BBA notes, Osmania University, I sem, Principles of Management, PPT of Principles of Management, Osmania University BBA Notes, POM notes by NET qualified faculty

1. LEADERSHIP
SKILLS
UNIT - 3
PRESENTED BY
K.BALASRI PRASAD
B.Sc(KU), M.B.A(OU), NET(UGC), (Ph.D)(MGU)

2. Leadership Skills
1.Communication
2.Listening
3.Assertiveness
4.Providing Constructive feedback
5.Guidelines for effective stress management
6.Building Technical Competence
7.Building Effective Relationship with Superiors
8.Building Effective Relationship with Peers.

3. 9.Setting Goals
10.Punishment
11.Conducting Meetings
12.Managing Conflict
13.Negotiation
14.Problem Solving
15.Improving Creativity
16.Building High Performance Team

4. 1.Communication
One cannot become an effective leader without
possessing Communication skills.
Communication takes place in a non-verbal and
verbal manner.
Important Communication traits possessed by
Leaders:
Ability to connect with their audience
Art of using non-verbal communication
Good public speaking skills
Proper body language

5. Openness in communicating thoughts and
ideas.
Having leadership charisma
Ways to improve Communication skills:
Preparation
Know your subject
Know your audience
Focus on purpose
Avoid complex and controversial issues
Be Honest

6. 2.Listening Skills
Listening is a mental activity while hearing is a
physical activity.
Important traits to improve Listening skills:
Pay attention
Focus on what is important
Listen with an open mind
Learn to adapt to the speaker’s appearance,
personality and delivery
Overcome distractions
Attempt to find connection to or personal
interest in the speaker’s topic

7. Stop trying to jump in and talk
Show the speaker you are listening
Pay attention to both verbal and non-verbal
messages
Listen to silence
Ask questions to clarify the message
Take time to listen to yourself
Avoid faking attention and pretending to
listen

8. 3.Assertiveness
Assertiveness is the quality of being self-assured
and confident without being aggressive.
It is not only about what you say but how you say
it.
Techniques of Assertiveness:
Setting Personal space limit
Broken record technique
Disclosure
Fogging

9. Maintain eye contact
Watch your posture and Body language
Seating posture
Active Listening
Tone of Voice
Value your time

10. 4.Providing Constructive Feedback
Feedback is the receiver’s response to a message.
It can take verbal and non-verbal forms.
The most common response are designed to obtain
information or to provide closure by letting the
sender know that the message has been received
and will be acted upon accordingly.

11. Steps involved in constructive Feedback:
State the constructive purpose of your feedback
Describe specifically what you have observed
Describe your reactions
Give the other person an opportunity to respond
Offer specific suggestions
Summarize and express your support review

12. 5.Guidelines for Effective Stress Management
Stress is body’s way of reacting to any situation
against any demand and individual’s inability to
meet them.
Stress management involves handling stress by
planning work, taking regular breaks etc.
Reasons for stress involve unpredictable income
factor, high level of responsibility, lack of
understanding from your support system, failing to
have a work-life balance etc,.

13. Effective Guidelines for Management of Stress:
Prioritize work Delegate work
Sense of Humour
Controlled Environment
Love yourself Reward yourself
Physical exercise Relax yourself
Aware of yourself Feed yourself
Enjoy yourself

14. 6.Building Technical Competence
Respect and Acceptance can only be earned
through technical competence
Competencies are leadership skills and behaviors
that contribute to superior performance
Future business trends and strategy should drive
the development of new leadership competencies.

15. Ideas for growing one’s Competence:
Consider every circumstance an opportunity
Join a Mastermind group
Find a Mentor
Use time wisely
Take advantage of technology
Read good books

16. On the job learning and training
Participate in new projects/working groups
Attend seminars/conferences and other outside
programmes.
Pursue complimentary courses
Web research
Write articles in Magazines, Scientific periodicals
or on the web.

17. 7.Building Effective Relationships with Superiors
Leaders have to adopt various tactics to get their
work done.
Ways to keep Good relations with Superiors:
Know when and how to communicate with them
Ask for feedback
Get to know your superior personally
Offer to help
Put yourself in your Superior’s shoes

18. Show value
Keep your Supervisor informed
Under promise and over-deliver
Show your Superior respect
Be Authentic
Stay above office politics and gossips
Establish a line of open communication

19. 8.Building effective relations with Peers
Leaders have to carefully handle relations with
peer group
Rules for Peer-to-Peer(P2P) Communication:
Understand your communication style
Reflect on how others react to your
communications
Share the best way for others to communicate
with you

20. Communicate on the other person’s channel
Learn how stress impacts communication
Deliver messages at the right moments
Use the proper tools
Recognize others in a way that makes them feel
good
Be Empathetic
Maintain relationships

21. 9.Setting Goals
Goal is a result that a person or system imagines,
plans and commits to achieve, a personal or
organizational end-point in some sort of assumed
development.
Rules of Goals Setting:
Set goals that motivates you
Set SMART goals

22. ->Specific
->Measurable
->Attainable
->Relevant
->Time bound
Set Goals in writing
Make an action plan
Stick with it

23. 10.Punishment
The imposition of a negative consequence with the
goal of reducing or stopping someone’s undesirable
behaviour.
Positive punishment: The rate of the target
behaviour is decreased.
Example: Shocking a rat for turning left instead of right in
a maze.
Negative punishment: Removing a pleasant or
desired stimulus.
Example: Taking away a child’s toy after he hits his
brother.

