1. W
WILLIAM PARSLY WILLIAMS
Technologist And Open Sources Evangelist
Professional NOC Build, Data centre and Implementation Consultant
Telephone/Cell: +44 07483236673/07448683305
E-mail : williamparslywilliams@gmail.com
Skype : wparslywilliams48
Profile :
Ambitious Senior (SAGE Level IV) Devops/Systems Administrator with over 10 years of technical experience
in manufacturing, service hosting,software development, telecommunication and high finance and a passion for
working with the latest technologies. Recognized expert in configuration management and contributor to the
open source(puppet)and commercial product Cfengine.
As a Technical Consultant( Devops/Systems Administration)and Core OS Specialist, Administrator of all Linux
and Unix flavors (HPC Cluster,Cloud Administration). I am authoritative on high-end systems design and
configuration.
With deep and wide knowledge of operating systems,servers, storage,cloud,Internetworking and clusters,as
well as LAN, SAN/NAS, fibre technology and Databases,I have the knowledge to propose.
As solutions do not end with a design,I also have excellent troubleshooting skills, to complement planning in
order to avoid problems occurring in the first place.
Objective: A position in either-" Unix In general, Application, e-Commerce, Core Infrastructure and
troubleshooting.I work well individually or as part of a team and enjoy the technical challenge presented by
Small or large environments.
1Key Technologies and Computing Science Knowledge
Unix/Linux - design, configuration, performance tuning, hardening (support).Particularly from Solaris (Solaris
10 SysAdmin, Data Management and Cluster, Linux – REDHAT, CENTOS, DEBIAN, SUSE,HPUX, AIX 5.3,
6.1(including LPAR virtualisation and HACMP).,SunCluster- design, configuration, administration, repair.
High-End Servers (SunFire F25k, M3000-M9000) - design, configuration, administration.
Volume Servers (x86, T-Class Servers)
Storage / Volume Management- NAS, DAS, SAN, Veritas, SVM, ZFS, LVM, MD, ), RAID (Soft – Hard)0,
1, 10 & 01, 5, EMC Clariion– Inst and Adm .
Scripting: Bash, Ksh, Sh, Csh ,Sed&Awk ,Perl, Php ,JScript,Python, Ruby, Java J2EE , C++.
Compilation source, debugging,patching , Packaging (installation, build, update,customize).
Application infrastructure engineering, specificationEnsuring a standardised and supportable platform
through a common build infrastructure (eg. Kickstart, jumpstart) JET– Jumpstart Enterprise Toolkit and
relevant patch management policy. Puppets,Autosys,Keon,Apache HTTP Server (x) and Tomcat (3.3-
5.x),Jboos,Websphere, Murex, VMWareESX Server, BIND, WebLogic, connect:Direct&getAccess,MQSe ries,
SwiftMQ, squid, XML Spy, Remedy, Archive System SUN SAM-FS, QFS,Solaris Packaging.
Database support: Strong MySQL administration skills, Oracle X, postgres.
Security implementation: (Hardening, secure remote services )Hardening Solaris with JASS,
SST,Checkpoint FW-1 Firewall,Cisco PIX ,Jupiter Netscreen, Radius, Nessus,
Nokia,IDS,Virus attacks Denial of Service (DoS), Port Scans, Brute Force,Cracks/Hacks,
ACLs, IPSec,NAT , PKI, DES, MD5, PGP.
Network Management: Sun Solstice, SunNet Enterprise Manager, HP
Openview Operations 8.3, Network Node ManagerNNM 7.53, Computer Associates CA Unicenter, BMC
Patrol Enterprise Manager PEM, BigBrother,Nagios, OpenNMS,Ciscoworks 6.1, , SNMP, MIBs, RMON, SPIs,
KMs AGENTS.
BACKUP: Legato, Amanda, (VeritasNetbackup,dump,cpio,tar ,cpio ),Disaster recovery (Design, Planning).
