This curriculum vitae is for Michael Makotore, who currently works as a Customer Development Operations Assistant Manager at Unilever Zimbabwe. He has over 5 years of experience in sales operations and systems implementation roles. He holds a Bachelor's degree in Business Studies and Computing Science. His career highlights include leading the implementation of the ULTRA mobile distribution system and being a key user for the U2K2 SAP system implementation at Unilever Zimbabwe.
Nerusha Rungunathan is a female data analyst and collections portfolio manager living in East London, South Africa. She has over 15 years of experience in data analysis, business process development, and portfolio management. She holds a Bachelor of Commerce degree with honors in Information Systems and Technology from the University of KwaZulu-Natal and a Bachelor of Commerce degree from Rhodes University. Nerusha is currently employed as a collections portfolio manager at Real People, where she performs data transformation, analysis, testing, and process documentation.
Santosh J. Joshi has over 13 years of experience working with SAP IS-Utilities modules for billing, invoicing, and BPEM. He has extensive experience leading SAP implementations for utility companies in the UK and Canada. Some of the key clients he has worked with include Scottish Power, npower, and the City of Kitchener. His responsibilities have included configuring master data, pricing, and exception handling. He also has experience with SAP modules like SD, CRM, and testing tools like HPQC.
This presentation briefly describes our solutions and services. We basically provide services around SAP Solutions and also develop products which fulfill the gap between products and industry requirements.
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Nerusha Rungunathan is a female data analyst and collections portfolio manager living in East London, South Africa. She has over 15 years of experience in data analysis, business process development, and portfolio management. She holds a Bachelor of Commerce degree with honors in Information Systems and Technology from the University of KwaZulu-Natal and a Bachelor of Commerce degree from Rhodes University. Nerusha is currently employed as a collections portfolio manager at Real People, where she performs data transformation, analysis, testing, and process documentation.
Santosh J. Joshi has over 13 years of experience working with SAP IS-Utilities modules for billing, invoicing, and BPEM. He has extensive experience leading SAP implementations for utility companies in the UK and Canada. Some of the key clients he has worked with include Scottish Power, npower, and the City of Kitchener. His responsibilities have included configuring master data, pricing, and exception handling. He also has experience with SAP modules like SD, CRM, and testing tools like HPQC.
This presentation briefly describes our solutions and services. We basically provide services around SAP Solutions and also develop products which fulfill the gap between products and industry requirements.
This document discusses coaching sales representatives for increased performance. It emphasizes that coaching is an ongoing process between a sales manager and representative to diagnose and reinforce behaviors. Coaching should maximize impact by helping representatives improve skills, reduce sales cycles, and advance to next-level performance. Research shows representatives who receive consistent coaching outperform others significantly. Effective coaching involves preparation, open-ended questions, feedback, and continual education to build knowledge. Field visits are important for observing representatives and providing coaching, mentoring, and feedback to develop skills and meet objectives. Follow-up is also critical through letters recapping visits.
La lista incluye artículos como filferro, lápiz, papel de cocina, papas de seda, olla, encendedor, regla, vela, alicates, tijeras y pegamento en barra, que podrían usarse para diversos proyectos manuales o de bricolaje.
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Hannah Rose G. Dalanon has over 4 years of experience in analytics and sales reporting for a large cargo and shipping company. She has held roles with increasing responsibility, currently as a Process Expert providing analytical support to sales teams. Her duties include tracking key metrics, developing reports, maintaining relationships with stakeholders, and ensuring timely delivery of accurate reports. She has strong communication, analytical, and technical skills.
Pamela Pilch has over 15 years of experience managing call centers and technical support teams. She has held roles in product management, sales management, implementation management, and business ownership. Her experience spans industries such as healthcare, furniture, and software. She possesses strong leadership, project management, customer service, and technical skills.
Neha Sharma has over 7 years of experience in presales, bid management, requirements gathering, client presentations, people management, and core banking testing and support. She currently works as a presales and bid management consultant at Wipro Infotech where she prepares technical proposals, provides presales support, and coordinates with stakeholders on go-to-market activities. Previously, she worked at State Bank of Mauritius as an associate consultant providing Flexcube core banking application support and at Canara Bank as an IT officer testing and migrating branches to the Flexcube core banking application.
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La lista incluye artículos como filferro, lápiz, papel de cocina, papas de seda, olla, encendedor, regla, vela, alicates, tijeras y pegamento en barra, que podrían usarse para diversos proyectos manuales o de bricolaje.
