1. Barbara Betts
Sr. Instructional Designer
“My passion is creating engaging training that results in excellent performance improvement.”
Professional Expertise:
• Superior creative design, audio, video, and photographic, and animation skills.
• Expert at creating excellent training content for multiple training environments,
including classroom, e-learning, and remote training.
• Experienced at assessing clients’ training needs and designing training strategies based
on those needs.
• Very professional in working with a team or independently. Excellent reputation for
producing professional deliverables, on or before deadline, and on budget. Excellent at
building solid business partnerships among all corporate levels.
• Excellent skills with Adobe Creative Suite, including Premier Pro, After Affects,
Photoshop, and Audition, and Captivate. Also expert in Storyline and Articulate, MS
Office Suite.
• Expert SharePoint developer and administrator. Responsible for creating libraries and
project sites for training development and delivery.
• Expert in designing training content using adult learning methodologies, including SAM
and ADDIE.
• Superior e-commerce developer. Owner of successful online jewelry business for 12
years, in which excellent e-commerce and website development strategies were key to
success.
• Expert at working with LMS systems and resolving a variety of issues.
• Excellent Reporting Skills – Responsible for tracking and maintaining training sessions
and employee attendance records on a periodic and ad-hoc basis for compliance and
client requests.
CoreLogic June -Oct 2012 as contractor, then
Sr. Instructional Designer Oct 2013 to present, Full time
Principal training content developer for Corporate Training. Success stories include:
• Developed many innovate training techniques to transition 320 newly acquired BAC
employees into CoreLogic. This included onboarding and tax service training on multiple
new systems over a 6-month period.
• It was my idea to create on-demand training for the main tax servicing systems used at
CoreLogic. I created e-learning modules with built in screen simulations for hands-on
practice. I put this on an easily accessible SharePoint site. Topics were based on a
training needs survey we gave to employees prior to developing the project. The
participation in the training broke all previous records, recording over 700 completed
sessions in less than 6 months. Participation was all employee-driven.
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2. • I volunteered to develop a database for training attendance tracking. What started out
as just a departmental tool is now being used enterprise-wide for the last 2 years. It is
used for quarterly compliance training reports and other ad hoc reporting. It saved the
company multiple thousands of dollars not having to hire an outside database
developer.
• I received Six Sigma Yellow Belt certification for process improvements that cut $30,000
a year in training development costs alone.
Countrywide Mortgage and Bank April 2006 - April 2008
Corporate Trainer/Process Specialist
• Policy and Procedures Writer Investor Accounting department of Countrywide Mortgage
• Later, the trainer for operations department of the national banking center, which
included banking security, deposit operations, deposit and financial transaction
verification procedures, and wire transfer operations.
TXU Electric (contractor) Oct 2005 - April 2006
Instructional Designer/CBT Training Developer
• Used MS Captivate to develop training curriculum and computer based training tutorials
for call center employees servicing small and medium-sized businesses.
Saxon Mortgage Services November 2001 - October 2005
Instructional Designer/Corporate Trainer
• Created online documentation library from scratch, using RoboHelp and Captivate.
• Provided operations training for approximately 250 employees in all areas of mortgage
servicing. That number grew to over 500 employees in 4 years.
• Responsible for creating and distributing all internal corporate communications.
• Integrated multimedia, html-based learning tools and hands-on training as part of
course development.
• Managed class scheduling, student records, creating exams, maintaining test scores, as
well as follow-up assessments.
• Provided regular feedback to management on course results.
• Conducted research and responded to auditor requests for the training and technical
writing departments.
• Developed a very successful mortgage servicing class that grew from 15 employees
every 12 weeks to over 100. It was required by the company for new hires and refresher
training for existing employees.
• In addition, I developed over 14 projects that provided significant cost savings or process
improvement, and were not part of my regular job function. As a result, I was voted
employee of the year, as well as receiving many merit awards for cost savings and value-
added projects for the company. Total savings over $250,000 by streamlining and
automating many manual processes.
Education: UT at Arlington - Bachelor's degree in Communications/Marketing
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