CISCO: PIX 6.3.4, Catalyst Switches, Routers IOS 12.0, Ciscoworks Campus Manager
Networking:Design,Streaming Protocols (RTP & RTSP) iSCSI), Mobile IP, REST,
Encryption.Maintaining and installing: Ethernet (TCP/IP), Wireless 802.11a,b,g,n), NFS,
Samba,DNS,NFS,QIP,DHCP,LDAP, NIS/ NIS+, Routing protocols: OSPF, BGP, RIP. Kerberos, TACACS+,
Radius, PKI, RADIUS, 802.1x, VPN (IPSec, SSL), SNMP, NTP, NNTP, Experience administering mail
servers: Exim, SendMail, SMTP (MIME),MAPI,POP3 IMAP, PROXY,SVN, CVS, SSH,

2. Experienced Hardware professional: High-End Servers (SunFire E68000, F25k, M3000-M9000)-
configuration. Sun trained on all platforms from V880,3000,4000,5000,6000,6500, V1, Sun Fire, Sun E2900,
E4900, F B200x Blade Server, F 6800,E10K, Sun E20K, Sun F V40z, Sun Fire V250,FV100, Netra™ t 1125, t
1400, 1405 server. 420R , 450 , 3X00, 4X00, 5X00, 6X00,Sun Blade 6000 Chassis,Sun Blade T6340 Server
Module, Sun Blade X6275, Sun Blade X6440, Sun SPARC Enterprise M8000 Server, Sun SPARC Enterprise
T5120, Sun Chip Multithreading.
HP Servers, 700 IBM Server Pseries, AS/400 OS/400 V3R6 (Risc).
IBM Blade Center, 3090 MVS/JCL/TSO/ISPFl/CICS,(System-p 55x, 57x and 59x) and x86 rack-mount and
blade 20.
High Performance Computing (HPCC):Platform Manage / Scali, Cluster Vision OS, MPI, OpenPBS, MAUI,
OpenSM.
Work History
GE Aviation Systems Ltd, Eastleigh UK
Nov 2012- to date ( Contract to End)
DevOps Engineer Team Lead on Linux/Unix. LDAP, Kerberos Specialist Unix Engineer, Enterprise ready.
Administration project. RHEL, Puppet, RedHat Network Satellite (Spacewalk), Kickstart, Cobbler, PXE, Yum,
Anaconda,Shell Scripting, Networking, Nagios, Zenoss,Apache,Tomcat, Nginx, DHCP, DNS, nMap, Nessus,
Wireshark, Firewalls. Citrix XEN, KVM Linux Virtualization, VMware virtualization technologies.
Experience with LDAP administration. Kerberos Single Sign-On (SSO) Authentication Unix-Linux, RDBMS
Database Systems, IBM AIX, Solaris, HP-UX.
Unix/Linux Engineer. Expert Engineer on Monitoring Subsystems and Tools focused on supporting Operations
in mission-critical data-centre environments.
Effectively conducted a Monitoring Framework POC including full documentation and hand-over. Network
Service Management Tools infrastructure, Network Management, data collection, reporting, Web Portal and
Dashboards.Creation and maintenance of Monitoring repository and dashboards.Creation of standards and
maintenance of documentation.
NAGIOS Admin Expert, Debian, RedHat and SuSE Linux OS admin, network platforms, systems security,
protocols.
Support the Monitoring infrastructure integration with othersystems such as IBM Tivoli Service Desk and
technical databases.
Creation of new extensions and enhancement of the web portal applications.
Creation of new tools and procedures required by the Operations to include new services under the monitoring
framework.
Team Player with the ability to work autonomously and responsibly in a mission-critical data-centre
environment.
Technical Consultant
Abbey National(Contract)
December 2010 – Nov 2012
Unix/Linux support and administration (Engineer)
A Senior IT andinfrastructure specialist (Linux RedHat Enterprise Linux /Centos,Debian, Solaris Hp-
Unix),with focus on systemadministration, systemconfiguration,systemdesign and troubleshooting – including
systemanalysis, installation and maintenance
A consultant that is an expert in clustering, virtualization and disasterrecovery. I am very analytical and a strong
problem solver/debuggerof complex UNIX/Linux installations
Ran discovery and documentation of the projects’ development environment
Installed, configured, and tested all relevant System Management Toolsets incorporating O/S Patching, Security,
Backup, Monitoring, Base-Lining and Performance Tuning the tools,and any otherad-hoc tools or services that
may be detailed in the design. Apache2, MySQL, SaaS, Scripting, Opsview, Spacewalk, Puppet install,
Configuration and Memcached.
Server monitoring, Nagios Network & Server Monitor.
Wrote Bash & Perl scripts..
Scripting automated tasks using Bash & Perl.
Squid Proxy Server Administration and Troubleshoot hardware & fix hardware problems.
Provided ongoing operating systemsupport for servers that remain in a pre-production environment prior to go-
live, managing and responding to all requests/issues using the business helpdesksystems forticketing within
SLA parameters.
