The partnership between the Neighborhood Justice Center and the Civil Law Self-Help Center has resulted in an improvement and streamlining of landlord/tenant disputes being conciliated with a minimum addition intervention necessary from the court. The cases often result in a cessation in legal action from the beginning. This new normal, of having options available for landlords and tenant in a location easily accessible and with the necessary staffing, has reduced the time commitments of the court.

2. Conciliation: The
New Normal - Las
Vegas Justice Court
Clark County Justice Court
Neighborhood Justice Center
~ Presenter ~
DelShanna Moore, MPA
Mediation Specialist II
702-455-2645
MoorD@clarkcountycourts.us

3. What
questions do
you have
about
conciliation as
a new normal?

4. A
G
E
N
D
A
NJC Services
The Partnership
Changes
Statistical Analysis
New Normal Revisited

5. NJC History
•
•
•
•
•
•
Model; Multi­door Courthouse
NRS 244.1607 (revisions)
Social Service
Parks & Community Services
Administrative Services
Justice Court

6. NJC Services
Information & Referral
Training
Mediation & Conflict Resolution
Services
Complex Cases

7. The Partnership

8. Opened December 2009

9. Justice Court Administrator, LaDeana Gamble

10. Self
Help
Center

11. Changes

12. Las Vegas Justice
Court
•Chief Judge Karen Bennett‐Haron
Chief Judge

13. ediat i o n
datory M
Man

14. C
H
A
N
G
E
COMMUNITY

15. C
H
A
N
G
E
CLIENTELE

16. Prior to Mediation
1. Complainant walks‐in,
calls, or emails NJC.
2. Case Manager returns
call or sees walk‐in, if
available.
3. If agreed, Case Manager
calls or sends letter to
Respondent
4. If agreed, mediation
scheduled @ NJC (near
courthouse and county
jail).
5. Reminder calls day
before mediation.

17. Process Changes
From Mediation to
Conciliation
Impromptu Mediations

18. NJC

19. Mediation Model:
1. Preparation
2. Meet & greet
3. Opening statement
4. Uninterrupted statement
5. Discussion
6. Caucus (optional)
7. Reconvene
8. Negotiation & agreement
9. Close
10. Debrief

20. Conciliation Process
Caucus with complainant.
Caucus with respondent.
Share proposals.
Develop verbal
agreement/ plan.

22. Differences
• Mediation
– Mediator impartial
– Does not provide
resources
– Conflict coaching
restricted.
– Lengthened process
– Signed mediation
guidelines
– Focus on
conversation, in
person
• Conciliation
– Mediator as case
manager
– Provide information &
referrals
– Conflict coaching
unrestricted.
– Completed in 30
minutes, mostly.
– Nothing in writing
– Focus on
solutions/resolve, by
phone

23. S
lA
ica
ist
at
t
sis
ly
na

24. Landlord-Tenant Cases
FY 2007 – FY 2013
1400
1200
1209
1147
1000
800
890
600
558
400
200
0
422
313
1258
FY 07
FY 08
FY 09
FY 10
FY 11
FY 12
FY 13

25. Landlord-Tenant Cases
FY 2007 – FY 2013
400
350
300
250
200
150
44%
50%
67%
100
66%
50
65%
66%
66%
0
Mediations
Mediated Resolved
FY 07
FY 08
FY 09
FY 10
FY 11
FY 12
FY 13

26. Mediation vs. Conciliation
FY 2007 – FY 2013
300
250
FY 07
FY 08
FY 09
FY 10
FY 11
FY 12
FY 13
200
150
100
50
0
Mediated Resolved
Conciliated

27. Overall Resolution Rates
FY 2007 – FY 2013
1400
1200
1000
800
600
400
36% 35% 36%
200
27%
17%
20% 24%
0
Total Cases
Resolved
FY 07
FY 08
FY 09
FY 10
FY 11
FY 12
FY 13

28. New Normal Revisited

29. Program

30. Personnel

31. Directives

32. Administration

33. What would you do?

34. Questions

35. THANK YOU & ENJOY THE CONFERENCE!
DelShanna Moore, MPA ~ Mediation Specialist II
702-455-2645 ~ MoorD@clarkcountycourts.us