DEC09 Resume

1. Andrew J. Kaufmann
146 North Main Street
Black River, NY 13612
Office: (315) 836-4339
Cell: (315) 783-8268 akaufma1@twcny.rr.com
QUALIFICATION SUMMARY:
20 years experience in leadership and management to include:
 Customer Relationship management
 Experience as a technical service provider in an outsourced environment
 Extensive experience in information technology services with subject matter
expertise in help desk and desktop managed services
 Program management
 Operations management
 Individual and group training development and management
 Human resources management
 Financial accountability experience with budgets as large as $150 m a year
 Team building and personal development planning
 Excellent communication and computer skills, and proven ability to work in a fast
moving multi tasking environment
CURRENT EMPLOYMENT:
August 2009 – Present:
Senior Instructor for the General Dynamics Information Technology section at Fort
Drum, NY. Responsibilities include the coordination and individual training for operators
and senior staff/commanders in several digital systems including Command Post of the
Future (CPOF) and the Tactical Ground Reporting (TiGR) system.
September 2008 – April 2009
Consultant/Trainer for Ultimate Training Munitions (UTM). Part of a two man team
responsible for individual and collective demonstration and training of military units and
civilian organizations in the tactics, techniques and procedures utilized with the UTM
system.
CAREER EXPERIENCE:
1988 – January 2009 U.S. Army, rank: Lieutenant Colonel
International Customer Service Manager (1 year)
Manager of a customer service interface with outsourced personnel and equipment in a
multi-national environment. Directed training for a 550 member multi-national
organization and was directly responsible to the Chief Operating Officer and Chief
Executive Officer.

2.  Organized and directed a training program for a 3000 member, European multi
national organization. Increased management and employee knowledge and
proficiency by 50%.
 Improved internal and external communications dealing with training and
customer service issues. Provided a central point of contact for information and
coordination.
 Managed WAN and Wireless Communications Systems to very remote locations.
Provided desk-side support for team members.
Operations Planner and Technical Writer (8 years)
Project manager for the designing and publishing of situational scenarios used to
analyze future systems and management techniques. Information systems asset and life
cycle manager for all department desktop and Unix Workstation needs.
 Researched, recommended, and initiated a program to publish written products
electronically. Trained personnel to use the application and reduced dollars spent
in publication and distribution 75%.
 Managed and provided consultation on all office information technology issues
and assets. Managed all desktop hardware and software installs and upgrades.
Increased productivity by 40% by increasing personnel knowledge base and
facilitating help desk and desk-side services.
 Project Manager for a state of the art distributed systems simulation which
modeled complex management and intelligence gathering methodology.
Trainer and Training Manager (5 years)
Provide hands-on feedback both electronically and in person to both individuals and
groups of up to 250 personnel during pre and post action events. Directed train-the-
trainer program, site setup, resources, evaluation and presentation design. Emphasis on
coaching, teaching and mentoring as well as motivating, team building and extensive
use of interactive computer based training simulations.
 Introduced techniques that improved the use of interactive computer based
training. Increased job proficiency 50%.
 Developed standardized training packages. Streamlined training planning time
and increased ease of execution by 50%
 Project Manager for planning, introduction, and implementation, of interactive
computer simulation use in training.
 Developed and implemented division wide training plan for more than 10,000
personnel.
Operations Manager (2.5 years)
Directed and managed the operations and training of a 650 person, 140 vehicle, and 48
helicopter equipped organization with a total dollar value of $150 million. Motivated,
coached, and trained eleven subordinate supervisors.

3.  Initiated employee training and tasking programs resulting in a 50% increase in
customer service satisfaction and 60% increase in employee retention in six
months time.
 Evaluated safety procedures and introduced new policy, procedures, and
training. The organization achieved and maintained one of the best safety record
of seven like organizations over a period of two years.
Logistics and Maintenance Manager (2 years)
Directed logistical and maintenance requirements for a specialized technical
organization of 470 personnel, 80 vehicles and 52 helicopters.
 Implemented maintenance training and supervision programs which increased
vehicle operational rates 15% in three months.
 Planned and supervised the movement of all personnel and equipment from the
Eastern US to Louisiana and subsequently on 2 ocean going vessels and 3
charter aircraft overseas through Germany to Bosnia in less than 60 days.
 Responsible for a $67M yearly budget.
EDUCATION:
B.A.in English University of Maine
M.B.A.in Global Management University of Phoenix
TECHNICAL SKILLS:
 Windows Operating Systems: 9x, Win XP Professional and Home,
 Antivirus: Symantec Antivirus Corporate, Trend Server Protect, Norton 2000 -
2004
 Technical Tools: O&O Defrag, Acronis
 Office Suites: MS Office 97/2000/XP/2003
 Email Clients: MS Outlook, Thunderbird
 Web: Mozilla Firefox, MS Internet Explorer , MS FrontPage
 Office Productivity Tools: MS Publisher, Mind Mapper, Adobe Acrobat
 Graphics: Corel Photopaint, PhotoImpactX3, Adobe Photoshop, Paint.net, MS
Publisher
 Video Production: Adobe Premiere, FRAPS, Camtasia, SnagIt, AVID
 Digital Systems: Command Post of the Future (CPOF), Tactical Ground
Reporting System (TiGR), Air Missions Planning System (AMPS), Theater
Airspace Integration System (TAIS)