1. AbdulmalikIsah
Address: No: 5 Zuma Road Asikolaye, Kaduna State. Marital status: Married
Email: maliq414@hotmail.com /maliq414@gmail.com Gender: Male
Mobile: +2348032024467/ +2348032645771 Nationality: Nigerian
Date of Birth: 8th
March, 1983 LinkedIn
Profile
I am a Social Science Graduate with Analytical, General Administrative, Human Resource, and Customer Service
skills within and without the Social Science Environment. I am very passionate about the result my duties bring to
the people I serve. I am an enthusiastic team player with good communication and leadership skills; I have keen
interest in scientific/Analytical regulatory issues. I am ever seeking the opportunity join and work with a dynamic
leading team within any environment where I can learn and also add value.
Work Experience
MTN Nigeria Communications Limited Customer Relationship Officer
March 2009 – To Date
Responsibilities:
 Resolutions of Customers queries on issues they are having challenges with.
 Educate/Enlighten customers on the company's Products and Services.
 Capturing and updating Customers' data.
 Reporting to the technical unit on trending issues based on customers feedback.
 Escalations of Customers queries to the technical units.
Kaduna Refinery and Petrochemical Company Limited (SIWES) Sept. 2000 – Dec.
2000
(A subsidiary of NNPC) Kaduna State.
Dept. Material Management Department (MMD)
Responsibilities:
 Treatment of vouchers raised by the various department of the company for materials from the
warehouse.
 Search for location of materials in the warehouse by the aid of a computer programme and
authorization of the foremen to fetch materials
 Issuing of materials to the various departments
 Carrying out a periodic inventory of the warehouse.
NYSC Reproductive Health and HIV/VIDS (Unicef Peer Educator Trainer) Sept. 2006 – Sept. 2007
Prevention Project, Port Harcourt Rivers State
Responsibilities:
 To develop capabilities for selecting students as peer Educators so that they can provide to other young
people factual and honest information.

2.  To Educate and counsel young people on issues related to Adolescent Reproductive Health and
HIV/AIDS Prevention
 To supervise community base rally by peer Educators and help them carry out their self-projects.
Women education centre (W.E.C) (NYSC) Sept 2006 – Sept. 2007
Department of social science
Taabaa Khana L.G.A, Rivers State.
Responsibilities:
 Teaching of Mathematics and Computer Science
 Assessment of student performance periodically
 Evaluation of student’s performance based on assessment.
 Recommendation of students for state award based on performance.
Education
2010 – 2011: Ahmadu Bello University Zaria, Kaduna.
Post-Graduate Diploma in Statistics (PGDS) CGPA: 4.53 (Upper Credit)
2008 – 2009: National Teachers’ Institute (NTI) affiliated to
Usmanu Danfodiyo University,
Post-Graduate Diploma in Education (PGDE) CGPA: 4.40 (Upper Credit)
2003 – 2005: Kaduna Polytechnic, Kaduna.
Higher National Diploma Statistics (HNDS) CGPA: 4.14 (Upper Credit)
1999 – 2002: Kaduna Polytechnic, Kaduna.
National Diploma Statistics (NDS) CGPA: 4.18 (Upper Credit)
1998 – 1999: Kaduna Polytechnic, Kaduna.
Intermediate Certificate Statistics (ICS) CGPA: 4.45 (Upper Credit)
1998 – 1999: Data Smart Consult, Kaduna.
Diploma in Data Analysis Merit
Awards
 Mobile Telecommunication Network Nigeria- MTN Nigeria.
Certificate of Attendance for Call Centre Induction Training (How may I help you)
 National Science and Technology Forum; Nigeria.
Award of Excellencesasthe best GraduatingStudent from the Department of Mathematics,
Statistics and ComputerScience,Kaduna Polytechnic,Kaduna 2005
 Kaduna Polytechnic, Kaduna.
Certificate of Honour for being The BEST STUDENT in the Department 2002/2005
 National Association of Statistics Students (Kaduna Polytechnic Chapter)
Meritorious Award as Students Tutor 2004 and 2005
 Unicef/NYSC Peer Education Trainers Course
Award of Certificate for Unicef Peer Education Trainers
 NNPC Kaduna
Award of Certificate for Fire and Safety Induction Course
Course content includes;

