1. Austin Smith
1771 Sacketts Drive, Lawrenceville, GA 30043 | 770.833.9188 | smith.austin@gmail.com
Sr. Information Technology Professional
Industry Certifications
CompTIA A+ Certified
CompTIA NET+ Certified
Cisco Small Business Engineer Certified
Microsoft Certified Systems Administrator
Microsoft Expertise
Microsoft Gold Certified Partner 2002 thru 2009
Client Operating Systems- Windows 8, 7, Vista, XP Home, Professional, Tablet, Media Center Edition,
Windows 2000, Windows 98/95
Server Operating Systems- Windows 2012 R2, Windows 2008 R2, Windows 2003 Web Edition, Standard,
Enterprise, Windows 2000, 2003 R2, Advanced Server, NT 4, 3.51, Small Business Server 2011, 2008, 2003
Infrastructure Design/Management- Microsoft Operations Manager (SCOM 2007 R2), Proxy Server,
Internet Security and Acceleration Server (ISA), Threat Management Gateway (TMG), VPN, (GRE, L2TP,
PPTP), Exchange 5.5-2013, SQL Server, Mobile Information Server, Active Directory Federation Services,
NAT, Remote Installation Services, DHCP Services, DNS Services, Active Directory Design and
Administration, Group Policy, Public Key Infrastructure, Encrypting File System, Terminal Services (with
thin client access), Live Communications Server w/ Office Communicator (2005 and 2007 R2) / Lync
Enterprise, CRM 4.0 / CRM 2011, SharePoint 2007 / 2011, PowerShell Scripting, Quest PowerShell
Extensions, PowerGUI/Notepad++
Web Design- IIS 4.0-7.0, ASP, FrontPage Extensions, Isolated FTP Services, Custom web applications, SQL
Backend (MySQL and MS SQL), SSL Services
Applications- Office Suites (Word, Excel, FrontPage, Access, Outlook, OneNote, Visio), MapPoint,
Customer Reporting Management Software, Detailed Outlook .pst/.ost Management, Outlook Collaboration,
Office 365, all subscription levels
Virtual Platforms Expertise
VMare vRealize Cloud Automation Suite, Citrix XenServer, Microsoft Hyper-V, VMWare, KVM, VirtualBox,
FreeVPS (retired), Microsoft Terminal Services, Citrix XenDesktop and XenApp, Citrix Netscaler
VPX/MPX, Citrix Provisioning Services, Citrix Storefront
Open Source Platforms Expertise
Operating Systems- Various Linux Distros, FreeBSD, NetBSD, Solaris
Various Server Applications- Apache 1.x/2.x, MySQL 4.x/5.x, PHP 4.x/5.x, PureFTP, ProFTP, Courier,
Postfix, NGINX, Pound, HAProxy, Keepalive, Heartbeat, Bind 8/9 (DNS), setup and administration
XDMCP (Terminal Services for Linux), setup and administration, Iptables, PF, nessus, Ossim, Nagios,
ALTQ, Zimbra, Ahsay, Hsphere, puppet, VICIDial, OpenSIPs, OSSIM, PFSense, Asterisk open source

2. A u s t i n G . S m i t h | 2
PBX, Ulteo, Open Source Virtual Desktop (Citrix Alternative), OpenAM, OpenIG Federation Components
Hardware/Networking Expertise
Supermicro, Intel, Sun, Dell and Whitebox Hardware
IBM (NetAPP) Filers and Midrange Disk Systems
Hands on, 8088 (PC-XT) to present day architecture
SCSI, Serial ATA, Fibre Channel, iSCSI
Hot Swap RAID Configuration(s), 0, 0+1, 3, 5, 5+0, 5+1, 6, JBOD
Wireless Networking (A/B/G/N)
Cisco and Foundry/Brocade Routers and Switches
IBM / Brocade Fiber Channel Switches
Cisco Pix and ASA IDS / IPS
High Availability / Fault Tolerance for Servers and Networks
Voice over Internet Protocol (VoIP)
Power Over Ethernet (POE) Design and Application
Professional Experience
Consumer’s Energy, Jackson, MI JUN2015-MAY2016
Platform Specialist
Hired as configuration automation specialist to assist with design and implementation of private cloud
infrastructure centralized on VMWare and Puppet. Custom platform utilizes technologies such as vRealize
Automation, Orchestrator and Puppet Enterprise to enable rapid deployment of servers for internal business
units within the company while maintaining regulatory compliance and company standards.