Perform the base Operating System builds taking a standard image using automated deployment tools following
a documented procedure for all Servers requested and the design, installation, configuration, and testing of

3. server-based Clustering and/or Network Load Balancing solutions. Networking,
Routing/SwitchingandDNS, DHCP, NFS,LDAP,TCP/IP / Balancing,
Virtualization (VMware, Xen, Hyper-V, VCP, Cloud Services)
Technical Consultant
Clue Professional Services
Feb 2008 – December 2010: Technical Consultant,(for various clients: T-System, and Abbey
National.Technical Consultant providing Enterprise services across a range of technologies(Data Center
Support) designing, supporting and implementing Linux, Sun Solaris, Hpux, Aix Servers and Storage.
Working on various short term and longterm contracts in UK, and Europe providing Unix Solaris X& 10,
Redhat Enterprise 3,4 and 5 consultancy which included support,installation, configuration, troubleshooting
and administration.
SAN / NAS / RAID Solaris Volume manager/Solstice Disk Suite, Sun Cluster 3.x – Installation, Support and
Troubleshooting.
Veritas Volume manager (VxVM, VVM), Veritas File System(VxFS), Veritas Cluster (VCS), EMC Clariion
deployment, configuration and support.
Nis / Nfs / Dns /Sendmail, Exim – Installation, configuration and support for large volume mail systems.
Jumpstart &Kistart + PXE boot (Installation and upgrade)/Perl/Korn/Bourne shell scripting.
Software installation, upgrades,patching, benchmarking and configuration
Installation, configuration and administration of NetBackup 6.x.
Configuration and testing – RHN (over 3000 hosts)Red Hat Satellite / troubleshooting / cleaning, GRS &
Remedy (ticket tools) for various client
Projects (1,2 and 3):
Senior UNIX Analyst (Clue Professional Project)
GIST Logistics
Data Center - 24x 7 support for UNIX and Linux High end and Midrange platforms.
Worked on SOLARIS,HP-UX(11.0)AIX, DEBIAN,SUSE and RedHat RHEL4 administration and support
Installations and patching with new maintenance levels.
Responsible for day-to-day operations involving monitoring and maintenance of production servers and
administration of systems in a production environment.
Supporting clients for AIX, Solaris, HP-UX, Windows, Linux based FTP, Proxy, Database server,
Worked with Application servers,Firewalls and Web Servers.
Standardization of Servers for Volume Management,
Applications, Backup policies, Disaster Recovery, OS Hardening, Proxy, Alert Monitoring from Tivoli ESM
and Security Implementations.
Experience in configuring SAN Disk Zoning and maintaining them.
Experience in Clustering of servers HACMP and maintaining the clustering environment.
Performing day-to-day admin activities like managing Logical Volume Manager (LVM),disks, file systems,user
creations, permission, administration and device configurations on AIX.
Analyzing and troubleshooting of performance problems with commands such asStatspack, trace, tkprof, ptx,
vmstat, iostat.
Troubleshooting various problems on Solaris and AIX servers.
Running applications in scheduled times with high priority level and monitoring for errors in O.S. level and
Application level.
Experience working on (OPAS) Remedy ticketing systemwith Incident Management, Problem and
Change Management:Platform stability and standardization (i) implementation of standard build mechanism
using Kickstart to deploy and customize systems (including local yum rpm repositories) - thereby allowing
quicker and more reproducible systembuilds and allowing the ability to provision servers as required and (iii)
implementation of centralized systems management infrastructure using SSH keys.
Implementation of Puppet framework to manage systemand application configuration across the various
environments delivering improved scalability, security, performance and reliability.

4. Scripting automation of internal processes including (i) management of all application environments including
application release/rollback and version control, (ii) creation of application configuration files from generic
configurations and (iii) setup of internal SSL certificate authority.
Design and build of new hosting environment covering application architecture, physical installation (racking,
structured cabling), network configuration (including firewalls, VPN link) and setup of platform (automated
server provisioning through kickstart/puppet)covering web (Apache HTTPD) / app (JBOSS) / db (Postrgres
behind Unicluster) layers as well as load balancers, IDS and monitoring.
Technical Consultant/ Systems Administration Team Leader,
Bank of Tokyo-Mitsubishi(Clue Professional Project)
Member of a three person Unix Engineering team aligned to the Investment Management division (MLIM).