This document discusses coaching and leadership to increase sales performance. It begins by defining sales coaching as an ongoing process between a manager and representative to diagnose and reinforce behaviors. It then outlines a coaching process model involving preparing, affirming development, understanding behavior, specifying changes, and embedding new behaviors. The document highlights research showing coaching increases sales productivity by 8% and engagement. It adds that good coaching keeps 87% more training retention. Finally, it discusses adding leadership to coaching by communicating vision, holding accountability, and using situational leadership styles based on representative development levels.
The document is a curriculum vitae for Elvis Sello Mtlokwa that outlines his personal details, profile, employment history, education, skills, and references. It details over 10 years of experience in transportation and logistics management, including roles at 2010 FIFA World Cup Organising Committee, Statistics South Africa, Value Logistics LTD, and Johannesburg Roads Agency. Mtlokwa holds a B.Admin degree in Public Administration, Transport Economics and Logistics from UNISA and has experience in areas such as warehouse operations, transport management, customer relationship management, and safety training.
Aliesikia Peter has over 10 years of experience in telecommunications. He currently works as an Airtel Money Manager for Usage & Retention, where he is responsible for revenue planning, product marketing, and reporting. Previously he was a Business Analyst at Vodacom where he conducted data analysis and created reports. He holds a Bachelor's degree in Computer Science and certificates in Oracle database administration and SQL.
Aliesikia Peter has over 10 years of experience in telecommunications. He currently works as an Airtel Money Manager for Usage & Retention, where he is responsible for revenue planning, product marketing, and reporting. Previously he was a Business Analyst at Vodacom where he conducted data analysis and created reports. He holds a Bachelor's degree in Computer Science and certificates in Oracle database administration and SQL.
This document is a resume for Osakwe Ikushime Joel. It summarizes his objective of utilizing knowledge to achieve organizational goals and improve quality. It lists his professional proficiencies such as administrative skills, client management, marketing, and problem solving. It also provides details on his education including a B.L.I.S. from Delta State University, work experience in logistics, retail sales, and research, and references.
Kelechi Chinagorom is a marketing research and data analyst professional with over 13 years of experience. He has expertise in areas such as marketing research, data management, business development, and strategic planning and analysis. Currently he works as a Marketing/Marketing Research Specialist at KMC Insights Limited, where his responsibilities include interpreting client briefs, analyzing market research data, and managing project teams. He has a strong track record of successfully delivering client projects and building partnerships across organizations.
The document provides a summary of Mohammed Ali's professional experience and qualifications. In over 11 years, he has worked in roles such as Sales and Marketing Manager, Business Development Manager, Key Account Manager, and Customer Service Representative for various companies in Dubai, UAE. He has experience in account management, business development, customer service, IT, and technical support. His skills include communication, critical thinking, time management, and negotiation. He holds a Bachelor's degree in Arts and various technical certifications.
Fiona Benevento has over 20 years of experience in marketing and business management roles in the automotive industry. She is currently the Marketing Manager for Bidvest McCarthy Audi & Volkswagen. Previously, she owned her own marketing consultancy company and held senior marketing roles at Wunderman managing clients like Ford and Jaguar Land Rover. She has extensive experience developing marketing strategies, databases, and implementing CRM systems.
Wayne smith senior business analyst resumeSkip Smith
Wayne Skip Smith has over 30 years of experience in business analysis, product management, project management, and IT roles. He has a proven track record of successfully launching products and coordinating complex multi-channel projects. Smith has expertise in wireless technologies, software development, database management, and Microsoft Office applications. He holds an MBA in Technology Management and a BBA in Computer Information Systems.
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Wayne Skip Smith has over 30 years of experience in business analysis, product management, project management, and IT roles. He has a proven track record of successfully launching products and coordinating multi-channel projects. Smith has expertise in wireless technologies, software development, databases, and networking. He holds an MBA in Technology Management and has experience teaching at the university level.
Pawan Maheshwari is a SAP consultant with over 8 years of experience in SAP SD, LE, WM, and ERP environments. He currently works as a SAP Global Service Analyst for Momentive Performance Materials, where he provides production support and is an expert in configuring special business processes. Previously, he worked for Unilever Europe, where he performed testing, support, and knowledge transfer. He holds an SAP-SD certification from 2007 and has experience in the pharmaceutical industry.
