Rafael Vazquez has experience working in AV/VC operations at Facebook and as a lifeguard. At Facebook, he performed troubleshooting on room tools, inspected and maintained conference rooms, resolved technology issues, and installed and configured AV equipment. As a lifeguard, he oversaw patron safety and removed dangerous objects from the pool area. Currently, he is studying IT fundamentals through Year Up/Foothill College including web development, hardware, business communications, and IT help support.

1. Rafael Vazquez
San Jose, Ca, 95127 • (559) 930-0146 • vazquezrafa272@gmail.com
RELEVANT SKILLS
Software: Hardware: Certifications:
• Microsoft Office: Word,
PowerPoint, Excel
• Windows OS, Mac
• Jump Host
• QUIP
• Troubleshooting
• Wired & Wireless Networks
• EX90s (Cisco monitor)
• Monitors (NEC,Cisco)
• Touch Panels
• CPR
• BLS (Basic Life Support)
EXPERIENCE
Facebook, Menlo Park, CA August 2016 – January 2017
AV/VC Operations Team
• Performed troubleshooting for an average of 50 room tools per week resulting in a higher flow of
conference rooms scheduling and a decrease of double room booking
• Inspected and maintained an average of 25 AV/VC conference rooms a day to ensure that all components
remained in working order
• Resolved 20-30 issues related to in-room technology, AV/VC equipment failures, physical malfunction
and software configurations with a strong sense of urgency to ensure minimal downtime
• Installed and rebooted ~10 Wayfinders, ~12 EX90s and ~12 NEC Cisco monitors in conference rooms or
hallways for presentations, information sharing, and video conferencing
• Developed technical standards and documentation for all new AV/VC technology implemented company-
wide in order to keep lines of communication within team open
• Received ~50 monitors weekly entering data into the ITMS inventory system as well as stocking them in
the warehouse
• Delivered and built monitors, mounts, speakers, struts, MAC minis, power supplies, touch panels,
cameras, Codecs and DMs to the main buildings as well as shipped equipment globally using FedEx
Raging Waters, San Jose, Ca May 2014 – September 2014
Lifeguard
• Oversaw the safety of 110 patrons in and around the water in groups of 4 guards
• Inspected and removed over 50 dangerous objects in and around pool area ensuring customer safety
• Administered CPR successfully to adolescents during emergency situations
EDUCATION
Year Up / Foothill College, CA March 2016 – Present
• A non-profit one-year intensive IT program focused on technical training and empowering young adults
o Web Dev: Fundamentals of HTML, CSS, Java Script
o Hardware: Basic introduction to PC internal and external
o Business Communications: Polished verbal and written communication skills
o Professional Skills: Learning the ability of the business environment
o IT Help Support: troubleshooting and uploading new updates
• Operations Manager and Facilities Manager: Facilitating the training sessions and keeping the
campus under order
AWARDS
• Professional of the Week – recognized by colleagues
• Perfect attendance for Mod 2
• Hero of the Week (4x) – recognized by Facebook manager and colleagues for excellent performance
LANGUAGE

2. • Proficient in Spanish