1. Prashanth Kumar.B.V
Sreenidhi Lakeview Apartments
#3/1, Flat # 305, Third Floor,
Eshwara Layout, JP Nagar 7th
Phase E-mail: prashantbv@gmail.com
Bangalore-560062 Contact No.: 9886610810
OBJECTIVE
To enhance my technical skills and abilities so as to establish myself in the field of Customer
Service with an organization which provides me with challenging opportunities and facilitates smooth
interactions to enhance organization image and a job that would stimulate my creative abilities and
bring out the best of my potential.
WORK EXPERIENCE
I. Fulcrum Global Info Services LLP from 19 Dec 2011 to till date
Fulcrum Global is a global non-voice business process outsourcing (BPO) service provider helping
clients optimize their businesses by handling several niche activities often left untouched by other
BPOs. Specializing in international trade compliance, Fulcrum Global’s offerings span international
trade compliance, non-voice technical support, global order management, freight audits and more.
Senior Team Lead: March 2015 to till date
1. Was responsible for managing Documentation and SO-Logistics process on day to day basis
2. Publishing daily, weekly and monthly dashboard to management
3. Was responsible for preparing monthly, quarterly and yearly process review presentations
4. Prepared and updated SOP for both the processes mentioned above
5. Prepared training material for new joiners and also for refresher training to the tenured
associates
6. Prepared statement of work for SO-Logistics process
SAP v14.7
1. Was part of team that travelled to USA for transition to get trained on the below.
a. Changes in procedures for better tracking of shipments
b. Event Management tool – Specific for posting of events related to flow of process
c. Additional features such as Order status tool for customers to track their shipments on
own before approaching logistics team
d. Multiple options to update the tracking number of the shipments (Event Management
tool and as well as ECC module of SAP)
2. Downloaded the knowledge to the team and emphasized on the importance of change in
platforms from client perspective
3. Conducted training on the procedures to team
4. Constantly monitored of the team understanding of change in platform, procedures and
provided clarity to team as and when required
3. Team Lead: April 2013 to March 2015
Process
1. Was responsible for managing Documentation process on day to day basis
2. Allocation of resources across the shifts based on requirement
3. Monitor the overall status of request received to ensure to meet agreed SLA
4. Conducted process refresher training to all the associates on periodic basis
5. Detailing the team about various updates received about the process and ensuring that the
update is well understood by the team
6. Tracked associate performance with respect to their KRA
7. Provided feedback to the associates with respect to their performance
8. Identifying associates strength, weakness and guiding them to improve their performance
9. Was part of interviewer’s team within our organization for hiring new joiners
10. Conducted exit interview’s for the executives to understand the reason behind their decision to
quit and try to convince them to re-consider their decision
11. Tracked the details of the team members such as performance, leaves and Over-time
12. Was part of transition team wherein client changed from Oracle to SAP platform
SAP v14.3
1. Took part in training conducted through Skype online meeting to understand the overall
process changes and importance of procedural changes
2. Downloaded the knowledge to the team and emphasized on the importance of change in
platforms from client perspective
3. Conducted training on the procedures to the team
4. Constantly monitored of the team understanding of change in platform, procedures and
provided clarity to team as and when required
People Management
Was responsible for the below:
1. Executive’s behavior on floor to comply with Organization policies
2. Conducted Performance review of the executives on monthly, quarterly and yearly basis
3. Provided feedback to the executives as and when necessary apart from performance review
4. Resolving any conflicts within the team
5. Motivating associates with new challenges and assignments
Senior Process Executive: 19 Dec 2011 to March 2013
1. Complete the assigned tasks within the specified timeframe
2. Assign workload to team based on knowledge / expertise
3. Maintain TAT for all the requests as per agreed timelines
4. Guided team mates when they need clarification on the process
4. 5. Update daily reports on time and accurately for proper tracking of the requests
6. Prepare utmost accurate monthly reports
II. Worked as Officer - Pensions at TESCO from 09 March 2009 to 13th
July 2011
Job Profile
1. Functions as the support team for the benefits administration team for all the data integrity
checks through keyword search, scheduled mainframe reports, executing special projects etc.