3. - Accident prevention Technique
- Safety and the Law
- Personal protective Equipment
- Harmful substances
- Work permit system
- Fire prevention and protection
- Firefighting techniques and exercise
- Environmental pollution and its control
Professional Certificates/Trainings Courses Dates
MTN Academy/SkillSoft Limited Statistics and Probabilityin Six Sigma Feb. 2016
MTN Academy/SkillSoft Limited Introduction to Six Sigma for Champions Feb. 2016
MTN Academy/SkillSoft Limited Hypothesis Tests for Variances, Proportions, ANOVA, and
Chi-Square in Six Sigma Feb. 2016
MTN Academy/SkillSoft Limited Quality Assurance and QualityControl Feb. 2016
MTN Academy/SkillSoft Limited OperationsManagement_ Product and Service Management
Feb. 2016
MTN Academy/SkillSoft Limited OperationsManagementManagement ofQuality
Feb. 2016
MTN Academy/SkillSoft Limited Introduction to HTML5 Feb. 2016
MTN Academy/SkillSoft Limited ImplementingandAssessinga SuccessionPlanningProgram
Feb. 2016
MTN Academy/SkillSoft Limited Fundamental Methodsfor Data Science in R Feb. 2016
MTN Academy/SkillSoft Limited CustomerService Fundamentals_BuildingRapport in
CustomerRelationships Feb. 2016
MTN Academy/SkillSoft Limited CustomerService Confrontation and Conflict Feb. 2016
MTN Academy/SkillSoft Limited CustomerAdvocacy_ Enhancing the CustomerExperience
Feb. 2016
MTN Academy/SkillSoft Limited Conflict, Stress, and Time Management Feb. 2016
MTN Academy/SkillSoft Limited Administrative Professionals_ Interacting with Others
Feb. 2016
MTN Academy/SkillSoft Limited OperationsManagementand the Organization Feb. 2016
MTN Academy/SkillSoft Limited Conflict,Stress,and Time Management Feb. 2016
MTN Academy/SkillSoft Limited BusinessManagementand Strategy: HR and the
Strategic PlanningProcess Feb. 2016
The Association of Business Practitioners Customer Service Professional Dec. 2010
United States Institute of Peace Negotiation and Conflict Management Jan. 2011
United States Institute of Peace Conflict Analysis Course Jan. 2011
United States Institute of Peace Conflict Analysis Course Jan. 2011

4. Competencies & Skills
 Languages: English and Hausa.
 Software Skills: Statistical Analytical Software (SPSS, MINITAB, STATISTICAL etc.) Ms Office suite:
(Word, Excel, PowerPoint) and Internet user skills
 Other Skills: Excellent Communication Skills Good Interpersonal Skills
Creative and Result-Oriented Strong managerial skills
Leadership and Team Management skills Self-Driven
Quick Assimilation
Interests & Hobbies
Reading, travelling, Meeting People, being Resourceful, and Researching
References
Mr Hamisu Sanusi Customer Relationship Partner
Customer Relations, MTN Nigeria Communications Limited
NO 1/4 bank road behind MRS falling station Ali Akilu road, Kaduna
Tel: +234-803-200-3836
E-mail: hamisus@mtnnigeria.net
Mr Yahaya Aminu Ibrahim Customer Relationship Shift Lead (Online)
Customer Relations, MTN Nigeria Communications Limited
NO 1/4 bank road behind MRS falling station Ali Akilu road, Kaduna
Tel: +234-803-202-2057
E-mail: yahayaIB@mtnnigeria.net
Mr Abdussalam Abdul CEO / PROGRAMMER DARUSSALAM Computers Ltd.
#27 Ali Akilu Road, Investment House, Kaduna KD 800273
Tel: +234-803-314-4865
E-mail: info@darussalamcomputers.com