1. AOUS ISMAEL (MSc)
Dubai, UAE  +971.527789222  aws_ismael@hotmail.com
CAREER OBJECTIVE
Enterprising and results focused logistics professional with experience in logistics and distribution, exports and
imports, demand forecasting, cost reduction and planning and warehousing. Contributed to business growth and
profitability through focused and sincere efforts, building excellent business relations with customers, and maintaining
process efficiencies. Well-versed with financial and accounting procedures and practices. Exploring a challenging role
in the logistics and supply chain domain to utilize my skills and experience in meeting business objectives.
SKILLS
 Supply Chain, Logistics, Multi-modal Transportation
 International Export/Import Trade Documentation, INCOTERMS, LC Documentation
 Distribution, Warehousing & Inventory, Cargo Operations
 Shipping Line Coordination, Negotiation, Third Party Logistics, Market Trends Analysis
 Shipment Tracking & Coordination, Customer Service, Customer Retention, Logistics Documentation, Expense Control
 Accounting, AR/AP, Financial Statements Preparation, Account Reconciliation, Statutory Reporting, Banking Formalities
 Presentation, Community, Interpersonal Skills
PROFESSIONAL EXPERIENCE
Global United Cargo, Dubai, UAE Nov 2014 – Present
Logistics Operations Manager
Highlights:
 Formulated the ocean freight strategy of the company to provide efficient and cost effective services to customers, increase customer
base and grow revenue.
 Reviewed logistics processes, identified and capitalized on opportunities for cost reduction and obtained substantial savings.
Key Responsibilities:
Logistics Operations:
 Plan and supervise logistics activities, make forecasts and prepare budgets; monitor activity execution to ensure objectives are met.
 Negotiate service rates with shipping lines and 3rd party hauliers, obtain competitive prices; develop excellent business relations
with shipping companies.
 Ensure all documentation (invoices, packing lists, certificates of origin, bills of lading) related to shipping/freight is complete and
accurate.
 Monitor stock movement and storage across destinations and warehouses, identify and remove bottlenecks and improve efficiency;
ensure maximum storage space utilization at warehouses.
 Liaise with clearing and forwarding agents for in-time clearance of shipments to meet predefined cargo delivery schedules.
 Coordinate with various external entities across the supply chain as ports, customs and inspection authorities; respond to their queries
satisfactorily, and submit necessary documentation.
 Determine the category of cargo to be shipped well in advance of executing the order, and decide suitable cargo handling and storage
procedure, as well as the necessary customs formalities.
 Carry out a SWOT analysis of the company and lead continuous improvements to enhance competitive advantage in the market.
 Maintain and update accurate logistics information, store and refer customer data.
 Responsible for capacity planning as per the cargo to be moved, and optimize container loads to reduce per unit costs.
 Oversee land transport for all inbound/outbound shipments as well as Less than container load (LCL) and Full container load (FCL),
supervise multipoint loading operations, ensure efficiency.
 Review 3rd party warehouse invoices to verify accuracy, approve payments and forward invoices to finance department.
 Communicate with agents located abroad to ensure no delays in customs clearance; complete all customs formalities and procedures.
 Arrange for transport if needed for interface between trucking companies and carriers to prevent any shipment delays and accrual of
additional costs.
 Work on establishing logistics processes that facilitate optimum transit times and lower costs.
Marketing and Customer Interface:
 Review market situation and prevalent trends, assess customer preferences, study competitor activities and their impact on the
company business.
 Provide critical market inputs to management and help formulate winning strategies and plans to garner more market share and
increase revenue; develop measures to counteract competition.
 Scan market for opportunities to grow business, generate leads through professional contacts and from existing customers; present
company’s products and services to potential customers.
 Resolve on-site logistics issues and ensure cargo deliveries to customers are not hampered, track shipments to verify schedules and
quality standards are met.
 Provide regular status updates of shipments to customers, reply to their queries, and maintain high customer service standards
through-out the processes.

2. AOUS ISMAEL (MSc)
Dubai, UAE  +971.527789222  aws_ismael@hotmail.com
Al-Sagr National Insurance Company, Dubai, UAE Aug 2013 – Oct 2014
Finance and Accounts Officer
Key Responsibilities:
 Participated in developing the annual budget, managed accounting activities, analyzed statements of accounts submitted by
associate companies, identified any discrepancies and notified the manager.
 Provided decision making support through financial analysis, supervised accounting data entry, monitored accounts receivable and
ensured payments to company were received in time.
 Analyzed aged debt and evaluated credit risk from customers, established mechanism to minimize aged debt.
 Reconciled company accounts, prepared bank reconciliation statements to address accounting discrepancies and verify GL entries
to ensure that transactions were included under the proper account heads.
 Analyzed the monthly transaction reports received from branches to ensure that all records reflected the actual transactions
accurately.
 Oversaw the closure of books of accounts, handled rectification and adjustment of entries before finalizing accounts and updated
the management accordingly.
Qatar National Bank, London, UK Nov 2011 – Nov 2012
Customer Services and Teller
Key Responsibilities:
 Provided outstanding services to the banks premium customers, resolved account queries and issues and maintained excellent
business relations.
 Maintained cash balances as per bank policy at the teller counters, accepted cash and cheques deposits, processed demand drafts
and handled electronic transfer of funds.
 Carried out over-the-counter currency transactions, issued traveller cheques, coordinated clearing of cheques, maintained cash
compartments for daily transactions.
 Accepted payments and issued acknowledgement receipts against installments received against mortgages/loans as well as utilities
payments.
 Promoted financial products and fee-based services to walk-in customers, responded to customer queries regarding mobile banking
and internet banking facilities, and handled cross-selling activities.
Syria Gulf Bank, Damascus, Syria Nov 2008 – Dec 2009
Teller
Key Responsibilities:
 Managed daily transactions of cash deposits and withdrawals of walk-in customers of the bank, issued demand drafts, processed
pay orders, assisted customers to access locker facilities/strong rooms and maintained records of all transactions in the internal
system systematically.
 Handled electronic money transfer requests (inward/outward) for different amounts and referred cases of international money
transfers to senior officers for scrutiny and verification.
 On validation of signatures and account details, accepted withdrawal requests, made entries in prescribed modules of the core
banking system and pass-books to ensure balances were updated instantaneously.
 Tallied opening and closing balances at the assigned teller counter, ensured that the balances matched accurately and accepted
loan/installment payments at the counter.
 Complied with bank’s policy and statutory provisions issued by the banking regulatory authority in the region.
EDUCATION
Bournemouth University in Bournemouth, UK Sep 2011
MSc in Finance with Risk Management
University of Damascus in Damascus, Syria Jun 2006
BA in Banking and Insurance
Professional Development: May 2009: General Banking
PERSONAL INFORMATION
 Hobbies and Interests: Football, Travelling and Different
Cultures
 Language: Fluent in Arabic and English