Thursday, October 10, 2013
11am - 12:30pm
When dealing with people in trouble, we can easily become immobilized by their emotional intensity. This is further complicated when we consider different communication styles, gender differences as well as cultural and generational differences. We can easily hit the proverbial “brick wall” when dealing with them.
This program is designed to equip the Advanced ADR Professional with expanded techniques for managing
emotion, redirecting emotional thinking to action oriented behavior, and building credible action plans leading to concrete solutions and problem resolution. Learn how to deepen your listening skills, redirect emotional intensity, build respect and credibility, regain self-control, develop realistic boundaries, and establish plans for action. Learn key differences in how men speak and women speak; bridge the gap and make those differences work. Participants walk away feeling empowered to handle even the most difficult of situations...and people!