1. 3818 Janbrook road,
Randallstown, MD, 21133
Cell: 443-280-5922
I am a young MIS worker and have worked in computer environments with many diverse kinds of software systems. I
enjoy working and learning computer systems. I consider myself a quick learner, can work long hours, and am confident
that I can be a valuable asset to your organization. I love people, and work well on teams as well as independently. You
can depend on me to get the job done. My managers have always complemented me on my work.
OBJECTIVE
To work in a company that is stable, provides opportunities for learning and growth, identifies talent, is looking to promote
“can-do” hard working employees to provide a successful career path, and can make the best use of my skills, talents and
potential.
SUMMARY OF AREAS OF EXPERTISE
WORKING EXPERIENCE
AT&T,Communications Electronics
Position: Account Manager (Sales Representative)
Account manager and sales rep for AT&T cellular technology. This includes store/office management.
Responsibilities:
 Managing cellular accounts in three AT&T cellular technology stores (Owings Mills, Eldersburg, and
Westminster MD).
 Selling cellular technology including cell phones, tablets, mobile hot-spot devices, and wireless landlines.
 Managing offices of three stores (specified above)
 Customer service in sales and identifying customer needs for different products and services
 Training newly hired employees in account management and best sales techniques
Accomplishments:
 Have become a documented number one salesman in a report measuring a years span
 Have become effective account manager for cellular technology
 Have become effective customer service rep providing troubleshooting and problem solving skills for customers
 Have become effective sales rep in identifying customer needs and providing communication solutions
 Have become effective office manager maintaining daily office stability and order
 Have become an effective sales and technology trainer
Austin McKenzie
 Computer Graphics
 Grounds & Maintenance Supervisor
 Heavy Equipment Operator
 Construction: Carpentry, Dry Wall, Painting
 Youth Conference Attendant
 Corel Draw
 Phone Reception and Transfers
 Office Management
 Crystal Reports
 Microsoft Excel
 Microsoft Power Point
 Microsoft Word
 Account Management
 Direct Sales
 MIS Quality Control Specialist
 Content Management System
 VNC Remote Control Software
 Verboten Reporting System
 Phone Recruiting
 Office Consultation on Business Process
 Assistant Core Advisor
 Cellular Setup
 Cellular Troubleshooting
 Online Customer Support
 Sales Processing Systems

2. Honor Academy Executive Office MIS Staff
Position: MIS Quality Control Specialist
Was on staff with the executive office to process data for executive management presentation.
Responsibilities:
 Operated office staff computer systems
 Combined data from Crystal Reports, Verboten, CMS, and different kinds of software onto Excel and into our
files for my Manager and Vice president of Teen Mania Ministries..
 Monitored multiple computers around the Honor Academy’s campus displaying statistics of all of the different
call centers via VNC
 Functioned within a team whose goal was to effectively process data for executive management analysis
Accomplishments:
 Learned to be an effective office computer system processor.
 Learned to gather data from Crystal Reports software, Verboten software, and other database access front
end software systems
 Learned the ExcelX6 Spread Sheet Software system
 Learned to work with a team on office software systems
 Learned to manage networked computer controlled television content via a computer remote control system
Global Expeditions Call Center
Position: Call Center Recruitment Representative
Was an organizational phone recruitment representative.
Responsibilities:
 Recruited missionary personnel for foreign country missions operations.
 Performed recruitment correspondence via email
 Performed customer service and public relations (PR) skills
Accomplishments:
 Learned telephone recruitment skills
 Learned to operate a telephony system on the computer
 Learned customer an public relation skills on the telephone
Honor Academy
Position: Grounds Maintenance Supervisor
I was a ground maintenance supervisor leading a team of five to maintain the Honor Academy campus of seventy
acres.
Responsibilities:
 Insured campus grounds were maintained as directed
 Oversaw group members in maintenance process and guidance
 Operated campus heavy equipment: tractor batwing, and bush hog.
Accomplishments:
 Learned grounds maintenance supervision process
 Learned to guide a crew on grounds maintenance
 Learned to operate heavy equipment

3. Honor Academy
Position: Assistant Core Advisor
I was a leader in the Academy over a group of working members. I performed check up tasks for duty accountability. I
set up consultation meetings and led discussions. I guided members on process/counseling.
Responsibilities:
 Insure member process was followed
 Oversaw group members in process and guidance
 Assisted Core Advisor on general duties
Accomplishments:
 Was an effective guidance and accountability counselor in the Academy process of members.
 Became effective in group schedule planning.
Zartanah Publishing
Position: Computer Graphics Imaging
I performed the coloring of on children’s books on the computer using COREL Draw.
Responsibilities:
 To insure the drawn images were scanned in properly into the computer as a bitmap
 I traced the illustrator’s original drawn images from the bitmap on the COREL art system to produce a finished
usable computer illustration
 After the traced imagers were created from the bitmap images I colored and worded according to specification
to complete the illustrations.
 To insure the completed images were properly saved off and archived for publishing
Accomplishments:
 Became an effective user of the COREL computer art system
TECHNOLOGY AND TOOLS
 Typing (60 words/minute)
 COREL Draw, Microsoft Office Word, Microsoft EXCEL,
 Microsoft Outlook, Crystal Reports, Verboten,
 Content Management System, VNC Remote Control Software
 Verboten Reporting System
 Grounds Maintenance Heavy Equipment,
EDUCATION - TRAINING - OTHER
 High School Diploma (Families of Faith Christian Academy)
 Ethics and Leadership Class at Honor Academy (David Hasz)
 Worldview (David Hasz)
 Life Lessons (Todd Mayfield)
 Character Development (Ron Luce)
 Hobbies: Body Building, Soccer, Computers, Bible Study
REFERENCES
Roland Trevino
Computer Enterprise Architect, CareFirst BCBS
Work: 410-998-4528, Cell: 410-916-4984
David Hasz
Vice President Honor Academy
1-800-863-6306
Lynn Sachs
President Zartanah Publishing
Cell: 240-357-7768
Brad Bumbalough
Executive Branch Work Force Manager
Work: 1-800-863-6306, Cell: 903-324-7349
Warren Warnock
President Real Asset Property Management
Cell: 863-370-2061
Ariel
International House of Prayer Administrator

4. PICTURE