Hannah Rose G. Dalanon has over 4 years of experience in analytics and sales reporting for a large cargo and shipping company. She has held roles with increasing responsibility, currently as a Process Expert providing analytical support to sales teams. Her duties include tracking key metrics, developing reports, maintaining relationships with stakeholders, and ensuring timely delivery of accurate reports. She has strong communication, analytical, and technical skills.
Pamela Pilch has over 15 years of experience managing call centers and technical support teams. She has held roles in product management, sales management, implementation management, and business ownership. Her experience spans industries such as healthcare, furniture, and software. She possesses strong leadership, project management, customer service, and technical skills.
Neha Sharma has over 7 years of experience in presales, bid management, requirements gathering, client presentations, people management, and core banking testing and support. She currently works as a presales and bid management consultant at Wipro Infotech where she prepares technical proposals, provides presales support, and coordinates with stakeholders on go-to-market activities. Previously, she worked at State Bank of Mauritius as an associate consultant providing Flexcube core banking application support and at Canara Bank as an IT officer testing and migrating branches to the Flexcube core banking application.
This document provides a summary of Ryan V. Sosebee's resume. It includes his contact information, objective, and summaries of his professional profile, work history, and skills. Sosebee has over 6 years of experience in project management, customer relations, and training. He has held positions as a department manager at Lowe's, launch manager at eMediaTrade, and IT project and product manager at Comcast Spotlight, where he managed various software projects. Sosebee has skills in areas such as project management, change management, product testing, training, and various software and infrastructure technologies.
Mohamed Samir has over 15 years of experience in IT roles including business development, pre-sales, IT management, and software engineering. He has strong skills in Apple technologies, networking, databases, and project management. Currently he is a Business Developer at Best Buy Egypt, an Apple authorized reseller and service provider, where he is responsible for business development, client presentations, and technical support.
Cindy George has 15 years of experience in banking, including roles as a business analyst, process improvement analyst, and financial analyst. She has strong skills in analytics, reporting, database development, and project management. Her experience includes developing dashboards, reports, and goals to drive business decisions and performance reviews. She is proficient in SQL Server, SAS, Microsoft Office, and statistical analysis tools like Minitab.
Fatma Balala's CV summarizes her experience and qualifications for a career in technology. She has a Masters in mobile telecommunications from Strathmore University and internship experience in software development, sales, engineering, and accounting. Her skills include software development, customer engagement, sales operations, and business analysis. She is passionate about growing her career in a multinational technology organization where she can apply her skills and experience.
David Lazarus is a 47-year-old South African male seeking a position as a demand planner. He has over 15 years of experience implementing and supporting ERP solutions such as SAP, Lawson, and Syspro in industries including IT, retail, and construction. Currently working as a demand planner at On the Dot Media, he has experience forecasting supply, managing products, analyzing sales, overseeing logistics, and customer relationship management using SAP. He holds a Bachelor of Commerce degree and has received training in SAP modules including distribution planning, customer master data, and inventory master data.
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Mark Lancaster is a team leader with extensive experience managing teams and projects across various industries including banking, insurance, and automotive. He has strong analytical skills and a passion for developing high-performing teams. His experience includes over 15 years working with databases, business intelligence tools, and marketing campaign management systems. He is seeking a role where he can continue adding value through leadership, analysis, and technical skills.
Kudakwashe Mautsahuku is a Zimbabwean IT specialist with over 10 years of experience. He holds certifications in Prince2, ITIL, and data communications and networking. He is currently employed as the IT & Sponsorship Coordinator at Plan International, where his responsibilities include customer support, IT security, service level management, business continuity, training, IT procurement, asset management, strategic planning, governance, and portfolio management. Previously, he worked as an IT Specialist at SARDC, where his duties included network administration, user support, backups, problem solving, and server setup. He is proficient in various technologies, methodologies, and skills.
Christopher J. Odle is seeking a career in the information technology field utilizing his experience in sales, management, and business development. He has a Bachelor's degree in Information Technology and relevant coursework. His recent experience includes working as a Database Administrator for Enhanced Veteran Solutions and prior roles as a Store Manager, Trainer, and Sales Associate for The Mattress Firm and as a Mobile Services Manager for Healthmark Medical. He has several professional references to provide.
