1. Biddy C. Gilchrist
10 Alton St Apt A * Portland, ME 04103 * 207-400-2134 * bgilchrist777@gmail.com
Skills Summary
 Project Management  Analytical  Data Base Administration  Microsoft Office and Visio
 Process Improvement  Technologically Savvy  EMPI: IBM Initiate  Stakeholder Management
 Vendor Management  Process Improvement  EMR: Centricity - Athena  Report Preparation
 Supplier Management  Problem Solver  HIE: Concerto  Financial Reconciliation
 Asset Management  Rhapsody
Employment History
HEALTHINFONET – Portland, ME - Business Analyst, October 2013 to Present
*Reconciled 25k patient records in five months
*Consult, test, and educate on new applications
*Document and Develop User Reference Guides
*First Line CustomerCare Support
MARTIN’S POINT HEALTH CARE – Portland, ME - Care Team PSR, June through October 2013
*Appointment scheduling
*Patient Registration
*Telephone coverage
Business and Systems Analyst - Interim, January through June 2013
*EHR data analysis *Configuring systems in new EHR
Health Education Department Program Specialist, 2010 to 2013
*Track and report HED goals and projects
*Appointment Scheduling
*Telephone Coverage
Practice Quality Specialist, 2008 to 2010
*Assure data integrity/quality and mitigated anomalies
of PHO CIR program
*Prepare complex quality status reports
*Train PHO CIR program and EHR use
JEREMIAH CROMWELL DISABILITIES CENTER – Portland, ME - Administrative Associate, 2007 to 2008
*Prepare monthly financial reconciliation *Organize Disability Awareness program supplies
COLONIAL ADJUSTMENT, INC. – Westbrook, ME - Office Manager, 2004 to 2007
*Manage day-to-day operations of multi-site office
*Supervise nine clerical support staff
*Trained 10 new employees

2. Biddy C. Gilchrist Page 2 of 2
10 Alton St Apt A * Portland, ME 04103 * 207-400-2134 * bgilchrist777@gmail.com
STARBUCKS COFFEE COMPANY, INC. – Memphis, TN; Portland, ME – Shift Supervisor, 2000 to 2003
*Supervise opening shift *Learning Coach and Trainer for new employees
*Received Legendary Service and Partner of the Quarter awards
SEDGWICK CMS – Portland, ME; Denver, CO; Memphis, TN - Senior Support Analyst//Trainer, 1995 to 2000
*Develop and implement training materials for
proprietary claims software and data warehouse
*Senior level help desk support on proprietary claims
software and data warehouse
A B DICK COMPANY – Portland, ME - Accounts Receivable Clerk, Late 1980’s
*Day-to-day processing of financial transactions *Other administrative duties as required
Education
LIBERTY UNIVERSITY ONLINE – Lynchburg, PA
Sophomore - Bachelors of Multidisciplinary Studies in Management Information Systems, Business, and Christian
Counseling