 Assisted team members with solution design to programmatically automate complex tasks during
deployment process
 Primary puppet resource to convert manual provisioning procedures into puppet modules on linux
and windows systems
 Assisted in establishing company standards for puppet DSL and module design
 Assisted in establishing personnel-side company-wide workflow standards for various steps in the
automation processes from new feature requests to “snowflake” builds
 Primary responsibility of operational ownership and support for private cloud enablement platform
 Primary resource for managed service provider knowledge transfer and training for MSP to handle
level 1 thru 3 support
Green Sky Credit, Atlanta, GA MAY2015-JUN2015
DevOps Architect
Contracted to assess, design and deploy puppet configuration automation tools throughout company
environment which includes VMWare and Amazon Web Services. Configured open-source utilities to
provide click and deploy virtual machines with auto-deployment of company’s primary line of business
custom software packages.
 Configured linux kickstart server and localized, replicated mirrors between Dev, QA, UAT and
PROD environments for package consistency and ultimate system stability
 Design and deployment of puppet and foreman opensource utilities to provide click and deploy
containers with application configuration
 Designed and deployed optimum security model for all customer facing systems in all environments
 Trained internal resources on the new platform for development and operational efficiency
 Infrastructure monitoring and automation of hybrid linux/windows environments using various tools

3. A u s t i n G . S m i t h | 3
DigitalSon, I.T. Services, Lawrenceville, GA JUN1997-JUN2015
Owner
Affiliations with Acer, AMD, AVG, Microsoft, Citrix, Cisco, Dell, Foundry Networks, Intel, Creative Labs,
Ultra Products, Polycom, Sangoma. Contracts with various companies such as Washington Mutual, Honda
Finance and T-Mobile. 10+ years designing, implementing and managing mission critical environments in
multiple offices and datacenters in the Atlanta area; Medium - Small Office / Home Office Solutions and
Design. On-Site Services (implementation, automation, support and training).
 Heavy reliance on virtualization technologies such as VMWare, Citrix XenServer and KVM
 Infrastructure monitoring and automation of hybrid linux/windows environments using various tools
such as Cacti, Nagios, Puppet, OSSIM, Windows PowerShell and SCOM/SCCM
 Heavy reliance on Solaris and Linux (Red-Hat derivatives) for mission-critical components
 Voice Over IP Implementation using custom hardware and Asterisk Open Source PBX system,
Cisco Power over Ethernet Switches and Polycom phones / soft phones
 Internet Setup, Security and Troubleshooting; Remote Helpdesk - Repair/Administration
 Web hosting, site design and maintenance on *NIX and MS Platforms
 Host monitoring for services and security
 Location wiring and wireless networking; Distributed audio/video systems
 Active Directory Design, Implementation and Administration
 High availability configurations (fault tolerance and load balancing) using hardware, network devices
and software / open source packages to meet customer’s budgetary requirements
 Computer Build Up, Repair, Upgrades, Maintenance; E-Commerce solutions; E-Bay Brokering
 Software and OS installation, configuration, repair, Virus removal, Spyware removal
True Holdings, Inc, Atlanta, GA JAN2015-MAY2015
Project Lead
Contracted to migrate VMWare Cloud infrastructure to accommodate best practices for RFC, PCI and
HIPAA standards. Implemented core functionality such as VLANs, DNS, NTP, Nagios, Cacti and Puppet to
meet rapid host deployment needs for quick and scalable growth for web hosting and medical EMR platform
 Migration of CentOS 5.x and 6.x to version 7
 Migration of 2003 and 2008 Microsoft Servers to 2012 R2 Server, including Active Directory in
preparation for Exchange 2013 implementation in later phase of project
 CentOS Active Directory Integration
 Implemented centralized security model to secure infrastructure
 Configured and automated roll out of Apache 2.x highly available web farm to host primary line of
business application
 Configured and automated roll out of MySQL/MyriaDB highly available DB Clusters
Liaison Technologies, Alpharetta, GA MAY2012-APR2013
Project Technical Lead
Implementation of federation components (SAML v2 via ADFS/ForgeRock OpenAM/OpenIG) between
endpoint and ExoStar IDP for large pharma customer to use secured virtual desktop to enhance
collaboration between partners for the acceleration to develop pharmaceuticals. HIPAA compliance and
Security verification for incoming and outgoing data exchange by company’s in-house developed EDI
software
 Original project, as brought in to implement worked with ADFS and 2008 Terminal Services –
through multiple iterations we moved through Citrix XenApp with ADFS, and Citrix XenDesktop,
which does not support ADFS. ForgeRock was implemented to accommodate the customer which

4. A u s t i n G . S m i t h | 4
then elected to move to open source software because of escalated commercial software costs
 Heavy reliance on VMWare for rapid turn-up and fault tolerance for company services
