1. BIJAL
SHAH
91 9687483848
bijalshah916@gmail.com
CAREER HIGHLIGHT
 Goal Oriented professional with experience in Logistics / Administration / Secretarial services proven work
proficiency
 Enthusiastic, knowledge hungry self-starter, eager to meet challenges
 Result driven achiever with strong organizational skills
 Solid communicator with exceptional ability to resolve complex issues in persuasive and informative manner
PROFESSIONAL EXPERIENCE
Lamilo Technologies Private Limited, (Tempawala.com) Ahmedabad/Baroda
Since 21st December 2015 to till date
Job Title: Deputy Manager – Operations (Baroda)
Key Deliverables
 Responsiblefor providingleadership and direction for developinga strongserviceinfrastructureacrossto make
servicea differentiator for the organization.
 Institutionalizecustomer focused servicepolicies,processes and controlsto enhance the quality of service
delivered.
 Ensure consistency in customer experience by constantly monitoringservicelevels and fine-tuning processes to
enhance customer experience.
 Conceptualizingand implementing quality programs and standards to enhance customer satisfaction.
 Analyze performance of key metrics and implement ways to improve serviceas and when required.
 Scan the market to benchmark serviceofferings with competitors & implement industry best practices.
 Champion a cultureof serviceorientation and continuous improvement across theorganization;actively seek
customer feedback and re-align policies and processes to deliver customer delight.
 Responsiblefor supply growth throughout India for products and categories.
 Setting up partnerships and managingrelationshipswith drivers to get the supply s ideready for the Organization.
 A key part of my roleis to ensure the team has the required knowledge, tools and resources to deliver customer
delight.
 Craft and execute the trainingand development strategy, determine appropriateinstructional methodologies and
formats to enhance employee productivity and morale.
 Coached and mentored team to enhance their product and customer handlingskillsand createa cultureof high
performance.
Setco Automotive Limited, Kalol, India
Since April 2010 to 28th November 2016
Job Title: Executive – Logistics (Sourcing)
Key Deliverables
 Responsiblefor ManagingWarehouse staff under high pressureorders and handledifferent kind of transportand
logisticsvehicles on a daily basisfor Export and local orders
 Supply Chain – Vendors / Outsourcing,arrangingall surfacetransportfor the followings :
All kinds of Sheet steel High Carbon / DD – EDD / SpringSteel – H &T.
Castings –Forgings.
Friction Material –Organic.
Release Bearings / Bearings / Needle Bearings.
All Fasteners – (Ceramic and Organic Button / other Rivets, Other rivets)
All coil springs.

2. International Sourcingand Procurement:
Ceramic Friction Facings.
DiaphragmSprings for all Clutches.
Release Bearings for all Heavy Clutches.
Needle Bearings – After Markets.
Coil Springs of Higher Wiredia.
Tollingfor Press Shop.
RBA Kits.
SpringSteel for DiaphragmSprings,Manufacturing.
Various other spares and consumables as required fromtime to time.
All Licensingand Authorization:
Study of various FTAs (Foreign Trade Agreements and treaties) for costeffective imports.
Capital Goods authorizations.
International Co-ordination with overseas vendors.
Approvals of all transportand logisticspricing.
In Record time to get qualifyingGrantof the subsidy rules.
All statutory and mandatory process implementation and procedural execution related to Customs / Clearance/
International tradeand Logistics.
Shippingand Freight and forwarding.
Clearing – Customs house
All Central ExciseImplicationsand monitoring. Tariff / Non Tariff.
All state tax situates.
 Keep a check on stock on daily basis to keep the stock in streamline
Setco Automotive Limited, Kalol, India
August 2001 to March 2010
Job Title:Executive Assistant to Vice President – Operation
Key Deliverables
 Project planning.
 HR-ERP System.
 Commercial Support.
 Accounts, Tax Costingetc.
 Operations.
 Inventory Management.
 Internal Process chain of production in Batch Process.
 Exports.
 Indigenous Distribution.
 Optimum Capacity utilization.
 Generating operational MIS and Costing.
 Coordination with Consultants on New products and implementation of New Project with execution, through all
portfolios / Systems.
 Preparation and Review on OperatingBudget and Plans.
Gujarat Auto Agencies, Vadodara, India
(Authorized distributors of all clutches and components related to automotive vehicle segment.)
March 2000 to August 2001
Job Title:Executive Secretary to Partner.
Key Deliverables
 Commercial Functions
 Procurement and Accounts

3. Patwa Kinarivala Electronics Limited, Vadodara, India
August 1992 to Feb. 2000
Job Title: Secretary to Service Manager
Key Deliverables
 Commercial and secretarial all functions .
 TakingDictations.DraftingLetters.
 PreparingInvoices .
 Administration work such as hotel booking,rail / air tickets arrangements for our delegates.
 MaintainingLibrary.
 Track Record of all Cusomers.
SKILLS
 Ability to take & execute initiatives in Team
 Lateral thinking, A-Can Do Attitude & negotiation skills
 People management, Communication,interpersonal skills
 Leadership quality,multi-tasking& projectmanagement skills
Computer skill:
Microsoft Execl, Power Point,Microsoft Word, SAP, Net surfing, Microsoft Outlook
EDUCATION
July2015 Masters inBusinessAdministration –Operation
SikkimManiple University, Sikkim, India,DistanceEducation
Feb. 1995 Bachelor of Commerce – Accountancy and Economics.
Maharaja Sayaji Rao University,Vadodara,India
Sept. 1994 Diploma in Information and System Management (DISM) , Aptech Computers , India .
PERSONAL VITAE
Name : Bijal Shah
Date of Birth : 2nd December 1971
Gender : Male
Nationality : Indian
Linguistic proficiency : English, Hindi, and Gujarati
Residential Address : D-302, 3rd
Floor,VrundavanTownship,Harni Road, Vadodara.
Gujarat. INDIA