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Biju Padmanaban
P.O Box No. 341476, Dubai, UAE Mobile: +971 503422650 email: (biju_74@rediffmail.com)
PERSONAL PROFILE
A great team player, with over twelve years of experience in the airline industry, and aptitude to achieve
individual and team targets in a highly pressurized environment. Sincere, hardworking & result oriented with
strong communication skills.
OBJECTIVE
A highly motivated individual, to work & lead an enthusiastic team in the airline industry, to develop & enhance
the working process to reduce cost and achieve the company's objective as a profit bearing organization.
SKILLS SUMMARY
 Written and verbal communication  General Office Skills  Computer Proficient  Customer Service  Logical
and analytic thinking
PROFESSIONAL EXPERIENCE
 Mercator Solutions FZE, Dubai – Dubai Silicon Oasis HQ (Jul ’14 till date)
Revenue Accounts Supervisor – Business process management
 Liaise with the clients regards to various issues form as a part of daily processing
 To plan and organize the work so that accounting can be done within fix deadline
 To assist Team leader in Pre and Post closing functions
 Generating Pre and Post Accounting reports and sending to the client as per SLA.
 Handling the team in the absence of Team Leader.
 Review the work in progress to ensure its completion in accurate and timely manner.
 Do the weekly Outward billing as per ICH/ACH deadline.
 Quality checks before Outward billing and Accounting.
 Processing of inward billed documents by applying correct Special Prorate Agreement, fares as per
fare selection criteria and applicable taxes with in the time frame.
 Clearing errors in Fare strings of own & other airline documents within the stipulated time frame &
as per IATA requirements
 Manually prorate complex coupons which system has rejected as exceptions in order to process them
in a timely and accurate manner. Prorating uplifted documents ensuring that correct yield / revenue is
booked in line with IATA rules & regulations & various SPA agreements with other airlines
 Performing coupon value check in respect of tickets thereby ensuring that the correct values are
captured
 Preparing the Code share Commission
 Raising of Credit Notes
 Co-coordinating with accounts assistants and allocating the work

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 Emirates Group, Dubai in Group Revenue Accounts from Dec 2002 – Jun 2014.
Revenue Accounts Supervisor – mercator Revenue accounting Services (Apr12 –Jul14)
 Liaise with the clients regards to various issues form as a part of daily processing
 To plan and organize the work so that accounting can be done within fix deadline
 To assist Team leader in Pre and Post closing functions
 Generating Pre and Post Accounting reports and sending to the client as per SLA.
 Handling the team in the absence of Team Leader.
 Review the work in progress to ensure its completion in accurate and timely manner.
 Do the weekly Outward billing as per ICH deadline.
 Quality checks before Outward billing and Accounting.
 Clearing errors in Fare strings of own & other airline documents thus simplifying the process for
Senior Prorators. Billing of other airlines documents within the stipulated time frame & as per IATA
requirements
 Manually prorate complex coupons which system has rejected as exceptions in order to process them
in a timely and accurate manner. Prorating uplifted documents ensuring that correct yield / revenue is
booked in line with IATA rules & regulations & various SPA agreements with other airlines
 Performing coupon value check in respect of tickets thereby ensuring that the correct values are
captured
 Preparing the Code share Commission
 Raising of Credit Notes
 Co-ordinating with accounts assistants and allocating the work
 Handling of Stock
 Update /Create selling agent locations (PAX) in the Revenue Accounting system - RAPID
 Update tickets stock transfer according to the issuance done by the Head Office to its Area
offices/GSA's worldwide and to monitor the movement of stock and all areas related to stock
Accounts Assistant (Oct2002-Apr2012)
 Processing accurate passenger Sales and Refunds transactions of Airline revenue documents
(Tickets/MCO’s & EBT’s).
 Ensuring the quality of the sales process through valid jurisdiction/remarks for unbalanced batches,
appropriate follow-up for unbalanced batches, ensuring level 2 done before monthly closing.
 Analyzed the Double Utilized documents from RAPID and Debit to be raised for over utilized/double
utilized documents in timely manner.
 Ensuring all batches and reports are marked/stored/filed in appropriate manner in order for easy
retrieval.
 Pending Sales reports to be checked and followed up with client, SNR to be analyzed on a regular
basis to trap non-receipt of sales reports from the client. Any issues in SNR,PTA
 And MCO Utilization to be highlighted to the Team
Airlines assisted include Olympic airlines, South african airways, Value air, Virgin Nigeria and
Malaysian airlines. (Also on a 15 day project in Malaysia)
Achievements :
Awarded certificate of merit from Mercator for participated in the successful implementation of
RAPID Bureau Services for South African and Malaysian airlines.

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 WORLD NETWORK SERVICES from August 2000 till October 2002
Data Agent (Revenue accounts department) Mumbai/Pune, India
 Analysing and Investigating discrepancies in refunds claimed by agents.
 Checking for correct fares in various airlines packages viz., RTD, OMF & Info Pac.
 Raising Debit notes on agents for incorrect/excess refund claim.
 Preparation of Fare sheet and uploading of fares and rules in ATPCO.
 Filing of Private Fares (Discounted Fares) in ATPCO.
 Filing fare quotes in BABS, GALILEO, WORLDSPAN and SABRE.
 AXEL TRAVELS from February 1997 till August 2000
Counter Staff (International & Domestic) Mumbai, India
 Issuance of International and Domestic tickets.
 Preparation of itineraries for various clients.
 Making arrangements for all travel related documents viz., Passport, Visa etc.
EDUCATIONAL QUALIFICATION
Bachelor of Commerce in the year 1995 from University of Mumbai.
PROFESSIONAL QUALIFICATION
Diploma in Standard Fares and Ticketing from IATA in 1998.
Diploma in Travel & Tourism Course.
Diploma in Computer Studies.
PERSONAL DETAILS
Date of Birth : August 18th 1974
Nationality : Indian
Place of Birth : Kerala
Place of Residence : Mumbai
Marital Status : Married
Languages : English, Hindi, Marathi & Malayalam