Primarily responsible for reviewing and implementing changes to the backup, recovery environment – in
particular; testing,deployment of a staged upgrade to NetBackup 6.0anda performance review resulting in
identification of bottlenecks and subsequent performance improvements.
Implementation of new functionality (disk staging, synthetic backups,NOM, hot catalog backups),
simplification of the environment to facilitate a global support model, delivery high quality documentation
throughout and ensuring stakeholders are prepared for changes,liaising with Veritas to leverage best practice,
implementing a highly resilient environment by implementing VVR/GCO for failover to a remote site and as
technical consultant lead this work has been leveraged by other international offices within ML.
Other activities have included: 2nd/3rd line supportofproduction trading environment (Sun and RedHat based)
and administration and management of VCS v4.0.
Design and implementation of VVR/GCO in existing Veritas Cluster Server environment, engineering and
configuration of standard Solaris10 build (SPARC/x86 platforms) and its automation, usage of
cfengine to deploy a standard configuration and ensure compliance with that baseline, market analysis and
evaluation of new products (in particular Aduva as a best of breed patch,configuration management tool on the
Linux, Solaris platform).
Unix & Linux administrator Specialist / systems architect / systems builder
Marconi Communications Ltd(Clue ProfessionalProject)
Design, build and support of a large range of Unix hosts within the internal corporate network, togetherwith
day-to-day support of Unix hosts.
Monitoring, maintenance and admin of systems running on a wide variety ofSun and Fujitsu hardware ranging
from T2000 and M5000 to enterprise systems on F15Ks with Solaris 8 and 10 with EMC, SAN.
Virtualisation of the servers using Hardware Domains. Solaris 10, Zones, Packaging.
Implementation Specialist:Tomcat, JBoss,Websphere, http, Apache, Squid
Kick-start: build/install new server - optimised for specific application.
Packaging (RPM): systemupdate / install customapplication / support specific hardware support (Fan, heat,
ups,raid management) LDAP migration from NIS & DNS with security improvement (SSL, ACL, PAM).
Implementation: Monitoring (nagios), server mirroring (rsync), apt-get & yum repository, backup.
Daily administration: LDAP, NIS, NFS, SMTP, MAIL/IMAP, DNS, SQUID, APACHE, CVS.
Backup (net backup) ,rsync, ssh (custombuild for remote duplication ssh + dd).
Support and on-call for all the existing Unix legacy systems and then for the new estate and products detailed.
Working in a team of ten, I was on a 24 x 7 support rota.
Lehman Brothers
Senior Systems Engineer - Linux/Unix Engineering
Nov 2006-Feb 2008
Originally recruited as primary EMEA Linux specialist to a team responsible for engineering, deploying, and
maintaining builds of Linux on x86 hardware (including EgeneraBladeFrames) for use with mission-critical,
highly-available production applications stacks migrated from Solaris/SPARC
Subsequently merged with UNIX team, and later chosen as founder member of European Infrastructure and
Architecture Engineering team.

5. Primary EMEA representative of tightly-knit virtual team responsible for global Linux builds.
Designed, implemented, and maintained a host-grouping database,facilitating automated administration of large
machine clusters defined by flexible rules based on Boolean set logic.
Designed, implemented and maintained a complete, and additionally controlled all site-specific configuration.
Coupled with PXE/DHCP/KickStart booting technology,allowing any systemto be completely rebuilt to its
previous state within minutes, much faster than any restore from backup tape.
Took part in a long-term project reviewing architecture of all tier 1 European applications specifically with
regards to high availability and disasterrecovery.
Played a key part in designing and implementing automated server-based test suite to improve review turn-over.
Heavy involvement with engineering of roll-out of Opswareand related customtools/infrastructure for
workflow-based deployment and configuration of customin-house applications.
Built several task automation and verification tools including shell-based domain language facilitating
configuration management and test suites.
Worked closely with vendors on many issues at the hardware, application, system,and kernel levels. Assisted
with a cost-cutting server consolidation project.
Worked with storage management team on enablement of SAN/NAS connectivity from Linux machines to
EMC/Network Appliance systems,from cabling/driver configuration to volume manager software etc.
Established intranet web-based solution for issue tracking, knowledge base building, and process/procedure
documentation.
Provided full suite of procedures to SA teams relating to Linux builds and support thereof.
Unix Systems Administrator
European Central Bank Frankfurt
April 2004 November 2006
The ECB required an experienced Solaris administrator to perform second line support as wellas project tasks.
