APM Welcome, APM North West Network Conference, Synergies Across Sectors
Alison o'connor & mary muscara
1. Repositioning the Library
- sink or swim?
Alison O'Connor Mary Muscara
NATIONAL LIBRARY MANAGER MELBOURNE LIBRARY MANAGER
25 August 2011
651290702
2. A vision of the Library – making a splash
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
3. Law libraries
R
ou ising
tso co to
urc sts ible
ing & vis ision
In c rs
Challenges de ake
m
facing
law libraries
La
ter
f al
staf re
cru
ary its
ibr lls
L i
sk
Invisible to users
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
4. Environment changes
Collection Technology
Changing client
expectations
Techno-savvy Information
clients overload
Law libraries
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
5. Library & Research Services
IT Managing risk
Knowledge team National
Collection Research Information eLibrary
literacy
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
6. SWOT analysis
Strengths Weaknesses
• Experienced library team • Increasing invisibility of library
• Organisation knowledge • Reduced face-to-face contact with clients
• Search and evaluation skills of staff • Long way from influencers/decision makers
• A lot of 'good will' exists for the library • Separate to business / lack of integration with
legal teams
• Library staff legal knowledge
• Library staff understanding of business and
commerciality issues
Opportunities Threats
• Increasing information overload • Increasing costs of resources and the
perception that online is free or cheaper
• Decreasing information literacy skills
• Commercial publishers seeking to bypass
• Focus in the firm on risk management
libraries
• Focus in the firm on excellence
• Techno-savvy clients who don't see the
• Focus in the firm on expertise development and relevance of libraries
expertise profiling
• Legal process outsourcing
• Emerging technologies
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
8. Where to from here?
How do we How do we How do we How do we
address become more demonstrate partner with
invisibility? commercial? value? clients?
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
9. Blake Dawson focus
Pr
oa re
cti ltu
ve Cu
ing
arn
Le
Building
Relationships
Trusted Advisor
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
10. Case study 1: Key Performance Indicators
Fostering team relationships
Commerciality
Excellent client service
Understanding the business
Building client relationships Commitment to
personal development
Technical expertise
11. Case study 2: Collaboration
Graduate
Expertise audit
assessment
Collaboration
Clients &
Corporate pilot
strategy
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
12. Case study 3: Library spaces
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
13. Case study 4: eBooks & iPads
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
