1. BASMA H. KENAYA
1026 Osage Dr. Spring Valley, CA 91977 (619)733-3649 basmakenaya@gmail.com
SUMMARY OF QUALIFICATIONS
 Organization and management skills  Customer service and cash handling skills
 Ability to perform complex administrative duties  Analytical, and organizational skills
 Self-starter with outstanding problem solving abilities  Trilingual: Arabic/Aramaic/English
 Excellent oral and written communication skills  Microsoft office: Excel/Word/Power point
 Training and team building  Proficient in 10-key calculation
EDUCATION
San Diego State University: December, 2011
Bachelor of Science, Finance
Cuyamaca Community College: June, 2009
Associate in Business Administration
PROFESSIONAL EXPERIENCE
Veterans Affairs Officer – Accounts Receivable and Debt September 2014 – Present
National University, San Diego CA
 Process Post 9/11 Chapter 33 GI Bill batch payments for posting to students’ accounts. Post Chapter 33 payments to
corporate accounts or third party contracts as necessary.
 Utilize National University MIS to review and audit students accounts to identify missing Post 9/11 Chapter 33
payments, review BV3 report (Post 9/11 Chapter 33), update student accounts and VA-ONCE as needed.
 Research, reconcile and validate Department of Veterans Affairs issued debt letters. Prepare Post 9/11 Chapter 33
debt repayment package with correspondence letter for mailing to the Department of Veterans Affairs. Notify
Manager, Veterans Affairs to secure Post 9/11 Chapter 33 overpayments.
 Verify validity of Post 9/11 Chapter 33 refund to student in accordance with VA refund policy and submit request to
finance department for processing.
 Resolve students’ financial obligations by submitting enrollment certifications in VA-ONCE using their Post 9/11
and other GI Bill benefits. Contact the Department of Veterans Affairs to obtain missing Post 9/11 Chapter 33
payments to reduce Accounts Receivable (AR) Aging Report.
 Maintain filing of Post 9/11 Chapter 33, other GI Bill pay cycle documents and VA debt letters while ensuring all
paper and electronic records are adequately safeguarded and properly archived.
 Collect, categorize and track relevant information required for various tasks and projects.
Interim Administrative Assistant to the Director of Community Relations April 2014 – August 2014
San Diego Gas and Electric (SDG&E), San Diego CA
 Manage calendar, travel arrangements, and expense reporting.
 Prepare weekly agendas and reports.
 Copying, faxing, and answering a multi-lined telephone system.
 Events planning and attendance.
 Coordinate executive request process.
 Other administrative duties as assigned.

2. Fiscal Compliance Analyst August 2012-September 2013
Father Joe’s Villages and Partner Agencies, San Diego CA
 Billing and fiscal reporting of specified grant contracts.
 Financial management submission of claims.
 Submitted invoices in the accounting system; (Budgetary documents to finance personnel for tracking of fiscal
performance).
 Provided technical assistance in these areas to the appropriate program staff.
 Planed, organized, controlled, and assured compliance with variety of state, federal, and local laws, rules, and
regulations.
 Monitored contracts for compliance with government requirements.
 Created policies and procedures in the form of a desk guide for grant analyst functions.
 Transcribed minutes for Housing Urban Development committee meetings
Executive Assistant September 2011-August 2012
New England Financial, San Diego CA
 Organize and managed the day- to- day activities for management.
 Typed a wide verity of materials such as letters, reports, memos and other documents.
 Prepared reports and financial data.
 Created applications and forms for clients (IRA, Retirement, Name Change, 401K, Banks Change).
 Scheduled and coordinated meetings, and appointments for management.
 Ordered employee and client support materials for use throughout the period.
 Performed other administrative duties as assigned.
Front Desk Receptionist, Career Services September 2009-September2011
San Diego State University, San Diego CA
 Operated telephone switchboard to answer, screen and forward calls, providing information, taking
messages and scheduling appointments.
 Greeted people/individuals entering establishment, determined nature and purpose of visit, and directed or escorted
them to specific destinations.
 Transmitted information or documents to customers, using computer, mail, or facsimile machine.
 Addressed and resolved complaints from students and public.
 Filed and maintained records.
 Provided information about establishment such as location of departments or offices, employees within the
organization, or services provided.
Administrative Assistant; Office of Admissions and Records December 2007-June2009
Cuyamaca Community College, El Cajon CA
 Examined documents for residency status of potential students prior to meeting with residency specialist.
 Immigration documents: green card, white card, other.
 Out of state:physical and residency documents.
 Interpreted residency requirements to students.
 Provided translation assistance of residency requirements to Arabic and Aramaic speaking students.
 Maintained all filings for student folder, including documents such as transcripts, applications, residency, high
school documents, and release of information form, etc.
 Assisted students at the counter with registration, application, and generalinformation.
 Research student information and process transcripts in colleague software system.
 Assisted with copying, faxing, and answering a multi-lined telephone system.
 Provided training to new hourly students of job requirements.
AWARDS
 Outstanding member of ALPFA Students of San Diego State University. Spring & Fall 2010
o Volunteering, fundraising, and networking
o Associate for finance and accounting