From Employee Engagement  to Employee Effectiveness
Telecom Challenge…. >> A dynamic, competitive, growing industry... >> High Employee intake…. >> Attracts Top Talent… OUR C...
Bihar Transformation Story…….MAGIC!! <ul><li>High Productivity, Internally Benchmarked : </li></ul><ul><li>High Subscriber...
Employee Engagement – What is it?  Engagement is the extent to which employees commit to something or someone in their org...
From Discretionary   Effort to Effectiveness Engaged Employee High Productivity <ul><li>Do Right Things </li></ul><ul><li>...
Discretionary Effort to Effectiveness Right things Shared Purpose Synergy LINKAGE TO BUSINESS STRATEGY <ul><li>Link to bus...
Critical Success Factors EE to link to key business drivers : our “Recipe for Success” Design meaningful & challenging wor...
Break-free Thank You!!
Think Fresh, Deliver More… We at Airtel always think in  fresh & innovative  ways about the needs of our customers. We del...
Strategy to Aligned action: KRA Format               People & Org Development               Process               Customer...
Annual Performance Bonus Employee Compensation Fixed Component **Variable Component Individual Performance Performance of ...
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Krish shankar

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Krish shankar

  1. 1. From Employee Engagement to Employee Effectiveness
  2. 2. Telecom Challenge…. >> A dynamic, competitive, growing industry... >> High Employee intake…. >> Attracts Top Talent… OUR CHALLENGE Engagement Effectiveness Productivity
  3. 3. Bihar Transformation Story…….MAGIC!! <ul><li>High Productivity, Internally Benchmarked : </li></ul><ul><li>High Subscribers / Employee </li></ul><ul><li>Low Personnel Cost as a % of Revenue </li></ul><ul><li>High Revenue/ Employee </li></ul>Employee Passion, Energy & Commitment Began Operations in Jan’05 2,51,053 1,50,002 62,554 Net Adds pm 23,02,305 18,30,030 6,11,307 Subscriber Base March 2007 Dec 2006 Dec 2005
  4. 4. Employee Engagement – What is it? Engagement is the extent to which employees commit to something or someone in their organization, how hard they work, and how long they stay as a result of that commitment Organization Strategy Rational Commitment The extent to which employees believe that managers, teams, or organizations have their self-interest in mind (financial, developmental, or professional) Emotional Commitment The extent to which employees value, enjoy, & believe in their jobs, managers, teams, or organizations. Two Commitment “Types” EMPLOYEE ENGAGEMENT DRIVERS Qualities of Direct Manager Qualities of senior leadership Compensation plan Benefits plan Employee Engagement Levers Discretionary Effort Intent to Stay Performance Retention Outputs of Commitment Employee willingness to go “above and beyond” the call of duty Employee desire to stay with the organization Organizational Benefits of Commitment On-boarding Day-to-day work Learning and development Organizational culture
  5. 5. From Discretionary Effort to Effectiveness Engaged Employee High Productivity <ul><li>Do Right Things </li></ul><ul><li>Have A Shared Purpose </li></ul><ul><li>Ensure Synergy </li></ul>High Effectiveness
  6. 6. Discretionary Effort to Effectiveness Right things Shared Purpose Synergy LINKAGE TO BUSINESS STRATEGY <ul><li>Link to business strategy </li></ul><ul><li>Role Clarity </li></ul><ul><li>Leader vs. Manager </li></ul>Focus Description Airtel Case Study <ul><li>Team Alignment. </li></ul><ul><li>Effective Communication </li></ul><ul><li>Energy of a compelling vision </li></ul><ul><li>Empowerment </li></ul>Think Fresh Deliver More Objective Setting
  7. 7. Critical Success Factors EE to link to key business drivers : our “Recipe for Success” Design meaningful & challenging work that have a clear line of sight to business results Infuse flexibility, autonomy, & accountability into work processes & into the overall culture of the organization Increase the business literacy of the workforce to help employees better understand how their work contributes to the success of the organization
  8. 8. Break-free Thank You!!
  9. 9. Think Fresh, Deliver More… We at Airtel always think in fresh & innovative ways about the needs of our customers. We deliver what we promise & go out of our way to delight the customer with a little bit more. Team Rooms & Surveys Employee Communication Forums Plus 1 Initiative to delight the customer, fresh ideas Brand Promise communicated through Brand Essence Workshops Leading Industry Innovation through user friendly products & services
  10. 10. Strategy to Aligned action: KRA Format               People & Org Development               Process               Customer               Financials Weightage Breakfree 100% 90% 80% KPI   Area   Measures of Completion   Key Objectives / Strategies / Projects       Business Unit / Circle   Designation / Department     Employee Code   Employee Name / Code Performance Management System  
  11. 11. Annual Performance Bonus Employee Compensation Fixed Component **Variable Component Individual Performance Performance of Business Performance of Unit Proportion reduces with seniority of Band Proportion increases with seniority of Band Parameter 40% 40% 20% Individual Performance Unit Performance Business/Company Performance UC / Band 3 50% 50% Nil Band 2 Band 1 60% 40% Band F 70% Nil 30% Nil Payout basis individual performance Rating (say X % of the applicable amount) Details of determining payout depicted in next slide (say Y % of the applicable amount) Details of determining payout depicted in next slide (say Z % of the applicable amount) <ul><li>Total APB Payout % </li></ul><ul><li>X% + Y% + Z% </li></ul>

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