Digital learning experiences empower employees through collaboration and the integration of formal, informal,and external content. Download this paper to learn how SAP Jam Collaboration and SAP SuccessFactors Learning help promote a culture of sharing and learning, engage employees, and increase the ROI of your existing learning content.

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Cloud Solutions from SAP
SAP SuccessFactors Learning
Better Learning Through Collaboration

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To address the shortage of critical workforce
skills, the task of HR and learning organizations
has focused on adjusting strategy and design to
fit people. Bersin by Deloitte, Deloitte Consulting
LLP, has found that one highly effective method
is to redesign the learning approach to provide
digital learning experiences.2 Digital learning
experiences empower employees through collab-
oration and the integration of formal, informal,
and external content.
Designed specifically to provide blended digital-
learning experiences, SAP® Jam™ Collaboration
extends the functions of the SAP SuccessFactors®
Learning solution with productive, engaging social
collaboration. The result is a learning experience
that includes both formal and informal learning,
which improves execution and performance.
And it helps learners find experts, courses, and
information from where they are working – their
collaboration solution, learning applications,
business applications – or while working from
their mobile devices.
Together, SAP Jam Collaboration and SAP
SuccessFactors Learning help promote a culture
of sharing and learning, engage employees, and
increase the ROI of your existing learning content.
The digital learning experience they deliver can
have a concrete impact on resolving the
following learning challenges:
•• How can we engage learners better?
•• How can we provide better access to learning
content?
•• What are we doing to improve learning
effectiveness?
•• Can we extend training beyond the enterprise?
•• How are we improving our learning processes
and reducing costs?
Most news and research concerning today’s workforce stresses the shortage of
critical skills. One approach to resolving this shortage is for companies to foster a
learning culture that engages their workforce. Offering professional learning oppor-
tunities reaps tangible benefits, as research shows: companies embracing a learning
culture outperform their competition, with 58% better prepared to meet future
demand, 34% more likely to be first to market, and 35% that see greater employee
productivity.1
1. Bersin & Associates,“High-Impact Learning Culture: The 40 Best Practices for Creating an Empowered Enterprise,”June 10, 2010.
2. Bersin by Deloitte,“Predictions for 2016: A Bold New World of Talent, Learning, Leadership, and HR Technology Ahead,” 2016.

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Engage Learners
Engagement remains one of the top priorities for
all companies.When it comes to learning, the key
to deeper engagement is providing easy-to-use,
readily accessible professional development
content. Learning management software is the
foundation. By extending this software with social
collaboration, companies can promote learning
and engage employees where they work every
day, regardless of time or geographical location.
Imagine a company using collaboration to com-
plement its leadership development courses.
Official training is available, but employees
supplement this course material with additional
social and informal interaction with content and
colleagues. They ask questions, discuss best
practices, and watch brief, relevant videos. All
of this is available instantly and from any mobile
device.
These future leaders are engaged; consuming
and producing content that helps them opera-
tionalize their learning and advance their profes-
sional development.
Increase Learning Effectiveness
People are inherently social. For this reason, you
always find learners studying and discussing
together. They converse and collaborate to make
sense out of the learning content and how it
applies to their world. With SAP Jam, you can
extend your learning programs with collaborative
course communities to help your learners absorb
material more swiftly and effectively.
Take a company that needs to certify a large
number of employees for a new product or tech-
nology. Adding online communities to their rich
course content enables the professor to interact
with learners before the class starts, to under-
stand their levels of knowledge and tailor course
content. Once the course begins, students can
ask questions during the instructor’s virtual
office hours, share information and case studies
with each other, and connect with experts in
similar fields or lines of work.
Online course communities tap the social aspect
of learning to great advantage. Students have
access to information, colleagues, and experts
before, during, and after formal instruction.
Because collaborative learning tends to focus
on what is relevant for the learner, it is ultimately
more effective.

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Expand Access to Learning
Beyond formal learning management systems,
the SAP Jam social software platform supports
rich “communities of practice.”These communi-
ties can focus on any topic from HR policies to
site-specific information and leadership forums.
They bring together employees company-wide for
networking and knowledge sharing.
But communities of practice don’t stop there.
They provide a completely new channel, through
which relevant course content can be promoted
and accessed. Valuable course content can get
maximum exposure in a relevant learning and
sharing context. For example, in a community
of practice focused on leadership, we have seen
successful promotion of related leadership
courses and content, which has resulted in their
increased use.
Extend Training Beyond the Enterprise
Collaborative learning doesn’t stop at the virtual
walls of your company. With SAP Jam, learning
communities and knowledge-sharing communities
can easily be created with external parties, such
as customers, partners, or even recruits.
Collaborative learning across your business
network easily extends valuable technology and
process training to your contingent workforce or
business partners. As an invitation-only commu-
nity, you can maintain highly secure networks for
this exchange of specialized information and
knowledge transfer.
Improve Learning Processes and Reduce
Costs
When it comes to creating the learning content
itself, the process can be expensive and insulated.
Content creators can take advantage of team col-
laboration to source ideas and feedback from a
wider audience.
By engaging prospective learners or subject-
matter experts, content creators are then able to
improve their process while reducing the cost
and time associated with content creation.
Blended learning programs are perhaps the
highest-impact, lowest-cost way to drive major
corporate initiatives.”
Bersin & Associates3
3. Bersin & Associates,“Blended Learning: What Works™,”2003.

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Summary
Blended learning accelerates performance and
learning ROI,and SAPJam and SAP SuccessFactors
Learning do it best, blending formal learning with
informal social collaboration.The result is a digital
learning experience that brings learning to where
employees learn most effectively – where they
work every day.
Learn More
Learn more about SAP Jam Collaboration and
SAP SuccessFactors Learning. Find out how,
together, they help deliver transformational
learning experiences and increase the ROI of
learning programs.

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