Similar to Curriculum Vitae for Makotore Michael (20)
1. CURRICULUM VITAE
MICHAEL MAKOTORE
3 Aveley Rd
Strathaven, Avondale West
Harare
Zimbabwe
Contact No: +263 773 993 549
E-mail address michael.makotore@gmail.com , michael.makotore@unilever.com
Sex Male
Date of Birth 02 June 1986
Marital Status Married
National ID 75-385366-P-34
Passport CN490183
Driver`s Licence 105705LC
Religion Christianity
Languages English and Shona
MOTIVATION
‘’TO PERCH LIKE AN EAGLE DESPITE ALL ODDS AGAINST ME. IT TAKES A GREAT MIND TO BE THE
CHOSEN ONE”.
PROFESSIONAL PROFILE
Self-motivated and can work under pressure with minimum supervision
Disciplined, attention to detail and Bias for Action
Honest, committed and always eager to learn
Highly computer literate
Very active team player and coordinator in the sales operations and value chain
processes
Ability to work with teams in a diversified and multicultural environment
Ability to adapt to the changing environment
A holder of Bachelor in Business Studies and Computing Science Degree
Result oriented professional with enhanced problem solving and analytical skills
2. WORK EXPERIENCE
January 2013 – to date- UNILEVER ZIMBABWE
POSITION: Customer Development Operations Assistant Manager
Duties and Responsibilities
Timely reporting, tracking and analyzing customer and brand periodic sales
performance
Identifying sales opportunities and risks underlying business sales performance
and initiating effective management decisions to mitigate risks
Coordinating and supporting sales operations and value chain teams on a daily
basis to deliver sales objectives
Resolve Complex Customer Operational issues and drive excellent service levels
to reduce lost sales due to operational inefficiencies
Developing strategic plans in collaboration with the Sales Channel Managers to
deliver phased monthly sales targets
Collaborating with Finance, Customer Services and Sales Managers in coming up
with sales operational policies and drive adherence across all the functions
Demand forecasting process in collaboration with Supply Chain, Customer
Marketing and Brand Building
Tracking promotional activities to ensure positive Return on Investments and
target achievement
Developing and implementing the approved company Trading Terms Structure,
managing and processing customer rebates, incentives and credit notes in line
with agreed terms
Providing information for Strategic Customer Business Review Presentations
Supporting the development of Sales strategy and drive total company execution
excellence
Collaboration and alignment of Channel development strategies to channel
targets and growth ambitions of key customers.
Being the central point for Customer Relationship Management and Sales Order
to Cash Process
Use of sales support systems (SAP and BW) to generate required customer and
product information as well as completing the Order to cash process
Overseeing the general budget for sales expenses
Handling customer accounts when the sales account teams are on leave and
deliver turnover for the respective customers at a particular time.
July 2011 – December 2012- UNILEVER ZIMBABWE
POSITION: ULTRA Specialist
UniLever Trade Resource Automation (ULTRA) is a web based mobile distribution
system used by Unilever East & Southern Africa Key Distributors for invoicing and
inventory management. It interfaces with SAP (Systems Applications Products) and
BW (Business Warehouse) from which General Trade Sales performance reports are
extracted.
3. Duties and Responsibilities
Data mining and warehousing using Business Warehouse (BW) reports
Analysing and reporting General Trade Sales and Field Capability Scores (FCS)
Target setting and evaluation of Local Modern Trade (LMTs) customers serviced
by Unilever Key Distributors
Key Distributor Secondary Sales target splitting across Distributor Sales
Representatives (DSRs)
Creating, Managing and analysing customer master files in SAP and ULTRA
Tracking outbound and inbound file transfer from SAP to ULTRA and from ULTRA
to SAP respectively
Testing and implementing system upgrades
Scheme Building (Effecting General Trade price changes and discounts into
ULTRA system)
SQL server database administration
Ultra system roll out at KDs- server installations and client configurations
Attending SAP End User system grievances and provide remedy and training on
Sales and Distribution module functionalities and ULTRA upgrades.