 Automated installation, application roll-out and monitoring of new machines, services and
components using puppet and bash scripts on CentOS, Oracle Linux and Solaris Operating Systems
 Automation of company-wide deployment and configuration of new virtual machines and in-house
software package- was able to reduce “turn over time” from 7 working days to 4 hours using puppet,
bash scripting and other open-source technologies
 Designed and implemented change management procedures for project and testing procedures
between development, testing and production environments
 Oracle Administration for user’s and applications accessing the database
 Solaris / Linux / Microsoft Active Directory integration using powershell, puppet and bash scripts
Digital Compass Telecom, LLC, Atlanta, GA AUG2010-APR2012
Director of Information Technologies
ARIN Signup and primary POC for ASN + /22 Small Network allocation. Automated customer onboarding
process with puppet and bash scripting. Automated many administration tasks for SDLC using puppet, bash
and powershell. Primary on architecture and engineering of complete infrastructure for internal business
services, customer facing hosted services and internally developed, DCDIAL, software as a service
 All mission-critical, customer facing service offerings based on Linux solutions, primarily CentOS
 Heavy reliance on XenServer to virtualize
 Primary backend architect for internally developed auto-dialer solution on Linux Operating System,
DCDIAL (www.dcdial.net)
 Oversee growth of company production environment from under 10 servers to over 150 servers,
virtual and physical in less than 1.5 years and only 2 on-site technicians
 Migrated Datacenters to provide a more robust production environment and high class of service for
mission critical business function
 Implemented configuration management to centrally manage servers and control security
mechanisms using redundant, transparent PFSense firewalls for the datacenter and Threat
Management Gateway for the corporate office(s)
 Migrated from Google Apps to in house Microsoft platform using powershell and light manual
processes
 Implemented Citrix technologies such as XenServers, XenDesktop and XenApp for use by company
employees and offshore contractors
 Implemented Microsoft CRM 2011 and SharePoint 2011 as primary line of business applications for
customer relations and internal company process and procedure
 Created workflow process to assist in marketing, sales, order fulfillment and reoccurring support
efforts
Sago Networks, LLC, Norcross, GA JUN2008-AUG2010
Director of Information Technologies
Primary Administrator for companywide Active Directory Infrastructure – including Exchange 2007, SQL
2005 / 2008, SharePoint 2007, CRM 4.0 and Blackberry Enterprise Server. Primary for design,
implementation, configuration and administration of company-wide Microsoft Service Center Operations
Manager 2007 R2 for in depth monitoring of our multi-site Microsoft Infrastructure.
 Heavy reliance on Linux Systems for dedicated servers and critical infrastructure for internal use
 Primary Engineer and Administrator for customer-facing backup solution – SagoSafe; platform
designed and implemented on Sun v240 and v440 hardware running Solaris 10 multi-pathed on the
fiber channel network to the SAN, replicated between Tampa and Atlanta for fault tolerance
 Primary for company’s design, implementation and ongoing administration of Microsoft Internet

5. A u s t i n G . S m i t h | 5
Security and Acceleration Server at multiple sites, including publishing and browsing policies.
 Primary for administration and development of company SharePoint 2007 instance for internal use
 Primary for administration and development of company-wide Microsoft CRM 4.0.
 Automated employee onboarding using powershell scripts distributed to administrator throughout
the multi-site company. Script included provisioning for all internal tools, AD account, groups,
Exchange, Sharepoint, CRM and phone system.
 Created powershell scripts to automate customer onboarding for Microsoft hosting platform
 Primary Storage Area Network Engineer and Administrator for Clusterd NetApp N4200 running
OnTap 8.x and DS4800 with multiple shelves on a redundant fiber channel network
 Long term as well as day to day planning and management of all technical staff located in the mission
critical Atlanta datacenter facility
 Plan and Manage turn up of all wireless, fiber and collocation customers in the Georgia / Atlanta area
and facility
 Designed and deployed wireless hotspot for Atlanta (currently in use at 250 Williams, American
Cancer Society Bldg and 191 Peachtree Street)
 Various Sales Engineering duties to assist in meeting demands of mission critical solutions for
prospects and existing customers
 Location and acquisition of technology goods for use or consumption by technical departments
Contract Satellite Installs, Atlanta, GA FEB01-AUG01
Installer
Micro Equipment Corporation, Norcross, GA 1998–1999
PC Technician, CSR
Allison-Erwin, Co, Norcross, GA 1995–1997
Warehouse/PC Technician, CS
Education
Gwinnett Technical College, Lawrenceville, GA
CIS, Network Specialist
LAN Administration Certificate
Hardware Specialist Certificate
Microsoft Certified System Administrator
CompTIA A+ and NET+ Certified