Case Study on the Operation Management for Pos Malaysia Only for educational purpose only.

1. Group Project:
POS MALAYSIA
Delivering More Connecting People
OPM770 OPERATIONS MANAGEMENT
The Postman;
Farahiyah Mustapha (2014537113)
Muhammad Ashraf Danish (2014186811)
Shahrina Leily Shuhaili (2014374999)
Nur Wahida Abd Hamid (2014346911)
“Root causes for the Mail Processing Machines (MPM) unable to sort averagely 40,000 pieces of mail per hour
with throughput of 95%”

2. CONTENT
INTRODUCTION
Company Background
Background of the Study
Objectives of the Study
METHODOLOGY
PROBLEM STATEMENT
SOLUTIONS and RECOMMENDATIONS
FINDINGS
CONCLUSION

3. INTRODUCTION
POS MALAYSIA
Delivering More Connecting People
By Muhammad Ashraf Danish

4. INTRODUCTION
 An Overview of Company
Background

5. INTRODUCTION
 Background of the Study
The main purpose of this study was aimed to identify the
root causes for the Mail Processing Machines (MPM) unable
to sort averagely 40,000 pieces of mail per hour with
throughput of 95%.
POS MEL NASIONAL
Delivering More Connecting People

6. INTRODUCTION
 Objective of the Study
 Identify the root causes for the Mail Processing Machines
(MPM) unable to sort averagely 40,000 pieces of mail per
hour with throughput of 95%.
 A study has to be carried out with these primary
objectives.

7. PROBLEM STATEMENT
By Nur Wahida Abd Hamid
PUSAT MEL NASIONAL
Delivering More Connecting People

8. PUSAT MEL NASIONAL
Delivering More Connecting People

9. PROBLEM STATEMENT
 MPM’s OEE performance seem inconsistently and achieve below 85%
 The productivity is under performance ~ 32,400 pieces per hour instead of
40,000 per hour
 Cause to back lock at MPM Work Center
 Increasing workload to the manual work center due to unprocessed mail
from the machines

10. METHODOLOGY
POS MEL NASIONAL
Delivering More Connecting People
By Nur Wahida Abd Hamid

11. OBSERVATION DATA COLLECTION
- Machine MPM operator will
observe and alert with the
machine downtime
- Monitoring Check Sheet
- Record the reason & time why
machine stop (downtime)
METHODOLOGY

12. FINDINGS
By Shahrina Leily Shuhaili
POS MEL NASIONAL
Delivering More Connecting People

13. FINDINGS
Cause and
Effect
Diagram

14. Pareto
Diagram
FINDINGS

15. SOLUTIONS and RECOMMENDATIONS
By Shahrina Leily Shuhaili
POS MEL NASIONAL
Delivering More Connecting People

16. SOLUTIONS and RECOMMENDATIONS
Issues Recommendations
1. Mail Jammed
- Various mail size
- Machine Operators lack of knowledge
- Barcode machine low on ink
1. Educate customers on proper usage of
envelope
2. Regular on the job trainings for
machine operators to recognize and
identify machine able and non-
machine able mails
3. Autonomous maintenance
4. Early preparation when barcode ink is
low
2. Setup Time
- Technical issues; server down / alarm
not working
1. Competent employee scheduled for
morning startup operation

17. SOLUTIONS and RECOMMENDATIONS
Issues Recommendations
3. Scheme Change
- Interchangeable period of
scheme is taking too long- 30 mins
1. Utilize stacker separator for the
MPM during scheme changeover
time. Time can be improved to 15
mins
4. Planned Maintenance
- Monthly machine maintenance
abandoned
1. Warning for misconduct
2. Written explanation on action
3. Penalized
5. Material Shortages
- Bulk mailer lodge mails at
inconsistent time
- Machine not fully utilized
1. Discounts for early mail lodged
at the processing hub

18. POS MEL NASIONAL
Delivering More Connecting People
By Muhammad Ashraf Danish
CONCLUSION

19. CONCLUSION
In order to make sure that the Mail Processing Machines
(MPM) able to achieve throughput of 95%, there are three
solution that are suggested.
 First, provide or conduct a regular on-job-training to the
staff that manning the MPM
 Second, implementation of autonomous maintenance for
staff that operating the MPM. Provide a basic troubleshoot
for MPM

20. Q & A Session
POS MEL NASIONAL
Delivering More Connecting People

21. Dedicated Team Members;
Assoc. Prof Dr Roslina Ab Wahid
Special Thanks to;
THANK YOU