2. INDEX / INDEKS
PERSONAL DETAILS / PERSOONLIKE BESONDERHEDE
QUALIFICATIONS / KWALIFIKASIES
EXPERIENCE / ONDERVINDING
ACHIEVEMENTS / PRESTASIES
REFERENCES / VERWYSINGS
PERSONAL DETAILS / PERSOONLIKE BESONDERHEDE
3. SURNAME / VAN: van der Westhuizen
FULL NAMES / VOLLE NAME: Anna Cornelia Sophia ( Ansie )
TELEPHONE NUMBER / TELEFOON NOMMER: (H) 082 - 342 - 2184
(W) 012 - 673 - 2301
RESIDENTIAL ADDRESS / WOONADRES: 45 Villiera
Petrus Street
Rietvalleirand
0181
POSTAL ADDRESS / POSADRES: Same as Residential
DATE OF MATRIC QUALIFICATION /DATUM VAN MATRIEK KWALIFIKASIE: 1988
NATIONALITY / NATIONALITEIT:
South African
HOME LANGUAGE / HUISTAAL:
Afrikaans
LANGUAGE ABILITY / TAAL VERMOE:
English
CRIMINAL RECORDS / KRIMINELE REKORDS:
None
HEALTH / GESONDHEID:
Good
DRIVERS LICENCE / BESTUURSLISENSIE:
Valid Code 08
OWN TRANSPORT / EIE VERVOER:
Yes
INTERESTS/ BELANGSTELLINGS:
Reading, Fishing, Exercising, Pilates
4. QUALIFICATIONS / KWALIFIKASIES
SCHOOL QUALIFICATIONS / SKOOL KWALIFIKASIES
INSTITUTION NAME:
Hoerskool Wesvalia, Klerksdorp
CITY, STATE:
Klerksdorp, West Transvaal
HIGHEST STANDARD PASSED:
Standard 10
SUBJECTS PASSED:
• English
• Afrikaans
• Math’s
• Biology
• History
• Home Economics
5. EXPERIENCE / ONDERVINDING
COMPANY / MAATSKAPPY: Post Office, SA
DURATION / TYDPERK: 01/04/1989 - 1992
POSITION HELD / POS BEKLEE: Counter Clerk
DUTIES / PLIGTE:
• Customer service
• Dealing with Public
• Administration
• Wages
• Stocktaking
• Banking
• Receiving and sending of stock
• Training of staff
REASON FOR LEAVING /REDE VIR DIENSBEËINDIGING: Better Oppurtunity
COMPANY / MAATSKAPPY: Progress Mills
DURATION / TYDPERK: 01/08/1992 - 1997
POSITION HELD / POS BEKLEE: Bookkeeper
DUTIES / PLIGTE:
• Customer service and security
• Managing five staff members
• Wages, Stock taking, Banking
• Receiving and sending of stock
• Training of staff & Staff meetings
• Managing store & Administration
• Orders and price adjustments
• Budget planning
REASON FOR LEAVING /REDE VIR DIENSBEeINDIGING: No benefits (Medical aid, pension etc.)
6. COMPANY / MAATSKAPPY: Sun Couriers
DURATION / TYDPERK: 18/02/1999 - 2007
POSITION HELD / POS BEKLEE: Credit Controller
DUTIES / PLIGTE:
• Answering of telephones.
• Assisting Customers.
• Debt Collecting By Telephone.
• Reducing and Controlling of Debtors DSO.
• Solving of debtor's queries with operations and customers.
• Accurate reconciliation of accounts.
• All other administrative functions such as filing, faxing, e-mailing and posting of documents.
• Attending to timeous telephone collections of overdue payments.
•
REASON FOR LEAVING /REDE VIR DIENSBEeINDIGING:
Promotion
COMPANY / MAATSKAPPY:
Sun Couriers
DURATION / TYDPERK:
08/06/2007 -
POSITION HELD / POS BEKLEE:
Claims Coordinator
DUTIES / PLIGTE:
• Administration of all Claims Nationally
• Dealing with different branches - receiving of paperwork and correcting of it.
• Communicating with Alexander Forbes Insurer Brokers
• Accurate reconciliations of different general ledgers at month-ends
• Responsible for accurate provisions of different branches
• Dealing with irrite customers
• PRO calls
• Dealing with different rate changes and Cell Captives
REASON FOR LEAVING/ REDE VIR DIENSBEeINDIGING:
7. Seeking new challenges
COURSES COMPLETED
INTERNAL COURSES
SUN COURIERS
• Business Developing Programme
• Supervisors Course 1
• Supervisors Course 2
• Supervisors Course 3
• Customer Telephone Handling Skills
EXTERNAL COURSES
UNISA
• Currently studying to complete Programme in Financial Risk Management
• Subjects completed: Risk Management, Financial Accounting & Business Management
COMPUTER WORLD TRAINING CENTRE
• MS Windows 98
• MS Office 97
COMPeD
• ICDL (INTERNATIONL COMPUTER DRIVERS LICENCE)
MAST TRAINING CONSULTANTS
• Telephone Techniques
