1) The relationship between
cognition and emotion in
perception
1) Emotions in conflict
2) Emotional self-regulation
3 the...
8
• ―Negotiators – especially those
trained in law – commonly
address this problem by trying to
exclude emotions from
nego...
Jones, 2006
―Emotion and feeling, along with the
covert physiological machinery underlying
them, assist us with the daunting task of
p...
11
Emotions
Primary: unbidden, gut responses to
threat.
Secondary: drawing on recollections
and categorizations in the hig...
“Somatic markers”
Universal, adaptive
responses to environment
Socially shared scripts
Emotions in conflict
―If people could always stay perfectly rational
and focused on how to best meet their needs
and accommodate those of other...
Emotional
Regulation
The capacity to
a) appraise
b) regulate
our emotions
Identify the emotion
• Grant legitimacy
• Encourage emotional
identification
• Help the person deny the
emotion (for examp...
19
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
20
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
21
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
22
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
Start of
session End of
session
23
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
Start of
session
End of
session
24
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
Start of
session
End of
session
25
EMOTION
Intensity
V
o
l
u
m
e
HighLow
High
Low
Bass
notes
Melody
Joyful
notes
Sad
notes
Spaces
between
the notes
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Building emotional intelligence complete
Upcoming SlideShare
Loading in …5
×

Building emotional intelligence complete

635 views

Published on

Thursday, October 10, 2013
11am - 12:30pm

When dealing with people in trouble, we can easily become immobilized by their emotional intensity. This is further complicated when we consider different communication styles, gender differences as well as cultural and generational differences. We can easily hit the proverbial “brick wall” when dealing with them.
This program is designed to equip the Advanced ADR Professional with expanded techniques for managing
emotion, redirecting emotional thinking to action oriented behavior, and building credible action plans leading to concrete solutions and problem resolution. Learn how to deepen your listening skills, redirect emotional intensity, build respect and credibility, regain self-control, develop realistic boundaries, and establish plans for action. Learn key differences in how men speak and women speak; bridge the gap and make those differences work. Participants walk away feeling empowered to handle even the most difficult of situations...and people!

Published in: Education, Technology, Spiritual
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
635
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
49
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide
  • Slight sadness; 2) disgust; 3) slight enjoyment; 4) highly controlled or very slight anger; 5) slight or highly controlled fear; 6) a masked expression of anger; 7) fear or surprise, or just rapt attention; 8) contempt, smug or disdainful; 9) worry apprehension or controlled fear
  • Building emotional intelligence complete

    1. 1. 1) The relationship between cognition and emotion in perception 1) Emotions in conflict 2) Emotional self-regulation 3 themes
    2. 2. 8 • ―Negotiators – especially those trained in law – commonly address this problem by trying to exclude emotions from negotiation and to focus solely on so-called objective, rational factors, such as money.‖ • (Riskin, 2010)
    3. 3. Jones, 2006
    4. 4. ―Emotion and feeling, along with the covert physiological machinery underlying them, assist us with the daunting task of predicting an uncertain future and planning our actions accordingly.‖ p.139
    5. 5. 11 Emotions Primary: unbidden, gut responses to threat. Secondary: drawing on recollections and categorizations in the higher parts of our brains. ―those thoughts and feelings which, by [a man’s] own choice, or from the structure of his own mind, arise in him without immediate external excitement.‖ (Wordsworth)
    6. 6. “Somatic markers” Universal, adaptive responses to environment Socially shared scripts
    7. 7. Emotions in conflict
    8. 8. ―If people could always stay perfectly rational and focused on how to best meet their needs and accommodate those of others . . . then many conflicts would either never arise or would quickly deescalate.‖ Mayer, 2000, p.10 ―Negotiators—especially those trained in law—commonly address this problem by trying to exclude emotions from negotiation and to focus solely on so‐called objective, rational factors, such as money.‖ Riskin, 2010, 294
    9. 9. Emotional Regulation The capacity to a) appraise b) regulate our emotions
    10. 10. Identify the emotion • Grant legitimacy • Encourage emotional identification • Help the person deny the emotion (for example, to save face) • Challenge an emotion label • Confront emotion avoidance • Paraphrase emotion • Encourage emotional perspective taking • Probe meta‐emotions Re-appraise the situation • Choosing emotional response • Mindfulness? • Yoga? Jameson et al, 2010, p.34
    11. 11. 19 EMOTION Intensity V o l u m e HighLow High Low
    12. 12. 20 EMOTION Intensity V o l u m e HighLow High Low
    13. 13. 21 EMOTION Intensity V o l u m e HighLow High Low
    14. 14. 22 EMOTION Intensity V o l u m e HighLow High Low Start of session End of session
    15. 15. 23 EMOTION Intensity V o l u m e HighLow High Low Start of session End of session
    16. 16. 24 EMOTION Intensity V o l u m e HighLow High Low Start of session End of session
    17. 17. 25 EMOTION Intensity V o l u m e HighLow High Low Bass notes Melody Joyful notes Sad notes Spaces between the notes

    ×