1. Anton Zoranov Bashev
Address: build.432 „Prf. Atanas Moskov” 1618 Sofia
Mobile: +359 883443877
Email: antonbashew@gmail.com
PERSONAL DATA
• Name: Anton Zoranov Bashev
• Date of birth: 18 May 1990
ADDITIONAL INFORMATION
• Gender male
• Family status not married
• Driving License Yes, Category “B”
• Interests Computers, Reading, Running, Outdoor working out, Hiking,
Tourism

2. EDUCATION
• University Education MA - Insurance and Social Policy
• University “D.Cenov” Academy of economics
• Location Svishtov, Bulgaria
• Period of education September 2014 –
• Subject: Organization and Management of Social Security and
Insurance, Medical and health insurance, Risk Management, Property and personal insurance,
Resource management in health care, Fundamentals of Social Work, International Finances,
Labour Economics, Social policy, Demographic statistics and Social Medicine .
• University Education BA - Finance and Economics – Health Management
• University “D.Cenov” Academy of economics
• Location Svishtov, Bulgaria
• Period of education September 2009 – July 2014
• Subject: Microeconomics, Economics of Insurance and Social Security,
Accounting, Public Finances, Business Informatics, Macroeconomics, Principles of Law,
Sociology, Organization and Management of Social Security and Insurance, Medical and health
insurance, Risk Management, Property and personal insurance, Resource management in
health care, Fundamentals of Social Work, International Finances, Labour Economics, Social
policy, Demographic statistics and Social Medicine . Healthcare policy, Technologies for health
insurance, Patterns of supplementary health insurance in the countries of the European Union,
Budgetary solutions in health care, Health care marketing and organization, Products of
insurance, Health systems and funding of health care.
• High School Diploma – Customs and Tax Administration profile
• School High of Economics – Elias Canetti
• Location Rousse, Bulgaria
• Period of education September 2004 – May 2009
• Subject : Economics, Public administration, Principles of Accounting, Corporate
Finance, Financial Analysis, Alternative sources of funding, Financial and tax system of the
Republic of Bulgaria, Foreign exchange and customs supervision, Customs Policy, Commodities
Science and customs tariffs, Accounting and reporting of foreign trade transactions, International
trading.

3. WORK EXPERIENCE
• Period August 2015 - until now
Hewlett-Packard Enterprise 258 Okolovrasten pat, Str.
Sofia, 1766 Bulgaria
Response Manager
Job description:
• Manages the end-to-end NSSR (Non-Standard Service Requests) process from receipt of a
service request through proposal, approval and delivery. Operates HP best practices in terms of
standards and process within NSSR.
• Determines initial priority for the request.
• Determines appropriate escalation action and initiates escalation.
• Provides input into forecasting and management of resource requirements to ensure the
effective handling of service requests within SLA targets
• Works with Account Delivery Management and client manager(s) to scope and qualify new
service requests.
• Ensures the solution and business case is satisfactorily defined and accepted by the customer.
• Collects technical input and builds proposal.
• Uses good business judgment in prioritization of service requests in line with business objectives
and contractual commitments.
• Leads regular NSSR meetings with the client and HP account team to review the progress and
highlight any issues or escalations during the NSSR lifecycle.
Acting as Proposal Manager on stretch assignment:
• Possesses end to end understanding of the proposal content
• Coordinates communications between engaged parties during the Solutioning process
• Facilitates (Technical) Requirements Review as appropriate.
• Schedules and hosts Requirements, and Solutioning, and Commercial meetings as necessary
• Ensures requirements are clear and signed-off
• Updates tool with all meeting notes/minutes and all relevant documentation during the
engagement
• Responsible for Client communication related to the assigned proposal
• Ensures capabilities provide solutions and cost estimate(s) within agreed and defined
timeframes
• Consolidates solution parts from capabilities in case an SI is not assigned
• Ensures all relevant and required capabilites are involved in solutioning and estimating
• Ensures competitive pricing of the proposal, considering similar, historical, quality, market
proposals

4. • Ensures completed Proposal (price and scope) has been created and submitted to SKF
customer via tool
• Submits and obtain procurement quote requests
• Follows up the proposal with the client till acceptance
• Period March 2015 – August 2015
C3i Healthcare Connections- Business Park Sofia, Build. 1
Customer Support Representative
Job description:
• Basic Support of the Quintiles Infosario® Portal, which is a platform where the clinical trial Staff
can perform their study-related tasks in a straightforward and efficient manner.
• Coordinates with internal and external service providers in the area of incident, problem, and
change management, capacity planning and troubleshooting, representing the interests of
supported business groups.
• Escalates incidents to the Advance Technical Support team, forwarding to the Project
management team the requests for access to the Portal.
• Period November 2013 - November 2014
Tek Experts - 02 Pozitano Sq., Sofia, Bulgaria 1000
Customer Support Representative
Job description:
• Providing administrative services to both external and internal customers by interacting over the
telephone, corresponding via e-mail,
• Investigating the customer support status and entitlement when appropriate,
• Facilitating the communication between customers and technical engineers,
• Taking care of the SLA observation, elaborating weekly reports, facilitating the fast and easy
communication between the customer and the respective Sales representative,
• Handling non-technical cases from highly varied nature – accomplishing contract configuration
investigations, resolving web site functionality issues, helping customers to use successfully the
respective web site destined for software support online.
• Coaching newcomers

5. ADDITIONAL KNOWLEDGE AND SKILLS
• Languages English - fluent written and verbal
Russian - basic
• Computer Skills
o Microsoft Office
o Troubleshooting
• Other Skills:
o Experience at working with corporate and end clients
o Excellent team player
o Organizational and time management skills
o Prioritization skills
o Pro-activeness and Flexibility

6. ADDITIONAL KNOWLEDGE AND SKILLS
• Languages English - fluent written and verbal
Russian - basic
• Computer Skills
o Microsoft Office
o Troubleshooting
• Other Skills:
o Experience at working with corporate and end clients
o Excellent team player
o Organizational and time management skills
o Prioritization skills
o Pro-activeness and Flexibility