1. CUR R ICULUM VITAE
P.O. BOX 30513-00100 N AIR OBI
M O B ILE: 0 7 1 2 4 9 6 4 4 0 E-M AIL:vinbwire @ya hoo.c om
B W I R E P A U L V I N C E N T
PERSONAL INFORMATION
Nationality: Kenyan County: Busia District: Samia I.D No.: 25533691
CAREER OBJECTIVE
 To be a communication expert who shall innovatively initiate concepts for the betterment
of the organisation.
 To give back to the society.
WORK EXPERIENCE:
Kenya Trade Network Agency-(October, 2013 to date), -Regional Manager Customer
Service
Duties and responsibilities:
 Implement a customer service policy for the organization
 Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether
relayed by phone, letter, e-mail or in person
 Provide system support to KNESWS users through telephone, email or premise visits.
 Providing training to KNESWS users on the business process and operations of the
system.
 Implement customer-service standards; respond promptly to customer inquiries; and
resolve problems and complaints;
 Identify customer service trends; determine system improvements and implement
desired change within agreed timelines
 Keep detailed records of customer interactions and transactions, record details of
inquiries, comments, complaints, and of actions taken
 Determine customer service requirements by undertaking research and analysing
customer needs.
 Improve customer service quality results and aid the supervisor in ensuring that all
relevant standards within the customer care section are met.
 Prepare daily, weekly, and monthly statistical reports as appropriate.
 Create and maintain a positive, supportive, customer oriented environment for all the
organization and non- organization clients
 Supervise and manage all customer service assistants.
 Undertake such other duties as may be reasonably required

2. The Kenya Judiciary (January 2013 to October 2013) - Communications Officer
Duties and responsibilities:
 Take decent, and usable photographs
 Dissemination of photos to the media and to the internal editors
 Ensuring that all photographs taken are kept in well labelled folders
 Sorting and sharing of the photographs taken with relevant department
 Writing articles to be published on the website in a timely manner
 Controlling Journalists and spotting photographic position for them
 Managing the database containing photographs
 Media liaison for international and local media houses
 Events management and branding of sites
 Branding of sites and managing promotions through road shows
 Managing of National expos and responding to needs of clients visiting the organisational
stands.
 Maintaining of cameras and ensuring that they are serviceable at all times
 Any other duty assigned by the Director, Communications and Public Affairs
Kenya Forest Service (2007-2012)-Communications Officer
Duties and responsibilities:
 Photography and videography
 Writing scripts for production
 Writing articles for the magazine and IEC materials
 Events management
 Media liaison
 Generation of content for the website, and updating it accordingly
 Other duties as assigned by the Head, Corporate Communication
EDUCATION BACKGROUND:
2012-2015 Daystar University M.A. Communications(Awaiting graduation)
2008-2011 Daystar University Bachelor of Arts, Communication
(First class honours-GPA 3.24 of 4.00)
2007-2008 Londiani Forestry College School of Paramilitary training
2002-2005 St. Edwards High School KCSE
1993-2001 Sigalame Primary School KCPE
OTHER TRAININGS:
March 2015 Project Management in controlled environment (PRINCE2)(ongoing)

3. January 2015 Contact Centre Skills Training
February 2015 Customer Service Training---SBO
August 2014 Enterprise Risk Management---Protecht
December 2014 Procurement Management---PPOA
November 2014 Staff Retirement Benefit Scheme—College of Insurance
November 2013 National Electronic Single Window System Training
June 2009 HIV Management and Prevention
May 2009 VHF and HF radios, maintenance
HONORS:
June 2010 -Honoured by UNEP for making WED2010 successful
Professional Body
 A member of Public Relation Society of Kenya (PRSK)
MAJOR STRENGTHS
 Team player
 Innovative
 Excellent communication skills
 Ability to work under minimum supervision
Current Salary:-Basic 174,000, Hse allowance 35,000, Commuter allowance 10,000, and Tel
Allowance 6,000. Gross:225,000, Net Pay: 149,000
Medical Allowance
Pension
HOBIES
 Travelling
 Photography
 Playing piano

4. REFEREES
Mr. Naim Bilal
Director, Public Affairs and Communication
Box 30042
Nairobi
Tel:0722 259 544
nbyasin@yahoo.com
Mr. Raphael Mworia
Head of Communication,
Kenya Electricity Transmission Company
Box 34942-00100. Nairobi.
0722741237
rmworia@gmail.com