3. People introduction
Founder and Managing Partner
+420 604 231 564
Ratibor.Libal@actumdigital.com
Ratibor Líbal
Štefan Cvejn
Digital Business Consultant
Stefan.Cvejn@actumdigital.com
Barry Loekenbach
Sales Director EMEA | LATAM
+31682144594
BarryL@kentico.com
4. Helping clients since 1996
25 Years in business
250 Passionate experts
14 Million Euros in 2019 ISO 9001:2015 Quality Management Systems
ISO/IEC 20000-1:2011 Service Management
ISO/IEC 27001:2013 IT-Security Procedures - ITSM Systems
9. Content management of thousands of documents is a nightmare without proper tools, modular
approach, processes and automation.
There is plenty of important Content Lifecycle Management features: asset management, localisation,
version management, translation management, controlled vocabulary, SEO content,
creation/approval/publishing workflows, publishing channels, user roles management, collaboration
tools.
Content types with best effect when content management is introduced
Content management complexity rise exponentially
Product pages Company pages Marketing and PR
articles
Instructions and
manuals
10. To get content under control systematic approach is required
Getting Content Lifecycle Management under control includes:
Modular Content approach,
implementation of Content Hub,
process and Workflows automation,
and strong Adoption support.
Complex organisations need content at hand, create at scale and have
control over versions.
11. Content components in modular content
Headline
Intro
Paragraph 1
Paragraph 2
Paragraph 3
Summary
Headline
Intro
Summary
Headline
Summary
Detail 1
Detail 2
Detail 3
Headline
Summary
Introduction Article
Social media article
Technical article
Content elements UK website 1
Singapore website
UK website 2 website
12. Content Hub gives control over work
Users
• (Internal x externals)
• Product manager
• Sales manager
• Copywriter
• Proof-reader
• Designer
• Lawyer
Features
• Versioning
• Taxonomies & Metadata
• Search, filters
• Workflows
• Planning
• User roles
• Collaboration
• Media library
• Back up
Integrations
• PIM (product information
system)
• DAM (data asset
management)
• CMS (web content
management system]
• PDF generators
• Office docs generators
• TMS (translation
management system)
Touchpoints
• Multiple websites
• e-Learning
• Social media
• Print / PDF
• Digital marketing
• Mobile apps
13. Content creation workflow automated
Plan Creation Milestones Publication
Product
page update
New content
creation
Translation
and
localisation
Versions
and
branching
Product owner
copywrite
Content evaluation SEO expert
enrichment
Legal Review
Proof reading
Content version 2
Content version 1 Publishing
Publishing
14. Get complete control over content from one place
Status of article with clear info on plan
Project process description and dashboard
Goal information and progress on models and elements
15. All channels have same content from same source
Web KB Mobile app Facebook Download PDF
16. What is the real value of Content Manager?
Sending emails
Filling Excel sheets
Managing versions of Word document
Planning in JIRA
Keeping track of metadata in spreadsheet
Plan and update Content Strategy
Search for best copywriters
Evaluate progress through dashboards
Manage and support Content Stakeholders
Improve content processes
Analyse content quality and use
Less stress for Content Manager
With Old approach With Modular content approach
17. Do you face these issues?
Issues
Risks
Obsolete
content
No
ownership
Lost in
„cloud“
Difficult
migration
Duplicated
content
Version
mismatch
No
reusability
18. How to calculate your content maturity
Content management complexity rise
exponentially
• More than >5 languages
• More than >3 publication channels
• Online and offline touchpoints
• More than >5 stakeholders
• Frequent changes >10 per day
• Number of products 50+
• Multiple document formats
https://kontent.ai/content-maturity-explorer
33. • New Mindset
• Lack of Visibility during content production
• Harder to find content
• Unclear how to connect navigation
• Lack of page building tools for business users
39. Goals and characteristics
01
02
03
04
Get fast to the desired Training
Compose Training from existing
materials
Create bespoke Trainings
Easily translate or localize content
05 Access to usage statistics
52. Let our team to help you with your content
Ratibor Líbal
Founder and Managing Partner
+420 604 231 564
Ratibor.Libal@actumdigital.com
Štefan Cvejn
Digital Business Consultant
Stefan.Cvejn@actumdigital.com
Care Specialists Support Experience
Tools
We bring reliable and skilled team which is always ready to help.