The range of skills required varied from knowledge of NIS+, Veritas Volume
Manger and Disksuite to supporting the many varied bespoke applications and webservers
used by the Statisticians and National Banks.
My primary tasks were to take care of any UNIX issues being raised by the first line supportteam,and to
facilitate any required hardware replacements. The range of systems comprised
of a full range of servers from E15K and Sun Cluster down to Ultra 2's running a combinationofSolaris 8 and 9
and Sun 5200 Storage Arrays.
I was required to use TSM ( Tivoli ) for network restores and backups,and to perform standardadmin tasks such
as password resets,printer setups,resetting NIS+ credentials and well asthe usualrole of monitoring disks and
filesystems, and arranging engineer site visits forhardware replacements.
I also installed Fortran compilers and liaised with the suppliers of anapplication called “Troll” when
troubleshooting problems encountered by the statisticians.
I also supported the Solaris system hosting a Sybase database systemused for Reuters feeds,which was housed
in the Bundesbank.
A Consultant and SystemAdministrator(for morethan 800+ UNIX systems)
British Telecom, London
November 2002 – April 2004
Implementation of server hardening with JASS / SST,Planning and Introduction of PatchManagement for
Solaris. Integration of server monitoring with Nagios Solaris 8, 10, Patch, JASS, Zones.
I have developed and implemented various security measures including customscripted hardening, developed
and implemented customhands-free JumpStart servers for production boxes as a Disaster Recovery purposes.
That includes customwritten scripts,snapshots creating and security measures to recreate boxes from scratch.
I have provided Backups / Restores. I have upgraded VeritasNetbackup 3.4.1 to 4.5 GA. SUN Solaris and
RedHat Advanced Sever 2.x installations.
SAMBA installation & configuration. SSH installations and implementations.
Patch management plus ODS Disk Suite mirroring.
Project management and design for the set up of a network monitoring systembased upon HP Openview,NNM,
Customer views, SNMP, on 400 Sun Solaris 6,7,8,9,10 platforms.
Integration with CiscoView, Concorde E-Health and BMC patrol. HP Open view maps built from customer
database (Oracle) Solaris administration and security hardening, SSH and TCP/Wrappers, Cyber-ark for
password management

6. Technical Consultant
Sun Microsystem Professional Service (via NetOps Ltd, a Sun Strategic Partner)
July 1999– November 2002
Working on behalf of Sun Client Services, designing solutions as well as onsite installing and configuring
application-ready platforms. Clients are typically banks, telcoms and public sector
Typical work includes design and installation of: Operating SystemUpgrades
SunCluster design and installation, HA-API (aka GDS) Scripting
Veritas Volume Manager, Solstice DiskSuite, Raid Manager Veritas File System
Fibre Channel-Arbitrated Loop (FCAL) devices and hubs Systems Migration, SAN, NAS, DAS
Full range of Sun Servers, including Netra, Enterprise, E10000, SunFire and StarCat (F12k,15k,20k,25k).
Sun Storage, including SSA's, A1000, D1000, A5x00 and A3x00; T3, T3B, SExxx0 SANArrays Provided full
suite of procedures to SA teams relating to Linux builds and support thereof. Provided full suite of procedures to
SA teams relating to Linux builds and support thereof.
including Hitachi HDS 9960/9970/9980 arrays.
I enjoy this work as it requires very high levels of professionalism, commitment and attention to detail (which
implies knowing detail across the board). Whilst standardisation is important, no two customers, and no two
jobs, are the same - each has their own unique circumstances and requirements. I thrive in matching customer
requirements with best practices to deliver a design which combines the best of both and is accepted by all
parties.
Senior Unix Systems Administrator
(WorldPay)Royal Bank of Scotland
December 1996-July 1999
I worked on an e-commerce project based on Solaris 2.6/7/8/Linux running on over 900 + servers This
initially involved preparing a customised systembuild by setting up a jumpstart server.
Install and configure applications such as Apache andVeritasNetbackup. I also had to mirror the disks or set
them up in RAID configurations using a mixture of Disksuite, Volume Manager and RAID Manager.
Additionally I carried out some scripting for tasks such as housekeeping and automatic password generation.
Developed hardware specifications and selected configurations for Solaris/Linux servers; network-attached
storage; and console servers. Provided systemsupport for legacy product development on Solaris 6/7/8/9 and
Linux. Connect direct ,MQ series)to support DHCP and new company sub-domains.
