This slide covers material about part of letters, format of letters, enquiry letter, order letter and complaint letter.

1. By:
Berlinda Mandasari, M.Pd.
BUSINESS CORRESPONDENCE

2. Course Objectives
1. Students are able to prepare business documents
2. Students are able to compose business letters based
on its context

3. Correspondence is the most common and considered as the most personal
letter of written communication. When people entering themselves as a
secretary, they will deal with dozens of letters as their routine works, such as
letters to other companies, customers, suppliers, government officers,
employees, potential employers, etc. The business letter is a substitute for
oral communication. It provides a written record of business transactions,
and most importantly conveys information, ideas, thought, from the writer to
the intended reader and achieve definite purpose.
A good writing leads to clarity and understanding, therefore, letters should
be neat, clean, grammatically correct, well punctuated and well ordered; and
presented on good quality A4 or letter size paper, normally white in color.
How letters’ contents are received by the reader, is influenced by its tone,
and its presentation. A good letter should have a clearly defined and stated
purpose; and deliver information in as concise, clear and complete a
manner possible (Taylor, 2012).
What is Correspondence?

4. Parts of Letter

5. Parts of Letter

6. Parts of Letter

7. Parts of Letter

8. Parts of Letter

9. Letter Formats

10. Letter Formats

11. Type of Business Letter

12. Enquiry Letter

13. Language Focus of Enquiry
Letter

15. Practice 1
You are the representative of GCF Designs which is
interested in CCTV Product sold by The brothers Corp.
Please create inquiry letter asking further information
about the CCTV Product!

16. Order Letter

17. Language Focus of Order Letter

19. Practice 2
You are the owner of Lampung Electronic. You
are going to put an order to Samsung
Indonesia. The products are 7 items of Fridge
@Rp. 4.500.000., 16 items of LED TV
@3.600.000., 12 items of washing machine
@2.500.000.,. Put the data into table and give
the total amount. The items should be shipped
to your address two weeks after you send
letter!

20. Complaint Letter

23. 1. You order for 7 items of fridge. However, you
receive only 5. Create a complain letter toward
this case!
2. 3 items of LED TV are broken. Create a complain
letter toward this case!
3. You have not received products as you requested.
Create a complain letter!
Practice 3

24.  Taylor, Shirley. 2012. Model Business Letters, Emails and other Business Documents
(Seventh Edition). London: Pearson Education Limited.
 A, Desmond Gilling. 2013. The Essential Handbook for Business Writing (First Edition).
Canada: Greenlink Consulting.
 Lougheed, Lin. 2003. Business Correspondence: A Guide to Everyday Writing. New York.
Pearson Education.
 https://ausafahmad.info/16-business-letter-parts-systematic/business-letter-parts-
ideas-collection-full-block-with-additional-writing-of-infinite-meanwhile/
 http://old.nios.ac.in/Secbuscour/cc14.pdf
 https://liberalarts.humber.ca/assets/files/new-
pdfs/BUSINESS%20CORRESPONDENCE.pdf
References