Barry Loekenbach
Sales Director EMEA | LATAM
+31682144594
BarryL@kentico.com
Editor's Notes
Ratibor:
Welcome everybody
we will talk about content management
how it will work from technical perspective
questions
Barry /Barry
Actum people /Ratibor
why together
Ratibor
Specialists on content
Web development
German markets and branch
There was significant change in a way how companies work with content in recent years.
No longer fire and forget approach
Content is a part of product and culture/image of company
content is no longer ad hoc aktivity there emerged practiceses to follow. And first is understanding how content lives in the company.
Planning, maintaining, operations and evaluations are necessary and there are specific activities to do
People responsible for content are now confrontend with new requirements on quality and quantity of their work and they get into the crisis because they lack tools and processes.
What is the crisis about?
What is content crisis and what we mean by it
Lot of content = What types of content are (marketing=campaigns, pr, sales = product, use cases, Product= manuals, HR = trainings)> example> 50k documents
Processes = Small vs. Big complexity
What are the risks = too late, obsolete, lost = not supporting
Solution? Adding resources -> Systematic approach
CLM needs another approach
What are the steps?
Break down problem/cintent into smaller parts
Brought tool
Streamline and define
Learn
they risk millions invested to marketing and sales because they are not giving enough care to their valuable asset
Modular content and system in the content
not documents but modules and elements building blogs
Information + elements
Example + tone of voice
Design striped aside
Metadata + taxonomy
Ready for reuse (find, put into model, change structure)
Ready for update (find, propagate changes, linke elements)
To work with a content in such a way you need tool
Content hub
Tool for managing the content; Single point of truth; central point of distribution
Ownership (cause of problems is lack of ownership)
Metadat and taxonomy (cause is no descrition and findability)
Planning of work and workflow
Content Hub enables instantly change one element across multiple web sites.
Content Hub gives control on all content publication from one interface.
All users work with same data, same place
Defined
Streamlined
Automated
Simply introducing workflow into the process without change the speed of uptade is “ times bigger.
Single point of truth but it is single point of management as well.
Usecase: single point of truth (organisation, dashboards)
Content is not about writing and FE
Usecase: touchpoints (SEO, marketing)
Was talking about: modular approach, tools, workflows. What about people?
Does the change of the technology change the roles of people?
Role of content manager
Old vs new
What you need to achieve?
Less administration, more control, less stress,
Be hero help others, do more work
Basics are covered by tools and processes Conntent manager can focus on added value
At the begining we said we talk about certain complexitzy of content problem. Who can benefit from this approach?
I would emphises two main couses of all problems.
lack ownership
missing single point of truth
Files with content :somewhere:
Modular approach and content hub is not for everybody lets find out
It may be interesting for companies which have….
Evaluate your content matutrity at the link bellow.
…who will show you the tool.
We believe that using content as a strategic asset is the key to unlocking business agility and growth.
Moments of instant gratification, customer delight… whatever you call it…. They don’t just happen.
They are about delivering the right content via the right channel, to the right audience at precisely the right time. And let’s be honest - THAT’s HARD.
We think that the answer to this challenge is to start delivering content “as a service” within your organization.
We deliver end-to-end content management by helping our customer deliver “CONTENT-AS-A-SERVICE.” Essentially, we’ve created a cloud-based content hub that allows marketers and developers to come together, collaborate on content, deliver it to any channel and audience, measure its performance and optimize everything over time.
Our most avid users are the two roles primarily charged with creating new content experiences within any organization: marketers and developers.
Before I get into “content-as-a-service,” let me tell you a bit about some of the challenges we see our customers struggle with before they deploy Kentico Kontent.
