operations Management
 Managing strategy
 Managing through information
 Managing risk
 Corporate and global strategy
Final Year Dissertation (Factors affecting Adoption Internet Banking in Youth Generation in
Zanzibar). - The project was about analysing UTAUT model factors to highlight the adoption of
Internet banking in Gen-Y in Zanzibar. The final year project at required high analytical thinking
with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work
processes in order to meet the requirements.
Gain knowledge on how to manage the administration or companies and make the best solutions with
less resources, I truly felt the course gave me more marketing ideas and innovation.
Staffordshire University – BA (Hons) in Computing with specialization in Software
Engineering – Oct 2010 to Nov 2013.
 Algorithms
 Human Computer Interactions and
Usability
 Hardware Systems and Networks
 Professional and Enterprise
Development
Final Year Dissertation – Chemistry Lab Control. The project was simulating the Laboratory
activities and inclusion of different activities happening in laboratory such as booking and other
multimedia tasks such as tutorial questions and other activities. The dissertation gave me cutting
edge to understand the analysis of the problem at hand.
Gain huge experience from computing world through understanding, analysis of the systems, and
design of the system through implementation to maintenance of the whole system.
SOS Herman Gmeiner - A Level - Feb 2008 to Feb 2010
 Physics
 Chemistry
 Advance Mathematics
1st Class Division in NECTA exams, gain advance theories of mathematics such as calculus and
linear programming and forms of energy such as mechanical energies theories and other physical
chemistry theories.

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KEY SKILLS
 Computer literate performer with extensive software proficiency covering wide variety of
platforms including Cloud Storage, VB.Net, C++, C,SPSS and DesktopApplications.
 Good proficiency of the English language gave the advantage in demonstrating exceptional
listening and communicating skills. When given the role of group leader in numerous
assignments and projects, verbal and written information was effectively conveyed from top
level personnel to group members
 Results driven achiever with exemplary planning and organizational skills in terms of
assignments, projects and industry visits.
 Innovative problem solver who can generate workable solutions and resolve complaints in both
academic and work related situations without passing it on to higher authorities.
 Resourceful team player who excels at building trusting relationships with organizers,
customers, colleagues and peers.
EMPLOYMENT
Apr 2016 to Present TOYOTA Tanzania Ltd Dar es Salaam. Customer Relations Executive
The importation of new vehicles and spare parts for the Tanzanian market from Toyota’s facilities
in Nagoya, Japan and Durban, South Africa,
 Making sure customers are satisfied with the products
 Advice on our new products and better way to spend in our companies
 Retain the customers and raising awareness in city of Dar es Salaam on the products.
 Increase market base of customers by keeping contact with them 24/7.
Feb 2015-Jul 2016 EZ Chef Sdn Bhd, Malaysia System Analyst
Managing advertisements through digital billboards in Malaysia, Renting the digital spaces.
 Design of advertisements
 Server Administration, IT projects Management, Software and Hardware Integrations.
 Making sure the system is well and secured.
Sept 2014-Jul 2015 APU Malaysia. Assistant Head of Students Marketing & Finance Depart.
Recruiting Students in Africa Region
 Recruit students and helping them to stabilize in Malaysia.
 Enable to increase the agents in mostly East Africa region
Oct 2013-Aug 2014 Zantel Telecommunications Ltd Customer Advisor
To lead the adoption of the internet and overall Digital Lifestyle in Tanzania markets.
 Analysing and Providing solutions to customer general problems
 Providing more than 96% solutions to all my customers throughout.
INTERESTS AND ACHIEVEMENTS
 2015 - HILTI project training in Professional Administration
 Full participation in University extra curriculum activities and enable Asia Pacific University
wins first MAPCU football tournament and different Futsal tournament.
 Languages: Arabic (Basic) Swahili (Advance) English (Advance).
 Team work person and enthusiastic in exploring and adventure in different cultures.
REFERENCES
Dr. Benjamin Chan | Associate professor, Asia
Pacific University in Malaysia
Email: dr.benjamin_chan@apu.edu.my
Tel: +603-89496100.
Abdul Aziz Raudha | IT Manager TOYOTA
Tanzania
Email: amahmoud@toyotatz.com
Tel: +255713235495.