6. We’ve
come
a
long
way!
PCs
Email
Bulle6n
Boards
Gopher
Search
Amber
Monitors
A?achments
WordPerfect/Word
5
¼
discs
3
½
discs
Windows
Hard
drives
Laptops
CD
Drives
Alta
Vista
Color
Audio
Online
Directories
Web
Sites
Video
eCommerce
Google
DVD
Drives
Newsle?ers
Instant
Messaging
Wireless
Flat
Screens
Bing
Blogs
Facebook
Twi?er
LinkedIn
YouTube
Skype
Track
Changes
Smart
Phones
Tex6ng
Drop
Box
Tablets
The
Cloud
7. Disrup.ve
Technology
#1
The
PC
&
Word
Processing
Ø Endless
word
processing
Ø Unlimited
storage
10. Disrup.ve
Technology
#2
The
Internet
-‐
World
Wide
Web
Steals
The
Show!
ODR
Modali.es
Dashboard
Established
Text,
Image,
Audio
&
Video
Real
Time
&
Asynchronous
12. Disrup.ve
technology
#3:
Mobile
Devices
with
Bandwidth
Communica.on
becomes
“personal,”
not
place-‐based
Informa.on
now
must
be
accessible
across
all
devices
13. Disrup.ve
technology
#4
-‐
“The
Cloud”
Ever-‐improving
experience
&
data
management
for
authorized
users.
The
cloud
automates
back-‐ups
&
updates!
14. The
Pace
of
Change:
Technology
Adop.on
Curves
14
How
fast
will
ODR
accelerate?
15. Warning:
Real
.me
video
is
a
“false
idol”
Suggested
Essen.al
ODR
Structure
Sync,
Un-‐sync,
Re-‐sync
16. Caseload
Manager
is
the
Cloud-‐Based
“Back
Office”
16
ODR
not
just
about
“Doing
A
Case
Online”
It
is
also
“Managing
Your
Caseload
Online”
17. Caseload
Manager
Easy-‐to-‐use
Integrated
Interface
Manage
cases,
contacts,
calendar,
email,
ac.vi.es
&
reports
from
a
single
Interface
29. “Seeing
Through
the
Clouds”
Ø The
immediate
ques6on
is:
How
can
we
best
integrate
our
online
&
face-‐to-‐face
communica.ons?
Ø ADR
is
now
“less
a
physical
event
&
more
a
choreography
of
communica.ons.”
Ø Someday,
nearly
all
ADR
will
also
be
ODR!
Ø That
someday
is
sooner
than
you
think!