We believe that content is NOT AGILE because it is created through really complex behavior. Content requires teams to come together, collaborate, iterate, measure and maintain a digital experience over an extended period of time.
Examples:
Content creates a collaboration nightmare with docs, links and invites flying around over email, slack, etc. even during the brief ‘strategy’ phase of the process
Content constantly delays launches; particularly when there is back-and-forth between developers and writers when they are polishing up a digital experience
Content creates exponential maintenance cycles for updates and fixes across multiple websites and channels.
All of these things are massive time and resource traps – and they destroy the ability of a company to drive digital transformation and, ultimately, to grow the business.
So we've decided to go the extra mile to help our customers with their daily website management jobs. Now we are getting to Web Spotlight. Let me tell you what you can expect to see within the first release.
Website structure builder providing effortless building of website navigation structure.
Side by side preview and editing, because we do know how important for every content creator is quick visual feedback during the content creation process.
All of those still with reusable omnichannel content. Web spotlight is another layer of content items designed for a specific channel. And this channel-specific content wraps your core omnichannel content.
<pause for a few seconds>
Let's take a look at how you can manage the website with Web spotlight. For the demo, I am going to use Safelife, which is one of our demo sites and short videos of the product, which is currently still in development.
(slide)
So we've decided to go the extra mile to help our customers with their daily website management jobs. Now we are getting to Web Spotlight. Let me tell you what you can expect to see within the first release.
Website structure builder providing effortless building of website navigation structure.
Side by side preview and editing, because we do know how important for every content creator is quick visual feedback during the content creation process.
All of those still with reusable omnichannel content. Web spotlight is another layer of content items designed for a specific channel. And this channel-specific content wraps your core omnichannel content.
<pause for a few seconds>
Let's take a look at how you can manage the website with Web spotlight. For the demo, I am going to use Safelife, which is one of our demo sites and short videos of the product, which is currently still in development.
(slide)
So we've decided to go the extra mile to help our customers with their daily website management jobs. Now we are getting to Web Spotlight. Let me tell you what you can expect to see within the first release.
Website structure builder providing effortless building of website navigation structure.
Side by side preview and editing, because we do know how important for every content creator is quick visual feedback during the content creation process.
All of those still with reusable omnichannel content. Web spotlight is another layer of content items designed for a specific channel. And this channel-specific content wraps your core omnichannel content.
<pause for a few seconds>
Let's take a look at how you can manage the website with Web spotlight. For the demo, I am going to use Safelife, which is one of our demo sites and short videos of the product, which is currently still in development.
(slide)
So we've decided to go the extra mile to help our customers with their daily website management jobs. Now we are getting to Web Spotlight. Let me tell you what you can expect to see within the first release.
Website structure builder providing effortless building of website navigation structure.
Side by side preview and editing, because we do know how important for every content creator is quick visual feedback during the content creation process.
All of those still with reusable omnichannel content. Web spotlight is another layer of content items designed for a specific channel. And this channel-specific content wraps your core omnichannel content.
<pause for a few seconds>
Let's take a look at how you can manage the website with Web spotlight. For the demo, I am going to use Safelife, which is one of our demo sites and short videos of the product, which is currently still in development.
(slide)
So we've decided to go the extra mile to help our customers with their daily website management jobs. Now we are getting to Web Spotlight. Let me tell you what you can expect to see within the first release.
Website structure builder providing effortless building of website navigation structure.
Side by side preview and editing, because we do know how important for every content creator is quick visual feedback during the content creation process.
All of those still with reusable omnichannel content. Web spotlight is another layer of content items designed for a specific channel. And this channel-specific content wraps your core omnichannel content.
<pause for a few seconds>
Let's take a look at how you can manage the website with Web spotlight. For the demo, I am going to use Safelife, which is one of our demo sites and short videos of the product, which is currently still in development.
(slide)
Pre-prepared questions (5)
Who should think about solution
What are main benefits
Effort, time, budget
control
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