2. Investigating data fallouts and correcting the pension system, identifying mismatches between
the pensions & payroll system and performing corrective actions
3. Setting up all pension benefits related payments to members and payments of invoices related
to Investments
4. Reconciliation of the Pension Scheme accounts and providing proof of payments to the MR&C
team
5. Manage payments and liaise with statutory bodies and payroll department for respective jobs
to be done
6. New joiners mailing and Retirement memos to Personnel Managers at the stores
7. RSA Administration: RSA is a ‘People Initiative’ started by TESCO for its employees
approaching retirement. Sending joining forms to employees and once we receive the filled
forms update the database with relevant details, assign particular group and communicate the
same to group manager
8. Prepared process maps for processes like AVC, Pensioner Number, DSS trace, BACS reject, Age
Discrimination etc. Also prepared a general document related to Pensions
Projects:
1. Completed a project to trace all the employees, who were approaching retirement age and
whose communication address was unavailable to send out retirement quotes
2. Calculate & apply pension increase, test pension mainframe system calculations and data
integrity projects
3. Calculated and updated pension scheme earnings manually for the year 2010-2011 which had
not interfaced over the year end activity
4. One-off project to ensure data integrity / critical data updates
III. Worked as Process Executive at Infosys BPO Ltd from 28th
May 2007 to 02 March 2009.
Job Profile:
1. Worked as Benefits Administrator, where primary job was to maintain employee details such as
their Elections, Accounting data etc.. for the Health insurance plans
2. Worked as Accountant for 15 months where my primary job was to maintain client funds
5. efficiently
Additional Responsibilities
1. Maintaining, Updating and reporting Headcount data to respective HR team on weekly basis
2. Maintaining and Updating Headcount data for client billing
III. Worked as Production Assistant at Bhat-Biotech India Pvt Ltd from 25th
July 2005 to
28th
February 2007
ACADEMIC DETAILS
B.Sc (Bio-Technology ) : Completed with 76.66% from S.J.V.P. College, Harihar
P.U.C. : Completed with 41.33% from S.J.V.P College, Harihar.
S.S.L.C. : Completed with 52.80% from Maria Nivas High School, Harihar.
STRENGTHS
1. Excellent communication, interpersonal and problem solving skills. Thrive in work situations
requiring an ability to manage multiple and concurrent responsibilities.
2. Effective working alone or as a cooperative team member. Excel in both independent and team
work environments.
3. Quick study with an ability to easily assimilate new ideas, concepts, methods and technology.
4. Ability to multi-task and a complete the assigned tasks on time.
5. Self-motivated, with demonstrable decision-making abilities and project management.
PERSONAL DETAILS
Father’s Name : B.N. Venugopal
Date of Birth : 4th
August 1981
Nationality : Indian
Languages Known : Kannada, Hindi, Telugu and English
I hereby declare that the information furnished above is true and correct to the best of my
knowledge.
Place: Bangalore
Date: [PRASHANTH KUMAR.B.V.]
6. efficiently
Additional Responsibilities
1. Maintaining, Updating and reporting Headcount data to respective HR team on weekly basis
2. Maintaining and Updating Headcount data for client billing
III. Worked as Production Assistant at Bhat-Biotech India Pvt Ltd from 25th
July 2005 to
28th
February 2007
ACADEMIC DETAILS
B.Sc (Bio-Technology ) : Completed with 76.66% from S.J.V.P. College, Harihar
P.U.C. : Completed with 41.33% from S.J.V.P College, Harihar.
S.S.L.C. : Completed with 52.80% from Maria Nivas High School, Harihar.
STRENGTHS
1. Excellent communication, interpersonal and problem solving skills. Thrive in work situations
requiring an ability to manage multiple and concurrent responsibilities.
2. Effective working alone or as a cooperative team member. Excel in both independent and team
work environments.
3. Quick study with an ability to easily assimilate new ideas, concepts, methods and technology.
4. Ability to multi-task and a complete the assigned tasks on time.
5. Self-motivated, with demonstrable decision-making abilities and project management.
PERSONAL DETAILS
Father’s Name : B.N. Venugopal
Date of Birth : 4th
August 1981
Nationality : Indian
Languages Known : Kannada, Hindi, Telugu and English
I hereby declare that the information furnished above is true and correct to the best of my
knowledge.
Place: Bangalore
Date: [PRASHANTH KUMAR.B.V.]
