2. Telecom Challenge…. >> A dynamic, competitive, growing industry... >> High Employee intake…. >> Attracts Top Talent… OUR CHALLENGE Engagement Effectiveness Productivity
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4. Employee Engagement – What is it? Engagement is the extent to which employees commit to something or someone in their organization, how hard they work, and how long they stay as a result of that commitment Organization Strategy Rational Commitment The extent to which employees believe that managers, teams, or organizations have their self-interest in mind (financial, developmental, or professional) Emotional Commitment The extent to which employees value, enjoy, & believe in their jobs, managers, teams, or organizations. Two Commitment “Types” EMPLOYEE ENGAGEMENT DRIVERS Qualities of Direct Manager Qualities of senior leadership Compensation plan Benefits plan Employee Engagement Levers Discretionary Effort Intent to Stay Performance Retention Outputs of Commitment Employee willingness to go “above and beyond” the call of duty Employee desire to stay with the organization Organizational Benefits of Commitment On-boarding Day-to-day work Learning and development Organizational culture
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7. Critical Success Factors EE to link to key business drivers : our “Recipe for Success” Design meaningful & challenging work that have a clear line of sight to business results Infuse flexibility, autonomy, & accountability into work processes & into the overall culture of the organization Increase the business literacy of the workforce to help employees better understand how their work contributes to the success of the organization
9. Think Fresh, Deliver More… We at Airtel always think in fresh & innovative ways about the needs of our customers. We deliver what we promise & go out of our way to delight the customer with a little bit more. Team Rooms & Surveys Employee Communication Forums Plus 1 Initiative to delight the customer, fresh ideas Brand Promise communicated through Brand Essence Workshops Leading Industry Innovation through user friendly products & services
10. Strategy to Aligned action: KRA Format People & Org Development Process Customer Financials Weightage Breakfree 100% 90% 80% KPI Area Measures of Completion Key Objectives / Strategies / Projects Business Unit / Circle Designation / Department Employee Code Employee Name / Code Performance Management System