Re-deployed decommissioned hardware to replace unsupported ornon-standard hardware. Implemented DNS,
NIS, NFS, automounter install and configuration.
Documented inherited scheme for centrally managing about900 installations (clients and servers).
Provided support and dealt with complex and problematic calls referred by 2nd Line troubleshoot and resolve
Development; Test, Live and Production server issues.Oracle, Sybase, MySql administration; Mail
(Sendmail& Exim), IDS and Proxy (Squid). Maintenance of Load Balancers.
System Administrator:
Fidelity Investments Ltd
June 1993- Dec 1996
Monitoring and maintenance of 800 + Unix Systems.
I used to work around the clock, which includes nights, weekends and bank holidays. The company was
scattered all around the world. I was responsible for all of the European and most of the USA machines. My role
involved completing very critical daily backup and restore procedures in VeritasNetBackup and ufsdump /
ufsrestore environment.
Nearly all machines were configured with mirroring. Some with Veritas Volume Manager, some with ODS Disk
Suite. I have used CLI ( Command Line Interface ).
Daily tasks included: creating, shrinking, expanding and destroying new and existing volumes (includes RAID5)
and adding, removing and tuning log disks.
Writing, maintaining, debugging hundreds ofshell scripts, Perl scripts and Cron job management.

7. Web site and intranet utilities creation and maintenance, which involves connecting the backend database (
ORACLE, MySQL, PostgreSQL ) to web site, with PHP scripts. Ftp site maintenance and administration. I have
had to use business critical software utilities which includes Veritas HSM ( Hierarcial Storage Management)
with 10 TeraBytes capacity, Veritas Volume Manager, VxFsVeritas File System, VeritasNetbackup. I have also
done Sendmail compilation, installation, completely hands free JumpStart Server creation, SSH installation and
implementation, RSYNC implementation, NFS implementation, creating and maintaining Solaris Packages
repository and user accounts creation and maintenance.
Unix Systems Consultant
Sun Microsystem Professional Service
Feb 1990 -June 1993
A number of factors saw me at Sun Microsystems – mainly a desire to consolidate Solaris skills and establish
a good reputation where it really counts –at Sun themselves.
I was at the Enterprise Solution Centre inGuillemont Park, Provision of telephone based technical support for
worldwide customers. The range of problems was immense. Anything from Frame buffers to Kernel Tuning.
Very broad knowledge in many others (Database technologies,Hardware setups,peripherals and software
integration).
Managing, documenting &resolving Solaris related software technical queries within discrete timescales.
Including all Mission Critical customers Front line response for all Solaris queries and problems whether core
Unix or application based problems. Includes clustering software, backups, security and Raid.
Using personal Unix knowledge and experience as well as technical documentation to resolve issues with
Solaris and applications including clustering, disksuite, mirroringensuring that issues are dealt with quickly and
any non Solaris issues are referred to relevant parties whether a 3rd party software, or hardware such as EMC
storage arrays.
Working closely with customers to resolve there calls and provide ownership for technical issues.
Professional Development and Memberships and Open Source Software
MBS, FBCS and CITIP – Chartered IT Professional - British Computer Society
Member of USENIX– The Advanced Computing Systems Association.
Member of SAGE – The SystemAdministrators Guild.
Training Overview02/2006
RedHat Certified Engineer 02/2006
LPIC-1 (LPI 102 & 103) 09/ 2006
HPUX SystemAdministration, HPUX 11vi2
SunTM Certified SystemAdministrator (SCSA). Solaris 8,10SunTM Certified Network Administrator
(SCNA). Solaris 8,10Sun Certified Data Management Engineer - VxVM + SDS
Volume Manager, Vxfs, Performance, Tuning, and Disaster Recovery
Service-Support (Desk, Incident-, Problem-, Configuration-,Change-, Release-,Management
EMC Clariion Host Integration and Management
VeritasNetbackup Installation and Configuration
ITIL Foundation Classes & Service Management/Prince2 Foundation / Practitioner
IBM eServer Certified Systems Expert -- pSeries HACMP for AIX 5L
IBM Certified Systems Expert - Enterprise Technical Support for AIX and Linux
Education
1994 – 1997 Birbeck University of London
Msc Computing Science
1991 – 1993 Coventry University
Beng(hons)Hardware & Software Eng
Summer 1990
Bath Technical College
HND Computer System Engineering