Cascading any system and user requirements issues to the developers
Training distributor sales representatives (DSRs) on mobile selling using Hand
Held Terminals and Fiscal Printers
Configuration and pairing of Fiscal printers (Datecs FMP10) and HHTs (Motorola
MC65)
September 2009–February 2010, August 2010–March 2011- THE WATTLE
COMPANY LTD
POSITION: JUNIOR SYSTEMS ANALYST
Duties and Responsibilities
Data mining and warehousing using iReports
Customizing and maintaining ERP (Adempiere) Applications
Testing and implementing ERP system developments and updates
ERP Server installations and configurations
Oracle Database administration, installation, backups and restore
Asset register monitoring and administration
Linux Administration using Redhat, Centos 5.0 and Open SUSE systems
Anti-virus client installation & maintenance
DNS, Active directory maintenance
Server administration- (DNS, Mail, ERP and Backup Servers)
User support
August 2008 – August 2009 THE WATTLE COMPANY LTD
POSITION: IT ADMINISTRATOR (ATTACHEE)
Duties and Responsibilities
Asset register administration
Management Information Systems documentation using Microsoft Visio and
word
Server administration- (DNS, Mail, Microforestry, and Backup Servers)
Database backups and restoration
Software installations and upgrades
Adding and removing users from the email server
4. Help desk administration
Data extraction using Structured Query Language
Implementing and maintaining the user directory and the Light Weight
Directory Protocol
Hardware maintenance and repair
VSAT network monitoring and trouble shooting
Local Area Network expansion for all Wattle divisions
Formulation and maintenance of Disaster Recovery Plan, IT Policy & Service
Level Agreement
Networking
PROJECT DETAILS- Approved by UNILEVER EAST SOUTHERN AFRICA
1. Project Title :U2K2 Project
Designation :CD Process Expert and Key User
Client :Unilever Zimbabwe Customer Development Department
Period :9 months (October 2011 to June 2012)
Description of Project :U2K2 was a Business transformation program that
intergrated business functions into one comprehensive ERP system called SAP. I
went to Kenya in November 2011 for Expert training and trained the Zimbabwe team
how to use the SAP Sales and Distribution Module. I was the Key user during the End
User Acceptance test (January 2012 to March 2012) and the system went live on the
1st
of April 2012 and soon after Go Live, I took the role of Key User and Process
Expert during the System Intensive Care period.
2. Project Title :ULTRA Implementation
Designation :ULTRA Specialist Zimbabwe
Client :Unilever Zimbabwe Customer Development Department
Period :4 months (July 2011 to October 2011)
Description of Project :ULTRA Implementation was a project that implemented
the Mobile ULTRA system across the Unilever Key Distributor Customers. I worked
with a team of 3 Implementers as the Project Leader and the project was successful
and currently the system is running well.
ACCADEMIC QUALIFICATIONS
Bachelor of Business Studies and Computing Science Degree (UZ) 2.1
Advanced Level (16 Points) – Sakubva 1 High School
2 A’s (Accounts and Management of Business), 1 B (Mathematics), 1 D
(Advanced Mathematics)
English language for communication Pass
Ordinary Level (9 Subjects) - Crossdale High School
5 A’s, 3 B’s and C (including Mathematics, English and Science)
5. PROFESSIONAL TRAINING
Selling foundation Certificate- Unilever Southern Africa
Category Management Certificate- Unilever Southern Africa
Territory Distribution and Outlet Management- Unilever Southern Africa
Applying Shopper insights into Action- Unilever Southern Africa
Introduction to Joint Business Planning- Unilever Southern Africa
Channel Development Foundation- Unilever Southern Africa
Registering for Certified Advanced Business Analyst CABA- Business Training
Institute
HOBBIES & INTERESTS
Playing chess: helping me to be very calculative and analytical.
Playing Soccer: helping improve my physical fitness.
Reading and surfing the internet: helping in shaping my career.
REFERENCES
Name Mr. Anele Zunga Archbold Ndlovu
Company Unilever Zimbabwe Schweppes Zimbabwe
Designation Country Manager National Sales Manager
Email Anele.zunga@unilever.com andlovu@schweppes.co.zw
Phone +263 4 75 3700, +263 782 708 518 +263 772 149 264
Years 4.5 Years 2 Years
Relationship Senior Manager U2K2 Country Project Coordinator (Unilever)
Name Ms. Tendai Takaindisa Prosper Makumbe
Company Unilever Zimbabwe The Wattle Company
Designation Key Account Manager IT Manager
Email Tendai.takaindisa@unilever.com makumbep@wattle.co.zw
Phone +263 772 160 637 +263 772 650 797
Years 4.5 Years 3 Years
Relationship Frontline Sales Team Line Manager
MICHAEL.MAKOTORE@GMAIL.COM MICHAEL.MAKOTORE@UNILEVER.COM
3 Aveley Rd, Avondale West, Harare • PHONE +263 773 993 549