Erfahrungen mit SAP Enable Now aus einem globalen Projekt bei Nestle

1. PUBLIC
Patrick Fueldner
Information Architect – Technology Learning Center
Nestle GLOBE Business Solutions HR
Anwenderakzeptanz & Produktivität durch Performance Support
Erfahrungen mit SAP EnableNow aus einem globalen Projekt bei Nestlé
Moritz Huber, 2018
Chief Business Consultant – Business Transformation Services
SAP Business Innovation & Transformation Services

2. 2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
Disclaimer

3. 3PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Digitale Lerntrends
Embedded Learning
Learning CollaborationMachine Learning
Measurements with
Big Data
Digitales continous learning
70/20/10
Micro Learning
Performance Support

4. 4PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Future Learning – Learning TransformationTraditionellesTrainingNeuMethodologie
Transaktion
Schritt
Aufgabe
Referenze-Resource
Lernobjekt
People resources
1
2
3
4
5
6
Guidelines & Standards
Prozesse
Sub-Prozesse
Aufgaben
Learnobjekte
Transaktionen
1
2
3
4
5
6
Just a few clicks away
OntheJobTraining
Moment of apply
Traditional
Model
 Prozessinformation wird zuerst zur Verfügung gestellt
 Nachdruck liegt auf dem ‘What und Why’
 Fokus ist formelles Lernen
GLOBE
HELP
Model
 Information zur Aufgabe wird zu erst zur Verfügung gestellt
 Nachdruck liegt auf dem ‘How’
 Fokus ist Performance Support

5. 5PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Performance Support Ansatz
Strategie Aufbau Organisation
Methodologie
 Design und Aufbau einer
integrierten Architektur für alle IT
Applikationen.
 Vereinfachung und
Standardisierung des Vorgehens
der Lernkonent-Erstellung
Inhalt
 Aufbau eines dynamischen Teams
von Lernexperten um Erstellung,
Erwerb und Transformation von
Wissen zu unterstützen.
 Bereitstellung von Lerninhalten im
Kontext des 70-20-10 Modells
70-20-10 Modell
70% - Performance support, kontext-
sensitive Hilfe, Micro-learning
20% - Co-Erstellung, Communities,
Lernnetzwerke.
10% need- to-know, Training, e-
learning

6. 6PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Embedded Learning mit dem 70/20/10 Modell
Kollaborativ StrukturiertON-THE-JOB 70 20 10
Performance
Support
Wissenstransfer-
Kollaborationen
Produktbasierte
Schulungen
Embedded Learning
Deliver what you need, when you need it

7. 7PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Erstelle die richtige Lernerfahrung pro PERSONA – nicht für jede Person.
Neu Mehr Anpassen Lösen Verändern
Erwerb von Wissen Anwendung von Wissen
Online erstellte Inhalte
Autokorrektur-
Software
Micro-learning
Desktop Assistent
Videos70%
Simulationen
Job Aids
SOPs
Lern-Netzwerke
Co-Erstellung
20%
Reflektionstools
FeedbackKurse
Zertifizierungen
eLearning
Seminare
10%
5 Lernsituationen im 702010 Lernmodell
Wenn Personen zum
ersten mal lernen, wie
etwas Neues funktioniert
Wenn Personen das
Gelernte in Breite und
Tiefe erweitern
Wenn sie über das Gelernte
hinaus agieren und/oder
sich an gelerntes erinnern
müssen
Wenn Probleme
aufkommen; Schritte nicht
so funktionieren, wie
erwartet
Wenn Personen neue
Wege lernen müssen, um
Prozesse/Aktivitäten zu
erledigen

8. Ganzheitliche
Lernarchitektur
Methode
 Design und Aufbau einer integrierten Architektur für alle IT Applikationen.
 Vereinfachung und Standardisierung des Vorgehens der Lernkonent-Erstellung

9. 9PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Ganzheitliche Lernarchitektur – Embedded Learning
Offener Marktplatz des Lernens (intern und extern)
Content Management
Qualitätscheck
Meta Daten
Prozessbeschreibung TransfercheckSimulationen
Web
& Desktop Assistent
Wissens-
Bibliothek
Content Factory
Assess-
ment
E-booksE-learningVideosMOOCsLearning
Rooms
Gamifi-
cation
Social
Learning

10. 12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Ganzheitliche Lernarchitektur
Offener Marktplatz des Lernens (intern und extern)
Content Management
Unstructured
Meta data
Web
& Desktop Assistant
Content Factory
Machine Translation
Chatbot
Machine Learning
Process
Businessprozess-
Model
Lernen
von
eigenen
Daten
Human
Performance
Monitoring
Business Process
Monitoring
Assess-
ment
E-booksE-learningVideosMOOCsLearning
Rooms
Gamifi-
cation
Social
Learning
QualitätscheckProzessbeschreibung TransfercheckSimulationen
Wissens-
Bibliothek

11. Nestle – Show Case
Desktop
Assistant
GLOBE
HELP
Portal
Simulations eLearning

12. 14PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrierte Architektur für alle Lernmomente
Teilen:
 Blogs
 Aktuelle Infos
 Shared videos
 Forum
 Kurse
 Bücher
 Präsentationen
 Fallstudien
 MOOCS
DENKWEISE TECHNOLOGIE WERKZEUGE
SAP Enable Now
KNOA
Flare
 Skripte
 Checklisten
 Flow Charts
 Popups
 Navigationstools
 Onlinehilfe
 Wissenslabore
 Designlabore
 Applikationen
 Peer learning
24/7 Zugang zu:
 Prozessen
 Kritischen Aufgaben
 Standards
 Performance Support
Kooperation:
 Observierung
 Coaching
 Problemlösungs-Netzwerke
 Ideenpool
Yammer
Workplace
Sharepoint
Kontiki
SAP Learning Hub
Cornerstone
MOOCS
STRUCTURED 10
Produktbasierte Schulungen
ON-THE-JOB 70
Performance Support
Kollaborativ 20
Wissenstransfer-Kollaborationen

13. Organisation
Content is King
 Aufbau eines dynamischen Teams von Lernexperten um Erstellung, Erwerb und
Transformation von Wissen zu unterstützen.
 Bereitstellung von Lerninhalten im Kontext des 70-20-10 Modells

14. 16PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Aufbau der Organisation
Design der Architektur
Design der Organisation
Stakeholder Alignement
Business Model Canvas
Programm Charter Programm Design
Content
Factory
Single Source
Architecture
Learning
Experience
Project/
Change
Management
Global Manager Digital Learning

15. Rollenmodell fokussiert an Performance Support
© 2017 Nestlé l Source: 70:20:10 Institute.com
Contributor
Builder
Information Architect
Contributor
Builder

16. 18PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Future Learning
Initial Set Up
Performance
Analyst
Performance
Content Hub
Performance
Change Management
Performance
Tracker
Global Manager of Technology Training
PMO
Project Manager Program Implementation Lead
(approved)
Program Admin
Performance Lead
SAP WPB Architect Solutions Admin-WPB Solutions Admin – Flare
Content Developer70-20-10 Architect
Project Admin
Performance
Architecture
Content Developer
Content Developer Content Developer
Change M. Admin

17. Thank you.

18. © 2018 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
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