24. The purpose of punishment is to prevent future
occurrences of a given socially unacceptable or
undesirable behaviour.
Immediate praise and public praise, immediate
Reprimand(Reproof), tough discussions will leads to
desirable and expected results from the employees.

25. 11.Conducting meetings
The success of a meeting depends on the ability of
an individual member of a group to communicate
with the rest of group as a whole.
Phases of Meeting:
Phase 1: Planning the meeting(Agenda and Goals)
The leader/convener of the meeting has to take
care of the following:
Decide the goal of the meeting
Decide who needs to be present
Plan with other members
Work on Agenda

26. Phase 2: Setting up the meeting
Start and end on time
Sign in sheets
Do your best to make everyone comfortable
All work and no play is no good
A regular cycle
Phase 3: Running the meeting
Do introduction
Get agreement on agenda and rules
Keep the discussion track
Watch the time

27. Summarize what you listen
Encourage participation
Use the power of your position wisely
Develop new leaders
Phase 4: Following upon the meeting
Gather feedback from the group
Make follow-up calls
Summarize the meeting.

28. 12.Managing Conflict
Conflict is a clash of interests, values, actions, views
or directions.
Conflict can be settled by identifying and
neutralizing the etiological (Reason for something)
factors.
Once conflict is concluded it can provoke a positive
change in the organization.

29. Effects of Conflicts:
Positive effects:
Diffuses more serious effects
Stimulates a search for new facts or resolutions
Increases group cohesion and performance
Demonstrates measure of power or ability
Negative effects:
Hinders smooth working
Hampers the decision making process
Causes the formation of competing coalitions
Reduces productivity

30. Conflict-resolution behaviour(Handling conflict):
There are five types of conflict handling behaviour:
Competition: Asserting one’s one viewpoint at
the potential expense of other.
Collaboration: Aims at finding solution that can
satisfy the conflicting parties.
Compromise: A middle route will be found to
resolve the conflict situation, with concern for
personal goals as well as relationships.
Avoidance: Delayed of ignored.
Accommodation: Involves high cooperation and
low confrontation.

31. 13.Negotiation
A process by which compromise or agreement is
reached while avoiding argument and dispute.
Process of Negotiation:
Preparation: A decision needs to be taken as to
when and where a meeting will take place to
discuss the problem and who will attend.
Discussion: Individuals or members of each side
put forward the case as they see it i.e., their
understanding of the situation which includes
questioning, listening and clarifying.

32. Clarifying Goals: The discussions, the goals,
interests and viewpoints of both sides of the
disagreement need to be clarified.
Negotiate towards a win-win outcome: Both side
feel they have gained something positive through
the process of negotiation and both sides feel their
point of view has been taken into consideration.
Agreement: Agreement can be achieved once
understanding of both sides’ viewpoints and
interests have been considered.
Implementing a course of action: A course of
action has to be implemented to carry through the
decision.

33. Elements which affect outcome of Negotiation:
Attitudes
Knowledge
Interpersonal

34. 14.Problem Solving skills
The process of working through details of a
problem to reach a solution effectively is called
problem solving skill.
Steps in Problem solving:
Defining the problem
Generating alternatives
Evaluating and selecting alternatives
Implementing solutions
Monitoring feedback

35. Ways to enhance problem solving skill:
Focus on the solution-not the problem
Have a open mind
View problem neutrally
Think laterally
Use language that create possibility
Simplify things

36. 15.Improving Creativity
Ability to create something new or bring into
existence something original is called creativity.
Components of Creativity:
Fluency component
Flexibility component
Originality component
Orientation component
Abilities for Creativity:
Intellectual ability
Knowledge
Confidence

37. Barriers to Creative thinking:
Fear
Anxiety
Pessimism
Stress
Environment
Tricks of improving Creativity:
Inspirational rituals
Create something everyday
Instead of discipline, think devotion
Take breaks

38. Make a list and select your ideras
Ask the right questions
Have fun with your colleagues or friends
Build a network
Forget over thinking

39. 16.Building high performing Team
A group of people with specific roles and complementary
talents and skills, aligned with and committed to a common
purpose, who consistently show high levels of collaboration
and innovation that produce superior results.
Critical steps to build a high performance team:
Create Vision, build alignment and commitment
Focus on producing powerful action
Build and manage relationships and trust
Produce commitment based teamwork
Hold review meeting
Challenge the creation of breakthroughs
Effectively manage breakdowns